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1.5 229 Reviews

Jackson Hewitt Complaints Summary

28 Resolved
201 Unresolved
Our verdict: With Jackson Hewitt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Jackson Hewitt reviews & complaints 229

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J
9:51 am EST

Jackson Hewitt charged me over $500.00 for screwing my taxes up

I decided to go to Jackson Hewitt this year because H&R Block wasn't doing the rapid this year. Well, after the lady filled our 1040A form out she charged us over $500.00 in preparation and fees. Although we got a $1500.00 check the next day, it took us two weeks to get the rest of our Federal. And the state check is anyone's guess. The IRS states that they mailed it on 02/09/2011. Jackson Hewitt said we would pick it up at their office. No one has seen it since the ninth day of February. Can anyone tell me where my money is. Needless to say I will never use Jackson Hewitt again. And H&R Block, I am so sorry and if you'll have me back next year I'll see you all then.

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Taxprep4U
Mobile, US
Apr 10, 2011 5:28 am EDT

Everyone makes mistakes Jlk. You have learned the hard way.

HRB will be happy to have you back next year.

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6:19 pm EST
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Jackson Hewitt lack of training

I worked for Jackson Hewitt for one season as a tax preparer. The training consisted about 30 hours of classroom training doing returns by hand, we never saw a computer during the entire class nor had any explanation of how the software worked.
My first day in the office the manager stated you better start practicing doing returns on the computer and then she left. No instructions or guides on how to use the software. No state return software was loaded in the system for more than a week.
Because I was part-time I was not always present when a return was not accepted by the IRS and no one else in the office would touch it because we were paid a commission. Several of my customers applied for the RAL and had problems with their return not being accepted and all the office did was leave a note on my desk for me to find a few days later (I only worked two days a week). By the time I got the message the customer was steaming mad because the refund they paid hundreds of dollars for never arrived and no one would assist them.

I will never pay for tax preparation because they just hire people off the streets and give them minimal training.

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seger_rocks
Olathe, US
Feb 07, 2014 9:39 pm EST

Worked for them from [protected] was used to making 5, 000 bonus' then new owner bought out and hence quality took a dive. They had a girl in the Leavenworth KS store named Debbie who was a welfare queen. She spent all day trying to sue a doctor and screwing up returns then when I came in at night and on weekends I was expected to clean up her messes free of charge because they paid me more. Consequently my bonus dived. They talked me into teaching tax school but the big joke of that was the idiots they hired could not pass the final. Therefore I was told to give back points for effort so they could get their certificate. I couldn't take anymore and I quit.

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Anonymous tax preparer
, US
Feb 04, 2014 1:12 pm EST

They still do it that way in 2014. I am a first year tax preparer and I am appalled and what I see going on. So much shady stuff no accountability where it counts. It's all about the number of returns and revenue generated. They reward bad behavior and punish those that stand up for what is right. Worst company ever! Lots of favoritism and bad organization.

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Taxprep4U
Mobile, US
Apr 10, 2011 5:32 am EDT

I have always heard JH training is minimal, but the stories here
are outrageous. Maybe this explains why JH stock is under a buck!

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Sharon Gibbs
Garner, US
Mar 09, 2011 5:41 pm EST

That is the very reason that I quit working for them. I was there for 5 years & couldn't take it any longer. Kudos to you for getting out after only a short time there.

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abrina
Zeeland, US
Mar 09, 2011 5:34 pm EST

Or no training at all as I see in our area. Supervisors hiring people out of the street and let them serve clients on very next day.
New "tax preparers" constantly calling to other offices to complete simple return. Supervisors of Jackson Hewitt take requiered tests for new hirees. It is so outrageous!
Save money and go online. At least it is cheaper to make a mistake. Even if you made a mistake you can always go do qualified and degreed professionals to amend a return. Learn to bargain. Price is always adjustable an amended return always cost less than original.

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S
1:18 pm EST

Jackson Hewitt overcharged for return

Had same CPA for 5 years she had charged us $100.00 for the same tax return (she retired.)we went to Jackson Hewitt they charged us $200.00 for the same forms and when we questioned the price he said he had more education than our past CPA he repeated this several times i think that was a very arrogant attitude he was rude when my husband questioned the cost i will never recommend them to anyone or go to anotjher jackson hewitt again very bad experience stay away from them you pay more because he has college loans?

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John Vandiver
, US
Jan 27, 2020 9:00 pm EST

Charged my senior mom on social security $475 to file basic federal & IN state taxes. Zero owed. Only refund due is $150 from state.

How is this allowed?

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T
9:46 am EST

Jackson Hewitt screwed up account number for direct deposit

I went to jackson hewitt to get taxes done the lady who did my taxes had to keep getting info from the manager on-site at the desk behind her should've been the first clue to go somewhere else to get them done but since i was already there i let them do it so i waited the 8 to 15 days and on mytaxmanager it said my money was deposited but it was not in my account so i called the bank several times a couple days in a row and when i went to give her the account number off the paper that jackson hewitt gave me i was told that there was one number missing so the girl who did my taxes missed the last number on my account so now i have to wait for the funds to go back to their bank and now i have to be issued a check for my federal and my state now i have to wait even longer cause it will have to clear in my bank before i can spend the money i had told the manager that i think this is unfair and that i should be compensated some money back for their mistake and she told me since i signed the paper that had my account number on it that it was my fault! I am so pissed i will never use Jackson Hewitt ever again they are rip offs and they need to train their people better!

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2:54 pm EST

Jackson Hewitt advertisement lies

They advertised as low as $38, I figured that okay and maybe state $30. They talk about a smart card I said cool did all the paper work for me to sign and said that it is all explained in the paper work. By the time they got finished with me I ended up paying $124. Okay my mistake I will never go back. Still waiting for the the bank to put the money in my smart card, they said it will take 8-15 days. This is the 12th day. I know 3 more to go but they say that there is a web site I can go to and it's not there. I'm just praying that I didn't get taken.

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1:26 pm EST

Jackson Hewitt rip off

I came upon this website while doing research against Jackson Hewitt as I totally intend to file complaints with the PA Dept of Banking, the BBB, the Dept of Treasury and any other governmental agency that will listen. I also see where reps from Jackson Hewitt are even responding. So, I DARE YOU TO RESPOND TO MINE JH. We have always done business with H & R Block. He has never been denied a RAL, doesnt owe the government either through arrear taxes, student loans or child support. This year, I was going to do his taxes, but he wanted to do the RAL to get a 50" flat screen to watch the Steelers play the superbowl. I am totally educated and actually do others tax returns for free just to help, so it is reasonable that the ONLY REASON we would even consider going to a tax prep place would be the RAL. I contacted 6 locations, all of which stated, "yes, most all are being accepted. So that, coupled with the other reasons, felt we did our due dilligence about this RAL and went to Jackson Hewitt. We were also told that an itemized tax prep would be $75, and it turned out to be $250. FIRST LIE. The next day, he was denied. I contacted the manager and she said that "many first time customers are being denied." Then, it all made sense to me as to why he was denied as that would be the only reason. So, we ended up watching a small TV for the superbowl, paid $250 for something I had actually already done before we even went to JH and got nothing but rude and ignorant employees afterward. But hey, they already got our money, so why be nice?

This is a complete and total racket. The lure of the RAL brings people into tax prep places and unlike H & R Block who told you prior to doing business with them, whether or not you would be able to recieve the RAL, JH does not. YOu HAVE to do the tax prep, THEN they tell you if you were getting a RAL. That is NOT a choice. From what I have been reading, most people are charged an average of $250 for tax prep. They even charged $10 to hold your tax information, which we NEVER asked them to do nor do we ever intend to walk in this deceptive business ever again. So, thats $10 just pissed away to these low lifes.

The government would love to get rid of these RAL's and I intend to help them along. I am filing complaints accompanied with many as I cannot include them all, complaints all across the internet about the experiences the American taxpayer has had with JH. I KNOW they will listen and hopefully we will put them out of business. I also urge all of you reading this to file your own complaint with your states atty general, your stated department of banking and any other consumer agency that will listen. FIGHT BACK against these jerks that are misleading the general public.

So, if there is a Jackson Hewitt rep reading this, make sure you got my name as you WILL be hearing from my complaint. We, the consumer are sick and tired of being taken advantage of, gouged with outrageous fees and spoken to like we were garbage. Wait till the tables are turned against you and your bankers. You know what they say, Paybacks are a ***.

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RadO77
, US
Jan 26, 2010 1:13 pm EST

I am suprised after reading here that Jackson Hewitt is able to stay in business. My own experience with them was horrible as well. Several years ago, in an attempt to receive my refund right away, I went to a Jackson Hewitt in LaPorte, IN (I now live in FL). They did my taxes incorrectly. I asked them to redo them. They were incorrect again. I asked them to redo them. They were incorrect again. For the third time I asked them to redo them, again they were incorrect. I did them myself, gave them to the office along with my complaint to the manager that they were incorrect 3 times and I eneded up doing them myself and then just letting the rep enter the info into the computer. I was still charged the Jackson Hewitt fee. There was no apology or anything. What a ripoff. I spent about 6 hours there and ended up doing the work myself anyway but still had to pay them. Now I just do them online- easy, simple and you still get to file electronic.

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Conrad
, US
Feb 11, 2010 2:04 pm EST

I have used jackson hewitt for over ten years with good results for a reasonable cost. this time was different, they had me fill out a form stating that if i decided to not use them to file my taxes after they do the paperwork i would still owe them approx. 140.00 perhour for services rendered. i didnt think to much about it until they finally finished and showed me what they charged. the cost had always been approx. 220.00 this time was 540.00. i have all my records for last ten years taxes always done same way. was advised that a new franchise owner had changed price and that i could just pay the 140.00 and go somewhere else. will never use jackson hewitt again, sent memo to all in contact list. jackson hewitt in garland tx on beltline and interstate 30.

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arseholeintheground?
Minnesota City, US
Mar 10, 2013 1:19 am EST

You are denied a RAL, and now you are against RALs. Sour grapes.

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RAL Supporter
, US
May 19, 2011 7:48 pm EDT

While I certainly can't say whether or not the preparers you dealt with were rude or unknowledgible as you have stated I can say that you were apparently satisfied with the expected refund and it must have matched what you had already come up with since the same information should result in the same refund amount. As for the RAL you were denied a bank loan. The fees are what they are and you were told them before you signed any loan document. Since the loan did not go through you were not charged any fee for a loan and since you were told that you would be applying for both products an assisted refund and RAL what exactly is it that you are saying was done to you? I understand that you wanted a BIG SCREEN TV and because a loan didn't go through you didn't get it but other people apply for these loans to pay their rent or car payment and your disappointment and frivolous complaint could make it so that they don't have ANY chance of coming up with that money at tax time. I've been denied the RAL before and I've been approved before. Don't make it so I can't at least try to get the loan if I need it.

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Ms. Brains
Evansville, US
Mar 11, 2011 8:44 pm EST

You sound very uneducated in the spelling and grammar you have posted in this rambling. I seriously doubt you have beyond a high school education. But hey you can rant and rave all you want it will not change anything. Ms Brains

ComplaintsBoard
K
1:50 pm EST

Jackson Hewitt never using again

Every Year we have went to H&R Block but because they are no longer doing the rapid we decied to go to Jackson Hewitt What a big rip off we were told we would recieve some of our refund on the smartcard within 24-48 hours its been 8 days now and still nothing i have checked the IRS website and my state website about our returns they have both been processed Still no money Next year back to H&R block I will never recommend Jackson Hewitt they told us we would recieve the RAL Yet everyone i have talked to has never recieved it i dont see how this 2nd largest tax prepaer can get away with robbing people espically to people who are really needing the money.

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2:12 am EST
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Jackson Hewitt incompetence

I went into the tax place on 2/14/11 @ 2:00 pm and asked for a Refund Anticipation Loan (RAL) when I was filing my taxes. I had a new preparer (Vince) that had to ask his manager lots of questions to get the forms filled out. He told me the loan would had to go through a credit check and to call back in 24 hrs. to see if the loan was approved. I called back today 2/15/2011 and was told it was never filed for and that there was nothing they could do about this. This service to do my taxes and apply for the loan cost over $4oo dollars for a simple return. I have bills that I am now going to have late payments and increased interest rates as well as negative reports on my credit rating due to their neglegence.

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9:25 pm EST

Jackson Hewitt have rude employees

I thought I would try Jackson Hewitt over HR Block this year. Been using HR for 9 years.I was in Walmart and asked the lady if I could file my taxes. She rolled her eyes and said I guess.RUDE. She then said "Do you have your w2's and social security cards ? If not i not help you." I said yes I do and she made a grunting noise and said..huh. I asked if she liked her job and she just stared at me. I left, back to HR Block. Thanks Marina in Lawton Oklahoma.I will never go to Jackson Hewitt or refer it as I know now they hire anybody.

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1:09 pm EST

Jackson Hewitt bad service

Jackson Hewitt is fraudulent, I applied for the rapid refund loan this year and was told they do not use credit I felt from the beginning that this was a scam and low and behold they charged me $320.00 and I was denied though I have never ever been denied before, the bank got $50.00 for denying it and Jackson Hewitt made off with the rest, I complained about it since the bank could not lose by denying it since they got $50.00 either way and Jackson Hewitt gets the fees for doing your taxes I am pissed off and will never ever use them again long as I live and I will make sure everyone I know hears about this bogus crap.

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Yesenia lo
Conway, US
Feb 19, 2011 2:24 am EST

This was the first time That I file with Jackson hewitt. Let me tell it was not a good experience. firts my mom told the tax prepare that she did not receive mail at her house but on her post office the lady told her that the system wouldn't let her put her po box now my mom have not receive her state refund check. We call the office and they said she had to call the state to fix that problem i mean that why they are the tax prepares that why we pay them. Now my own bad experience I went to do my taxes and I apply to the RAL I call the next day they said I was not approved. I have done my taxes with H&R block and I was always approved. Then they charge so much money just get my taxes in two weeks I said that is fair because I could have gone to another office done it for way less money and get in two. I would have got a better service that what I got in Jackson Hewitt. I say this is the worst tax office I have ever been to. I never going back to Jackson Hewitt

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Kevin Caldwell
Garrett, US
Feb 03, 2012 3:46 pm EST
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I filed my taxes with Jackson Hewitt on Feb. 20th 2011, I got approved for ral and they told me i would receive the rest of my refund and my state refund with in 13 days...im still waiting for it. They keep telling me its because of the irs delays but irs is saying e-file isnt being delayed. Still charging me almost 400$ for quick return. I have 2 friends who filed their taxes thru someone else a week after me and have already received their state refund. Feel like im just getting the run around and one excuse after another.

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don1550
, US
Feb 20, 2011 9:28 pm EST

There is no $50 fee for being denied a RAL. You should submit your issue to their customer support, they were very helpful for me when I had a problem - [protected].

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DDM308
Columbia, US
Feb 19, 2011 2:57 am EST

Again, regarding Jackson-Hewitt. The requirements to receive a RAL have gotten much, much tighter. You are lucky you went to J-H. H & R Block, per information provided to me, is unable to offer RAL's.

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DDM308
Columbia, US
Feb 19, 2011 2:55 am EST

Jackson-Hewitt does not have the capability of placing a post-office address in the IRS forms. The IRS requires a street address.

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M
2:12 pm EST

Jackson Hewitt taking money from people up front and splitting it after they leave

Jackson hewitt on 8th Minnesota, KCK is taking money from mexicans to do there taxes when the fee comes out of the refund. I know someone who was in the business at the time and they said that the tax preparers are charging Mexicans up front so they can make money on the side. They brag after the client leave they he can't speak english so they take advantage of them. The IRS or the corporate office of Jackson Hewitt need to put an stop to this type of practice soon. When people get wind of what is going on Jackson Hewitt will be blown out of the water. This has going for years at this location.

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itzkkbby
latta, US
Feb 26, 2011 10:44 pm EST

That is so not true, your friend lied to you. Illegal aliens (mexicans) have ITINs and they must mail their return. Jackson Hewitt prepares the return and has to collect the money up front to get their fees because when you mail a return and don't file it electronically, the fees don't come out, it goes straight to your home address or to your bank account. Thanks----concerned Jackson Hewitt Lover

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M
2:29 pm EST

Jackson Hewitt they ripped me off and lied

Jackson hewitt lied to us and told us we would have our money in 8 to 15 days and charged us$229.00 and now were being told our taxes will take almost 3 weeks thats not right we'll never use jackson hewitt again they lead you in by telling you one thing and all they can say is oh well its not there fault well im telling you it is they tell you something thats what you go by.i did my taxes my self last year and should have done them this year had no problems on turbo tax but people are always out to screw someone.

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Aisha Muhaimin
Lebanon, US
Feb 27, 2013 8:15 pm EST

Jackson Hewitt rep told me to file my education credit with an amendment After I eletronically file my W2. Who would have known that the IRS said they should have processed the whole return with the educational tax credit and I would have gotten my refund before or on March 1 st. Now I have to wait until May to see my education credit. Jackson Hewitt lied and said I would get it earlier! When I spoke to Linda at Lebanon office she said the IRS would have sent my return back if I filed them on the 31 st of JanuRy. The IRS said they would never send them back! I asked for half my money back for lying and she refused. ! 14 years with JH they can go to hell !

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coffeebreak
hollister, US
Jan 31, 2011 7:14 pm EST

yeah only reason i used them was for the 1500 dollar ral and i was denied said i didn't meet there criteria got 1 every year from H&R for a long time now im not only out the money for tax prep i could have saved but what really pisses me off is the bank fees im paying for them playing middle man with my money

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fyuocuk
Boston, US
Jan 29, 2011 3:12 pm EST

You were a fool for thinking you were getting some authentic uggs for that price... Don't be so cheap, or get to know where you're buying from.

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2:25 am EST
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Jackson Hewitt overcharged

Jackson Hewitt is advertising on massillon cable that they are only charging 38 dollars for tax preperation but for some reason I was charged 90 dollars. I tried to go rapid refund and was told I could not because I did not get back enough. I never knew there was a limit. I also contacted a different jackson hewitt office first but they could not get me in in time. I did ask the first one if I could claim my school like I did last year, although I had to take a break from it since october. He informed me it would not be worth it. why cant I claim my online schooling? Thank you for your help

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Shannon36535
Foley, US
Jan 26, 2011 6:47 pm EST

Yeah, and that is how CPA's who advertise on complaint websites are too... JMastriano .. do you have something to say or just trolling for tax business?

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Shannon36535
Foley, US
Jan 26, 2011 6:30 pm EST

If youll listen to the commercial it says " prices starting at 38.00"

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5:51 pm EST
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Jackson Hewitt tax return

I have filled my taxes with Jackson Hewitt, for 8 years I was 9 months pregnant due any day when I walked in their office and as for my W- 2 form back, the manager refused to give me back my w-2 buy asking me why I wanted it back, she repeatedly kept asking why I told her because my husband wants it back to go some where else. They did the preview part of filing for me a day before this day, they never filled it yet they wanted to charge me 200.00 dollars befor they would file so i went back the next day to ask for it back. The manager told me I could not have it back unless I paid her 20.00 dollars firt for just looking at my w-2 for . Now you tell me how damn ### is that here I am 9 months pregnant stressed out and very upset she had no write to charge me 20.00 dollars for asking for my w-2 form back. and did not even write me a receipt. I could of given birth that day, thats how upset I was. Jackson Hewitt is a ### place to file your taxes in okeechobee. I recomend H 7R Block they dont treat ya like ###. Why am I complaining now and not then " WHAT THE HELL GOOD WAS IT GOING TO DO" tHATS THE PROBLEM WITH COMPANYS THESE DAYS THEY DO NOT TAKE THEIR CUSTOMER COMPLAINTS SERIOUSE ENOUGH AND DO NO INVESTIGATION ON IT EITHER. so good luck to all you Jackson Hewitt Fans.

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tgs77068
Houston, US
Jan 12, 2011 6:07 pm EST

New regulations have been implemented regarding individuals who are paid to prepare income tax returns. Effective January 1, 2011 all paid tax return preparers (including attorneys, CPAs, and enrolled agents) must apply for a Preparer Tax Identification Number (PTIN) before preparing any federal tax returns in 2011. All paid return preparers must register with the IRS and pay $64.25 fee. Paid Return preparers must also sign the return (or use a PIN code if efiling). Return preparers are not allowed to withold your original source documents (such as w2's, 1099's, etc.) but can withold the tax return until payment is made for services. No one should charge your to review your documents. Visit www.irs.gov and look under the "Tax Professionals" section for more information. Good luck!

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M
2:08 pm EST

Jackson Hewitt don't use them

After filing taxes with Jackson Hewitt in 2005 at a busy office, on 95 & South Western ave in Chicago, One of tax prep guys tried to bribe me saying he could get me out faster if I gave him some money $50.00 under the table. I declined, when I got called to him to do my taxes I heard him whispering to the lady next to him "she didn't give me ***, I'm gonna make her pay anyway". After he was done doing my taxes, Thank GOD that I decide to take the gold guarantee (much to his dismay). Long story short, the next year I was audited (taxes snatched) by the IRS because of a mistake he knowingly made. I made nearly 300 calls to JH corporate and local offices to have them make good on the gold guarantee. Because it was off tax season and the original filing office was closed permanently, I was sent from office to office. NO ONE at JH wanted to touch my claim saying I had a problem because the original filing office was now permanently closed and they did not want their office charged for the mistake, since it wasn't their offices mistake. Meanwhile, I moved out of state. I talked to several people in my new state and I threatened legal action against JH. Finally 1 lady in the whole of the JH company filed my gold guarantee claim. Finally, 2 months later, JH's insurance company decided to came through. I would finally receive over $4, 000 almost 2 years to the day the guy jacked up my taxes. DO NOT USE Jackson Hewitt the gold guarantee means nothing and they have too many shyster's working for them WITHOUT any accountability. If there is ANY TYPE OF A PROBLEM, they will shuffle you around and pass you from office to office until you decide to leave them alone! RUN AWAY FAST from any JACKDON HEWITT OFFICE. Let my and others experiences on this site be a warning to you!

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furious me
, US
May 28, 2016 11:10 pm EDT

My wife worked as a tax technician for Jackson Hewitt for 4 months.They promised her hourly pay, commission, and bonuses. What they didn't tell her that she was paid $8.50 per hour while the other technicians was paid $25 per hour. Over a period of time she noticed that JH was doing illegal activities and they started skimming her hours. My wife filed more taxes than anyone in her area. She never had a single rejected return. One day after she noticed her manager stealing clients by changing information about the preparer. Her manager was taking credit for the preparation of their clients return and taking that employees commission. My wife was fired after an allegation that she had filed someone's taxes outside of JH. They never investigated into the allegation. Multiple complaints was filed to the IRS about the illegal activity but nothing happened. I have recently learned that my wife's manager filed only a few returns but she recently took a cruise out of Florida. Must be nice to steal from people and having no remorse for your actions. My wife lost close to $5, 000 or better between her bonus and commission. JH told us that they knew they was wrong but they never righted their wrong. She tried contacting the owner of the franchise but he never responded back. In closing stay away from JH in and around Fayetteville, NC area.

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Julie D Moore
Rex, US
Jul 02, 2015 1:23 pm EDT
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I filed my taxes with Jackson Hewitt 2014 and I will NEVER use them again, nor will I recommend anyone to them. I was at the Peachtree Pkwy location in Norcross, GA. Vivian Dollard was the person who took my information and entered my SS# wrong therefore causing me not to be able to receive the $500 up front and caused me not to get my taxes back in a timely manner. She and everyone else who worked at that location were all incompetent and didn't have a clue as to what they were doing. I called several times to straighten out situation out, but did not get a response from her for several days and she said she saw me and her co-workers calling but did not respond because she had a personal family matter. After speaking to several different people in regards to this matter I was promised by the area manager Shonda Cleveland and it was notated in their system that because of my troubles I would not be charged the full tax preparation fee of $394.00. I would only be charged $12 that they had to charge me. I was told I would be issued a check for the remainder of the money cause they had to take it out and corporate would refund me $333.00. After looking at my prep papers, the $50 they say they give you as a gift for using their services were also taken out my return, so it really was NOT a gift cause I paid for it! I filed my taxes at the end of January and it is now July and have yet to receive the $333.00 that I was told would be retuned to me. I have gotten the run around and everyone I have spoken to blames someone else. No one will return my calls and today spoke with customer services and the rep told me my issue was resolved by this Shonda Cleveland, who I have not spoken to since the early part of the year and that I would NOT get that money back! How can you notate in your system and make a promise to a customer who can and will go elsewhere that you are not going to do what you all said you were going to do. I will never recommend anyone to Jackson Hewitt again! Customer service is poor. I hope by reading all of these bad reviews you all will take your business elsewhere! You are the WORST, JACKSON-HEWITT AND IF I WERE OWNER OF THIS COMPANY I WOULD BE ASHAMED TO HAVE THESE SORTS OF PEOPLE IN HEAD POSITIONS. CUSTOMER SERVICE SHOULD BE PRIORITY AND THE CUSTOMER IS ALWAYS RIGHT!

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Fubusine
, US
Aug 23, 2010 4:03 pm EDT

My taxes were screwed up royally by Jackson Hewitt (JH)! I got a letter from the IRS saying I owed them another $600. The rep that did my taxes had no idea what he was doing. He fat fingered the numbers and entered the wrong information in the wrong boxes. They hire random people and train them on the fly. No tax experience at all! I filed a complaint with JH's corporate office twice and got the run around BIG TIME. The local office was closed, so no one was available to help me. I do not recommend this company to anyone! I will never use JH again! I still have not heard back from the corporate office. They originally gave me a letter that says "JH will reimburse you for penalties and interest charged by a taxing authority if a JH tax preparer makes a mistake - it's a crock of ***!

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Jackson Hewitt not offering rals again

Last year the majority of Jackson Hewitt offices did not offer RAL (Income tax loans) because the bank they were using was not able to get certification from the Treasury Dept. Well instead of telling customers the truth they lied and deceived people into believing that loans were available. After completing the unsuspecting client's tax they would make up an excuse or tell the client they were denied when in fact there was no bank offering a loan. Majority were dishonest and the tone started at the top. I would recommend that nobody uses this service again. This year 2011 will not be any different because once again the same bank doesn't yet have certification from the Treasury.

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CR Kelly
Tulsa, Oklahoma, US
Jun 24, 2021 4:58 pm EDT

Went to Jackson Hewitt due to Covid 19 to get my taxes done for the 2020 tax year.I had made an appointment which the preparer was on time for. She greeted me we exchanged introductions.We were the only two ladies inside the office.She began to tell me about a hit &run car accident that led to the death of a young girl in her apartment complex.Now I usually go to a community center to get them prepared at no-cost since I make less than 72, 000 a year.Her mind is really not there, so therefore she NEVER went over the fees ! I assumed it shouldn't be over 150.00 going in.I always file short form Head of household and my DISABLED daughter.To make a long story short I was charged over 600.00 dollars by the end of 15minutes of actual work by the preparer.My COMPLETE refund from the state went to Jackson Hewitt.My handicapped was robbed of the desperately needed items it takes for her livelihood.I was in shock, I told her had she told me the fees I would have left.She checked the disability box Jackson Hewitt did not care.Please Jackson H. Help ! C.Kelly Tulsa, Okla Please respond back via email at chris_24kelly@yahoo.com Thank you.

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Jackson Hewitt charging fees

Jackson Hewitt Ipower card is a rip-off they charge you $2.50 everytime you dial the number on the back of your card., you can't even check your balance without being charge, you can't call and ask question or you are charge a fee, and every withdrawal is $2.50, I would like this to stop especially the fees they charge to prepare your taxes. I been a customer since 1982 and they been getting me out of my money with all the fees, they should be allow to charge so many fees! very angry customer, pissed!

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VAGuy35
Chantilly, US
Mar 01, 2010 10:15 am EST

In reviewing the website (www.jacksonhewitt.com/ipower), it takes you to a website that clearly indicates the fee schedule. It appears the first 5 calls are free and then additional calls afterward are $2.50 each. This should also have been disclosed in the Terms and Conditions received with the card.

The ATM fee is $2.50 per trasnaition. It is also important to remember that this is the fee charged on the Jackson Hewitt iPower card. The individual ATM machines are owned by independent operators and may also charge an additional fee. This would be disclosed when attempting the transaction and you will be given an opportunity to decline the transaction due to the fee.

As is the case with any purchase or service, it is important to ask upfront for the associated charges and to take the time to read or review the fee schedules and Terms and Conditions to understand how the product works before simoply agreeing to it.

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Jackson Hewitt liars

I filed my taxes on [protected] I was told that I would have my refund 3 days after the irs accepted my return wich they did the next day. I am now being told that this is a big lie and that it will be 8-15 days. So now I have no money and they charged me 323 dollars for nothing and they are not willing to do a damn thing about it. I will never go back their and I will post complaints where ever I can I can not believe they are just allowed to lie and get away with it. Jackson hewitt is ripping off the american people who are struggling so bad right now. They should be put out of business!

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westbury local
Westbury, US
Mar 02, 2010 6:56 am EST

i use Jackson Hewitt in westbury for 8 years, they are honest knowledgable and professional. You can check on IRS.gov when your check is supposed to come. they cannot "keep your chek to pay bills". You should just call and ask for a manager...

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dont use jackson hewitt
Westbury, US
Feb 11, 2010 11:36 am EST

jackson hewitt are liars the IRS said my refund will be deposited 2/11/10. I called the post ave
westbury, ny office and no check . The are trying to keep my money longer to pay their bills 8-15 days ya right.

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naniblaz
jersey city , US
Feb 09, 2010 11:16 am EST

they did the same thing to me $450.oo for nothing cause i'm stilll waiting this is the first year that they messed up my taxs so much

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12:29 pm EST
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Jackson Hewitt deceptive practices

This concerns my experiences as a Jackson Hewitt customer on Tuesday, January 26th 2009.

It was NOT a good experience.

First, some explanation is in order. Like so many people right now, the phrase “a rock & a hard place” barely begins to describe the dire straits my family & I find ourselves in. An eviction notice was served on us resulting in being locked out of our home. I won't bore you with the rest of the details. Since Jackson-Hewitt's heavily advertised next-day refund seemed to be our best way out of this predicament (a solution that I was highly reluctant to use for obvious reasons that we all know), we first went to the nearest location to our (used-to-be home) here in High Point NC.

The young gentleman there (apparently a recent immigrant from somewhere, with an accent so heavy it was hard to understand) could hardly function without calling a supervisor first, wasting time over a question he should have already known the answer. Having no time to waste (locked out of our house, desperate...remember?) we went to the next nearest Jackson-Hewitt location.

The office supervisor, did a warm & competent job in preparing our taxes. We explained our emergency situation to her, & how important a next-day refund was to us due to our situation, as well as admitting that otherwise, I would've done the taxes myself. This is an important fact to bear in mind, & is at the core of my complaint with Jackson-Hewitt's services. She was kind, patient, & knowledgeable in helping us navigate through what we needed to do. This makes what happened at the end of our transaction with Jackson-Hewitt's services even more suspect.

Remember, we had explained up front when we first sat down at the supervisor's desk how important & crucial a next-day refund was to my entire now-homeless family. Moreover, this was explained to a woman with 30 years experience in tax preparation (by her own words) and undoubtedly several years experience within the Jackson-Hewitt organization to have risen to the position of Office Supervisor. After the two hours of work to slog through our brief foray into retail business, then we find out that self-employment dis-qualifies us for the one reason we were there in the first place. We were left feeling obligated since she had spent all this time with us. Meanwhile, she did or said nothing that would indicate our right to walk away since our chief goal (which we disclosed as soon as we sat down at her desk) was not met.

This was inexcusable, & strikes me as a deceptive sales practice since our preparer knew what our situation was & through her vast tax-preparing experience with Jackson-Hewitt, no doubt knew the next-day refund policy concerning self-employment income, but did not disclose it up front. This deception cost us $385.95 for a refund that we would've not gotten any sooner than if I had e-filed (via Turbo-Tax). That included charging us 49.95 to issue the check.

In addition, I am forced to conclude that this is apparently company policy not to disclose such important information first, since she was otherwise so extremely pleasant & helpful. In addition, blaming it on the bank that Jackson-Hewitt runs these transactions through is not a valid excuse either, which was explained via previous paragraphs concerning the preparer's experience.

Due to these factors, I can only conclude that we were victims of deceptive sales policies set at Jackson-Hewitt's corporate level, that have much more in common with a shady used-car dealership than a nationwide tax-preparation firm.

So, much like our experiences with Jackson-Hewitt, I have saved until last what my policy will be concerning this matter:

First & foremost, Jackson-Hewitt has seen the first and last dime will ever get from me or any member of my family. We were willing to put up with the exorbitant fees & interest of a next-day “refund” at rates that would make a loan shark salivate, as the price we had to pay to have a roof over our heads. We are not willing to do so under these fraudulent circumstances.

Next, I will avail myself of every local media outlet with a consumer affairs division & send them a copy of this letter. I don't think I have to tell anyone that the fact that Jackson-Hewitt advertises with these same media outlets will not shield them. Car dealerships tried that concerning disparaging articles about their sales practices that have appeared in newspapers & TV stations across the country only to have that kind of finagling & advertiser “boycotting” struck down in several court cases concerning the rights of a free press.

Next, we have the internet. I will be visiting as many consumer-protection sites as I possibly can to spread the word about how this all went down. Geometric progression will take care of the rest.

I have written the company so they know that I'm dead serious about taking these steps, & they will not simply evaporate due to the struggles we're having.

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JOHN TELFAIR
Bronx, US
Jul 20, 2010 8:29 pm EDT
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HELLO, I WENT TO HAVE MY TAXES FILE AT JACKSON HEWITT. AND THEY WERE FILED INCORRECTLY. NOW JACKSON HEWITT ADMITTED THEY WERE FILE IMPROPERLY. BUT WONT GIVE ME BACK THE MONEY, THAT THEY TOOK TO FILE MY TAXES. WHICH IS NOT RIGHT. I BEEN TRYING EVER SINCE TO RECEIVE. MY MONEY FROM THEM. WHICH I FEEL WAS TAKEN INJUSTLY. MY NUMBER IS [protected].

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JHZee
Mt Laurel, US
Jan 30, 2010 10:31 am EST

First, I am a JH Franchisee and apologize for the experience. However, the RAL banks make the rules for RALs (24-48 hour loans), not Jackson Hewitt or H&R Block or anyone else for that matter. Sometimes preparers don't know whether someone will pre-qualify for a RAL until they do the entire tax return. There's a bank book about 40 pages long that explains the rules and cannot by committed to memory. Again, I apologize and wish the result was different for you.

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Jackson Hewitt poor and rude customer service

I went there january 8 to have my taxes prepared. Krystal the preparer not only filed my taxes wrong but instead of being honest and admitting that she was new and asking for asisstance, she and her co-workers continued to be dehonest saying they would not charge me to make the correction which would require waiving the fee for an admendment. So when I called todat they told me they can't waived the fee for the admendment. I feel I shouldn't be charged for her mistake. Then I ask for the number to the corporate office, she told me they can't give out the number. I looked up corporate and all they could tell me was sorry. So I paid $184.00 to be told sorry and do the amendment my self. Me, my family and friends always have taxes our taxes prepared at jackson hewitt. We will seek other avenues.

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Jackson Hewitt In-depth Review

Overview: Jackson Hewitt is a reputable tax preparation company that has been providing its services for several decades. With a rich history and background, they have established themselves as a trusted name in the industry.

Services Offered: Jackson Hewitt offers a comprehensive range of services to meet the diverse needs of their customers. Their services include tax preparation, filing, and planning. Each service is designed to simplify the tax process and maximize benefits for their clients.

Pricing and Fees: Jackson Hewitt provides a transparent breakdown of their pricing structure for different services. Their fees are competitive compared to other tax preparation companies, and they ensure that there are no hidden costs. Customers can confidently rely on their pricing information.

Customer Experience: The Jackson Hewitt website is user-friendly and easy to navigate. Customers can easily find the information they need and access the services they require. The availability of customer support is commendable, and their responsiveness ensures that customers receive timely assistance.

Expertise and Qualifications: Jackson Hewitt's tax professionals are highly qualified and possess the necessary credentials to handle complex tax situations. With years of experience in the industry, they are well-equipped to provide accurate and reliable tax advice. Their certifications and affiliations with professional organizations further demonstrate their expertise.

Accuracy and Compliance: Jackson Hewitt takes great care to ensure the accuracy of tax preparation and filing. They comply with all tax laws and regulations, minimizing the risk of errors and audits. Their meticulous approach and attention to detail give customers peace of mind.

Customer Reviews and Testimonials: Numerous customer reviews and ratings attest to the quality of service provided by Jackson Hewitt. Common feedback and trends are analyzed to continuously improve their offerings. Testimonials from satisfied customers further reinforce their reputation.

Additional Features and Benefits: Jackson Hewitt offers additional features and benefits to enhance the customer experience. They have a mobile app that provides convenient access to their services. Integration with other financial tools or software streamlines the tax process for their clients.

Privacy and Security: Jackson Hewitt prioritizes the privacy and security of customer information. They have robust measures in place to protect sensitive data and comply with data protection regulations. Encryption and security protocols further safeguard customer information.

Accessibility and Convenience: Jackson Hewitt understands the importance of accessibility and convenience. They have physical locations where customers can receive in-person assistance. Additionally, their online services and remote assistance options cater to those who prefer a more flexible approach. Their extended hours of operation and appointment scheduling options accommodate various schedules.

Refund and Satisfaction Guarantee: Jackson Hewitt has a refund policy and satisfaction guarantee in place. While there may be conditions and limitations, they strive to ensure customer satisfaction. Customer experiences with refunds and satisfaction claims are generally positive.

Overall Rating and Conclusion: Based on the above criteria, Jackson Hewitt receives a high overall rating. Their extensive range of services, expertise, accuracy, and commitment to customer satisfaction make them a top choice for tax preparation. Potential customers can confidently rely on their services and expect a seamless experience.

Overall, Jackson Hewitt is a reliable and reputable tax preparation company that offers a wide range of services to meet the diverse needs of their customers. With their expertise, accuracy, and commitment to customer satisfaction, they are a top choice for individuals and businesses seeking professional tax assistance.

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Jackson Hewitt contacts

Phone number

+1 (800) 234-1040

Website

www.jacksonhewitt.com

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