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Jackson Hewitt Customer Service Phone, Email, Contacts

Jackson Hewitt
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1.5 229 Reviews

Jackson Hewitt Complaints Summary

28 Resolved
201 Unresolved
Our verdict: With Jackson Hewitt's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Jackson Hewitt reviews & complaints 229

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Newest Jackson Hewitt reviews & complaints

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6:13 am EST
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Jackson Hewitt unprofessional

I had an appointment w jackson hewitt 11-16-09 i called a week before and asked if i had to have had my taxes done there in the past to get the moneypower line of credit loan. i was told "no" that has nothing to do with this. Well the printers were not working when i had my aptmnt. so i wasted my lunch hr. n had to go back after work, the guy who "helped" me seemed unfamiliar with the basic steps of the process and was receiving personal texts on his phone, reading and laughing at about them, and texting back in between entering my info into the computer. Of course i was denied even though i made under $40, 000 and have 2 qualified dependent. (My refund is around $5000) So i had to write to MetaBank to see why. The response said "INSUFFICIENT HISTORY OF TAX RELATED LOAN PRODUCTS" So i called the # in the letter they said it was because i never had a loan with Jackson Hewitt before. when i told them that jackson hewitt said that it was not mandatory, they said "we cannot control what Jackson Hewitt tells their customers.

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Lisa43
San Antonio, US
Dec 27, 2009 11:55 am EST
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Very interesting information. I would be scared away if the company said they could geive me a loan on my money..

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4:33 pm EDT
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Jackson Hewitt scam and cheating

You should check out the sub standard loans Jackson Hewitt is offering to the public. The loans themselves pray upon desperate people to get only a small amount of money. The borrower usually gets either about 400 or 200. These loans not only include huge fees for the loan themselves but also have a contengent fee that requires the borrower to put their refund on the card in additon to the original loan. They then charge an addition fee of 1.5% to load the card (a debit card) and fees for every transaction. These loans need to be exposed for what they are. The borrower pays an effective APR of up to 400% interest. It usually works out as a loan for about 60 days and you pay back sometimes over 600 to get 400 and up to 400 to get 200. What a deal. The contengent fees are not well disclosed.

I cannot talk to you directly as I am a franchisee, but the company is based out of NJ and I think what we are doing is taking advantage of desparate people.

These loans are a terrable product that only serves to make a large company millions while they take advantage of the poor.

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2:26 pm EDT
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Jackson Hewitt customer service

I just got off the phone with a gent named Phillip at Jackson Hewit at 15th and Custer in plano. I asked for a copy of my signed tax return from last year. He stated that he could draft that for me, but I should call [protected] to get an idea if there is a closer store. I called and punched in 75093. The automated service directed me to a 'customer service' rep named Stella. She refused to give me her location. She stated that she owen the company. She told me that I should go to speak with Phillip. She then hung up on me.

Great customer service from Jackson Hewitt in Plano, TX. :-(

Mark

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12:32 pm EDT
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Jackson Hewitt bad business

I've been going to JH since 2017 and hadb't had any problems until I moved to Delaware Oh. in 2017. That office was completly incompitent and charged me for a city tax form that was never filed. I kept getting notices from the city saying that I never filed.

On top of that they didn't seem to catch the fact that Columbus was still charging me for an entire year and a half for taxes even though I did not live or work in Columbus anymore. When I asked them about it they said that was normal. I called the city and they said they have been wrongly taking taxes out accidentally and refunded my money after filling out a form. When JH was notified about this and I demanded some type of compensation for these 2 issues the woman became very rude. So I called the main office and told them what was happening and assured me she would be able to fix it. To make sure they'd fix it I put a stop payment on my check for that years taxes they had just done.

Long story short they never fixed the problem and just denied everything. Eventually a very nice lady at from the city helped me fix all the problems JH caused for FREE.

I will never pay that much money for those idiots to do my taxes again. It's a overpriced especially when all they do is enter numbers into their computer and don't pay attention half the time to what they enter. Even though it's a pain in my butt I'm just going to do my own taxes this year FREE of charge. I bet I'll even do a better job than JH.

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Mack
, US
May 17, 2010 3:01 pm EDT

I filed my taxes with Jackson Hewitt in Lancaster SC. on Jan 29th and still have not recieved a return!I am eligible for the $8, 000 first time home buyer tax credit plus my state and federal return. I have been back to check on the the status and one person tells me something and another tells me something else. Pretty much I've been getting the run-around so to speak. I was relying on this money to get my house set up. On two seperate occasions I was told I would recieve a return in 6 wks. Another person told me 26wks. Quite frankly I am pissed and will not deal with Jackson Hewitt again after this year.

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Dandy
, US
Mar 16, 2010 1:47 pm EDT

After getting my taxes done she said it would be$272.i wrote a check.when signing for my tax returnes there was a form that had gold guarantee on top with a fee of $40 .i ask what it was.they explained i said i didnt want it.tried to talked me into to it.they refunded my money from the $272.i dont like the fact they tried to sneek in a form without asking me from the beginning.wish i didnt let them do my taxes.by the way they are located in walmart.that should have been a red flag.

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TC Wilkerson
, US
Feb 22, 2009 11:33 am EST

I was charged over a 1000 dollars in fees. I don't know how I got to owe them a 1000 dollars in fees. I got one loan from them, after they had denied me three times in the past. I don't know who to get in contact with to see why I owe all the fees. If I just got one loan from them for 300 dollars why do I owe almost a1000 dollars? They even charged me from last year to. I just don't understand. Please can I get some help to figure this out? They have people working for them getting loans in people names and keeping there money.

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Upset Cust. fo JH
West Palm Beach, US
May 02, 2009 11:18 am EDT

On January 2017, I spoke with a Jackson Hewitt office (Okeechobee and Military Taril in WPB FL) to set up an appointment to do my taxes for the year of 2017, they kept all my information, my documents, my personal and business statements, and I was suppose to receive a phone call from the person in charge of doing my taxes. When Feb. 09 came, I called, I visited the office where I left my file, they kept saying that the CPA was in the process of finishing my 1120 S, I waited another month, On March I began to worry about my taxes, they were due on March 15, 09. After making several phone calls, and several visits, they told me that they ask for an extension and no to worry for the following week I should be with my business taxes done, and ready for my personal taxes.
Well, on April 5th, the person in the office said: “We don't want to do your taxes now; I'm giving you your documents back".
So, I had to run and get someone more responsible and serious to do the job they were supposed to do. Now I wonder why they couldn't say at the beginning that they were too busy or whatever reason they had to not do my taxes. There are a lot of tax companies out there, there is no problem for me to look for someone else, but you can't just keep me waiting for 3 months, waste my time, and make me pay double to someone else and do my taxes in a big rush before April 15, 09 which is the last day for personal taxes.
I would not recommend that company for business taxes to anyone, they may do your personals, but not business, looks like they need to look for some other CPA (not a Jackson Hewitt Rep, ) to do it for them.

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Misha1024
, US
Apr 16, 2009 12:15 am EDT

I can't believe this. I just found out that Jackson Hewitt does not always file tax returns as they state they will. Is there anybody from Colorado Springs, Colorado, who has had trouble with Jackson Hewitt not submitting tax returns for them?

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JSwanson
Dixon, US
Mar 02, 2009 2:47 pm EST

Please contact us - we will try to help you but cannot make any promises - there will be no charge for helping.

Swanson Quality Service - www.swansonqualityservices.com [protected]

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1:36 pm EDT
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Jackson Hewitt making contact

I have worked for and had my taxes with Jackson Hewitt. In Kansas City, MO and surrounding areas - Grandview, Independence . .. The phone numbers for the stores roll to Indiana and you are told that they are too busy to answer etc. I had questions about my last years taxes but was unable to speak with anyone. Also when starting this years tax class I was sent to the wrong location, wich left me stranded in my wheelchair, in the rain. All calls eventually roll to Indiana and no one ever seems sure about what's going on - class start dates etc. nor is there website kept up to date.

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12:19 pm EST
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Jackson Hewitt income tax

I went to a store location in Chipley to file my taxes electronically. This was done on Jan. 21, 2009, I asked for my taxes to be back within the two week period which would have been Feb. 6, 2009 at the latest I would have gotten them back. It is now March 2, 2009 still no taxes... I call Jackson Hewitt they act like they do not want to help me at all and I call the Irs and they say that Jackson Hewitt is having auditing problems. But of course when I tell Jackson Hewitt this, they do not want to believe me. What should I do in a situation like this?

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DONNA BUTTREY
slidell, US
May 06, 2013 1:16 pm EDT
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My husband passed away in 2012 I told the person doing my taxes that last year Ihad to file an injured spouse form (had to do it last year) Iexplained to her the reason she said Ididn't need to do it this time. WRONG my refund was sent to another state because of a child support case that was closed many years ago (my husband's who is deceased)A check was sent back to me in both of ous names I CAN NOT get a Death Certificate issued to me because we were not "LEGALLY" married just lived as man and wife for 23 yrs.also my son had his taxes prepared at Jackson Hewitt his is a mess too! Jackson Hewitt needs to train or teach the people that work for them uugghh

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monique
new york city, US
Mar 24, 2009 4:01 pm EDT

In NYC we are having the same problem they are over charging on the tax fees and when you call to find out infomation your being tranfered to India and we are here in New York City you are not giving a number to contact the local office in which you had filed at and submitted your money too I think they should shut down this company and make sure that this never happens to poor communities again and make them pay a very large fine to the government for cheating tax payers out of their monies and make it be a learning lesson to greedy companies who wish to follow their bad methods.

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Dawny
, US
Mar 07, 2009 9:32 am EST

Then why did you sign the paperwork? see thats half your problem you didnt bother to listen or read anything you signed! now whose fault is it!

john7777
john7777
Louisville, US
Mar 02, 2009 1:15 pm EST

ya the $358 was just for there services not to get your refund back faster. Try Liberty Mutual my friend went there and got his check back fast.

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michelle
, US
Mar 02, 2009 1:08 pm EST
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I also went to Jackson Hewitt to file my taxes.I filed Feb. 2 and should of had them back on Feb. 20 and still no taxes.I told them i paid 358.00 to have my taxes done and to get it back in 8-15 days.They told me that the 358.00 was just to have them filled out.That is false advertising isn't it?

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8:03 am EST
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Jackson Hewitt misrepresentation/misconduct

Jacklynn Butler
Tax [protected]@Jacksonhewitt
Edward D. Irons
On 01-14-2009 Ms.Butler issued me a "Money now loan" pending
my w2 arrival.She estimated my refund to be 7098 which was correct.After getting my w2, She electronically filed my taxes on01-28-2009.We discussed my unpaid finances and she assured me that if I go ahead and file on that day that she could have my check in 7 days.She applied me for a "refund anticipation loan" and it was deined because of something in my tax preparation.After waiting 2 weeks and still no check I visited Ms.butler and she told me that it was not her problem that it was the irs.She was very rude and unprofessional.

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Update by Edward D. Irons
Feb 26, 2009 8:34 am EST

not enough room to properly send all info

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11:38 am EDT
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Jackson Hewitt scam

This complaint against Jackson Hewitt Tax Service is not new, but ongoing ever since our 2005 and 2006 Federal and State Income Tax was wrongfully prepared. For 2005 I had to pay $1, 273.51 for overpayment of Federal Income Tax. For 2006 I had to pay $1, 609.60 for overpayment of South Carolina State Income Tax. That totals $2883.11 I had to pay out of pocket for ridiculous mistakes made by two incompetent tax preparers employed by Jackson Hewitt.

Ms. Kovolenko has taken some responsibility and reimbursed us for a substantial amount of the tax overpayment, but only several hundred dollars more than I have had to pay. The $1, 609.60 overpayment from the South Carolina State Tax is money I never received. The entire amount ($2, 231.00) was issued to Loris Hospital in South Carolina for billing quite a few years ago for services my wife’s ex-husband failed to pay. I can live with that fact, but to have to pay back money I didn’t receive due to a mistake Jackson Hewitt made is not acceptable. Had the state income tax been prepared correctly I would not have had to pay $1, 609.60 I never had or was supposed to have. Since beginning this letter of complaint I have received another notice from the South Carolina Department of Revenue that I additionally owe $311.00 for the year of 2005.

Obviously Jackson Hewitt Tax Service and/or Ms. Kovolenko has decided that taking 50% responsibility for their mistakes is satisfactory and I should be content with the decision. I am not. If Jackson Hewitt was the reputable company they claim to be this calamity would be totally rectified.

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wroblewski
, US
Nov 12, 2018 10:09 am EST

I t took over nite and the lady was still having trouble with her computer. I think a tax office should have back up. I went down the block to another co. The lady was very polite but there was nothing she could do, plus she had a pile of returns waiting,

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Sangria Crudup
, US
Nov 13, 2018 12:01 am EST

False advertising, mishandling of private information, all around bad service. American Express serve card is a joke and scam, metabank should not do contracts that they are not equipped to handle, all of these businesses need costumer service training. They make you feel so violated. Scamming hard working people.

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HammersWife
, US
Nov 12, 2018 7:14 pm EST

I was charged outrageous to jave my taxes Done. The return was supposed to be put on a Jackson Hewitt surve card and it was sent on a check. The hole reason I had it set up for the card was because I don't have a bank account. My significant other referred me to you guys. And neither one of us have received the $20 reffur a friend prize.

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Bea Cee
, US
Nov 05, 2018 2:56 am EST

Although the fee was reasonable I was disappointed I was not offered the 100$ switch deal. She did not give me the opportunity to prove I switched from another tax service and then she changed the subject. I did not qualify for the Walmart gift certificate either. No reason given. I get tired of false promotions. Not sure I will use them again.

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Monica Lashea Davis
, US
Aug 20, 2018 3:06 pm EDT

I did my takes with Kimberly Wade last year and I only received my Federal Taxes I never received my state taxes. Like where in the HELL did my money go to?

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Big E
, US
Apr 29, 2010 10:06 am EDT

Our taxes were done incorrectly, to say the very least.We detected the errors ourselves and tried to have the information corrected, at that branch. It turned out we had to go to another office, a good distance away, several times to correct the errors.We never got a refund for the payment to have the taxes done in the first place. I would never, ever tell anyone to use Jackson Hewitt. In fact, I tell people what a nightmare it was .If you want to save yourself alot of grief, never, never waste your money on that service, go anywhere else or do it yourself.

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magulater
Saint Augustine, US
Mar 08, 2013 2:22 pm EST
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Jackson Hewitt has been doing my husband and my taxes for years. We have always filed jointly. I wondered why we were only getting less then $400.00 back each year? This year we had ours prepaired free at the local Library, and got $1, 400, although I had to pay taxes this year because I am concidered a contractor. although I only work 2 days a week. I did not mind paying in, we still have a $788.00 refund coming. I think last year and the previous years as well, somewhere along the line, Jackson Hewitt make major mistakes with out taxes! I have all my old tax papers, what should I do? where do I go to find more info? does the irs or jackson hewitt owe us money?

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Roseswirl
, US
Jul 14, 2016 3:04 am EDT

They didn't tell me everything I needed to know about my return. And then when I called in to asked why I wasn't told this info- they simply told me it was fault for not knowing the right info. Since when am I suppose to know all the tax rules. Aren't they the 'professionals'? Thats a joke.

When I told them I wanted my money back the refused & said there was nothing they could do. I will never being going back to Jackson Hewitt they are a joke of a company & have a bunch of ###s working for them.

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Vivian Spady
, US
Jan 28, 2016 12:37 pm EST

the preparer put the wrong Social security number while doing my taxes and i was sent to get all these papers from social security when in fact we found out that he didn't even put the right numbers in

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Vincent D
, US
Feb 03, 2011 3:03 pm EST

Never go there ever again seems like they lied just to get money jackson hewitt *** lies screwed me dry f**k jackson hewitt h&r block from now on eat poo jackson hew.

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6:05 am EDT
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Jackson Hewitt scam and cheating

Jackson Hewitt has employees that change your tax info without your knowledge. In 2006, i called the first Jackson Hewitt in the phonebook to see how busy they were. Once i found out that they had openings i went and had my taxes done.°2 years later, i received a letter from the IRS stating that i could be a material witness in a criminal investigation. I called them and found out that the Manager of the JH i went to 2 years in a row had altered my federal tax withholdings by over 2, 000. I was livid.

I asked the IRS agent what i had to do to resolve this. He suggested i call JH and ask them about a service they are supposed to offer called the gold guarantee, which puts any discrepancies in JH's lap. I was never offered this service and dint know it existed. JH was not willing to help and kept putting me on hold.

Now i am making arrangements to pay back 2 grand that i never asked for. In todays time noone has 2 grand laying around waiting to be spent. If anyone has a class action suit going in Philadelphia, PA please let me know by responding. The IRS said that it is over 100 people that this guy did this to.

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CatrinaNaomi
Rochester, US
Jun 06, 2023 11:46 am EDT

A associate messed up my taxes by not claiming my two children a supervisor (requested a reimbursement on the filing fees which I have never received) after multiple attempts with no response I am filing complaints. My amended return was rejected by the irs.

Mld3
Mld3
, US
Apr 16, 2023 8:25 am EDT

Husband and coworker stole my money for me and my daughters im tiered of struggling with this CAN SOME JUSTIFICATION BE DONE AT ALL ANYMORE--------MICHELLE DEAN

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Mld3
, US
Apr 10, 2023 4:36 am EDT

WOW not even a f*** u thanks Jackson Hewwit yall have showed me the services

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SoCal No
LOS ANGELES, CA 90026, US
Apr 03, 2023 2:54 am EDT

March 22, 2023 I applied to be a tax preparer for JH. The District Manager was rude and abrasive. They are having new hires complete a 60 hour training in 10 days. They say if you get something wrong just note it and pass. I have jury duty, that didn't matter. If I did not work daily I would be dismissed. This is why you get poor service! Gross.

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Louis itri
Philadelphia, US
Mar 04, 2023 9:50 am EST

I got my 2021 refund done on February 28 of this year at Jackson Hewitt on 3716 n. Broad st. Philadelphia pa. And still haven't received my refund yet

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Eddy Williams Skropka
, US
Feb 04, 2023 7:05 am EST

The current tv advertisement shows a man with pizza and states: What the...buck? Only the way it is stated sounds like he says What the...f***.

This is offennsive to me and other adults and not a very good ad for CHILDREN to be listening to.

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Theresa Pietruszynski
, US
Feb 01, 2023 1:58 am EST

Please stop showing the new commercial about the BUCK. It is totally offensive, especially to young children. When it starts with "What the Buck", it is definitely a stop and look at the tv. You need to reconsider your actions.

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Ronb123
West Monroe, US
Feb 01, 2023 3:29 am EST

Lawsuits are going to be filed. Very offensive commercial by Jackson Hewitts scumbags.

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Bykoga
Los Angeles, US
Jan 31, 2023 5:31 pm EST

I can't believe the new lows allowed on network TV commercials. The Jackson Hewitt "What the buck" commercials made me furious. Other families with children are specially offended. People involved what this commercial should be fined!

1/23/2023

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T Carrell
Weatherford, US
Jan 31, 2023 11:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The new Jackson Hewitt “What the Buck” commercial is offensive and inappropriate. I have a 2 year old grandson and a 26 year autistic son. This is not language I want them hearing or repeating.

I will not be using your services as long as that commercial is on the air. Thank You.

Jackson Hewitt In-depth Review

Overview: Jackson Hewitt is a reputable tax preparation company that has been providing its services for several decades. With a rich history and background, they have established themselves as a trusted name in the industry.

Services Offered: Jackson Hewitt offers a comprehensive range of services to meet the diverse needs of their customers. Their services include tax preparation, filing, and planning. Each service is designed to simplify the tax process and maximize benefits for their clients.

Pricing and Fees: Jackson Hewitt provides a transparent breakdown of their pricing structure for different services. Their fees are competitive compared to other tax preparation companies, and they ensure that there are no hidden costs. Customers can confidently rely on their pricing information.

Customer Experience: The Jackson Hewitt website is user-friendly and easy to navigate. Customers can easily find the information they need and access the services they require. The availability of customer support is commendable, and their responsiveness ensures that customers receive timely assistance.

Expertise and Qualifications: Jackson Hewitt's tax professionals are highly qualified and possess the necessary credentials to handle complex tax situations. With years of experience in the industry, they are well-equipped to provide accurate and reliable tax advice. Their certifications and affiliations with professional organizations further demonstrate their expertise.

Accuracy and Compliance: Jackson Hewitt takes great care to ensure the accuracy of tax preparation and filing. They comply with all tax laws and regulations, minimizing the risk of errors and audits. Their meticulous approach and attention to detail give customers peace of mind.

Customer Reviews and Testimonials: Numerous customer reviews and ratings attest to the quality of service provided by Jackson Hewitt. Common feedback and trends are analyzed to continuously improve their offerings. Testimonials from satisfied customers further reinforce their reputation.

Additional Features and Benefits: Jackson Hewitt offers additional features and benefits to enhance the customer experience. They have a mobile app that provides convenient access to their services. Integration with other financial tools or software streamlines the tax process for their clients.

Privacy and Security: Jackson Hewitt prioritizes the privacy and security of customer information. They have robust measures in place to protect sensitive data and comply with data protection regulations. Encryption and security protocols further safeguard customer information.

Accessibility and Convenience: Jackson Hewitt understands the importance of accessibility and convenience. They have physical locations where customers can receive in-person assistance. Additionally, their online services and remote assistance options cater to those who prefer a more flexible approach. Their extended hours of operation and appointment scheduling options accommodate various schedules.

Refund and Satisfaction Guarantee: Jackson Hewitt has a refund policy and satisfaction guarantee in place. While there may be conditions and limitations, they strive to ensure customer satisfaction. Customer experiences with refunds and satisfaction claims are generally positive.

Overall Rating and Conclusion: Based on the above criteria, Jackson Hewitt receives a high overall rating. Their extensive range of services, expertise, accuracy, and commitment to customer satisfaction make them a top choice for tax preparation. Potential customers can confidently rely on their services and expect a seamless experience.

Overall, Jackson Hewitt is a reliable and reputable tax preparation company that offers a wide range of services to meet the diverse needs of their customers. With their expertise, accuracy, and commitment to customer satisfaction, they are a top choice for individuals and businesses seeking professional tax assistance.

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Jackson Hewitt contacts

Phone number

+1 (800) 234-1040

Website

www.jacksonhewitt.com

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