Jack In The Box
reviews and complaints

I stopped at your store honestly because it was late (3am) and you guys were the only ones open. Well I placed a 20.19 order and asks if it could please be made fresh. While placing the order the order taker Lisa constantly cut me off and seemed very irritated. I apologized because my children were indecisive about the wait. 75% of my order was cold(tacos, eggs which were gray as well, my box burger was sloppy, and fries were cold. I talked to the gm the following morning about her attitude and how unwelcome she made me feel and he said he would put my name in the book and he would replace my order. Well tonight 11/23 approximately 10 mins ago I go to pick up my order. The same Lisa was there and wholeheartedly refused to replace my order demanding I let her know what was wrong with my order. I explained that I talked to him for 15 or 20mins and didn't have the time to explain to her Lisa. She was adamant about me answering her as if the conversation with me and the gm wasn't credible. I was embarrassed in front of my child the way she was talking to me. I would like the money for that order replaced back onto my card so that I don't ever have to face that lady again.

I work at Jack in the Box in Benson and it is the worst managed fast food restaurant I have ever been to. She doesn't know what she is doing. She picks these employees that get away with everything. She cant schedule. She lets her children back there. She takes whatever she wants. She texts her Employees when there is a problem in a really rude manner. I see people on day to day bases who do not wear gloves. They hardly wash their hands. Shift leaders text in Font of customers. Everyone is told something Different. She doesn't order her stuff right therefore causing a problem for all employees. Something should be done.

Fraud!

Sat morning I stopped on the way to play golf and bought a breakfast sandwich and a milk. I discovered later that the cap on the milk had been opened, the aluminum "safety cap" was punchured and half the milk was gone!
Are you kidding me? Unbelieveable! What a scam!

They have lost this regular customer.

I am scared to loose my job. I have children to support. I have been working at j.I.b for 5yrs with no poor performance. I have put the needs for the restaurant above my kids. Example :working holidays, birthdays. Coming in early staying late etc. I am a hard worker and continue to be bothered with we will fire you. You are replaceable. I have done nothing to deserve being belittled or treated unfairly. Another tl ot a pay raise for working nights I got 0. I had issues with employees they told me how to handle it then git upset when I did. They are trying to get rid of me and it hurts

complaint: I work at jack box in citrus heights on antelope rd & sunrise I have a problem with manger sasha she never calls but texts when changing schedule once at 3am she called to tell me to come in an hour late instead of 9am 10am and another time to tell me not to come in but I did not receive text so by the time I was told I was already at work so unprofessional & the other day she told a co worker to tell me when I got to work that I am now not working today after all after I was already at work. If she knew ahead as she did why not call me ?she is very unprofessional and I believe owe's me 4 hrs of pay for days I showed up at work and wasn't told ahead of time, that's 2hrs for 2 days equal of 4 hrs.I is not business mannor or in good profession to text people the pr0pper thing to do is to pick up a phone and call and this way you both know the other has actually received your call or message. she is rude and doesn't know what she is doing she is very unprofessional at her job.

The new hot mess burger commercial with the girl raising her top to expose herself is offensive and shouldn't be shown in the middle of the day. They have crossed the line to inappropriate, especially for kids. Although, the girl doesn't show her breasts, the very implication is so blatant, it's offensive and shocking to me. If this commercial is going to run on broadcast TV, run it after 10pm or something. So disappointed in this company. They used to have funny commercials. Makes me sick.

I think your TV commercial where they are playing scrabble is very inappropriate and children do not need to see it! It is pretty bad you have to stoop to such a low level putting sex related messages in your commercials! I am offended and i am sure other people are also.

The drive thru “JACK IN THE BOX “employee was very unfriendly. I gave her the order and she did not respond. No acknowledgement by the jack in the box employee. My daughter gave her the order the second time. You’re “Jack in the Box” employee "YOLOVE" responded "You do not need to shout at me". This is the start of "JACK IN THE BOX" RUDE, LACK FRIENDLY OF CUSTOMER SERVICE, AND TOO BUSY AND DON'T BOTHER ME ATTITUDE". I drove to the pick-up window and "YOLOVE" employee attitude did not change. I gave her my debit card and as I reached for the "JACK IN THE BOX RECIEPT" she responded not to snatch it out her hand. At that time my daughter panicked got out of the car and left the site. Going to "JACK IN THE BOX DIVE THRU" is highly dangerous, not family friendly, and too busy for proper customer service. Recommend adjustment to your employee and staff regarding your company values and customer service.

I had went to jack in the box store number 0399 in arroyo grande, ca and has gone through the drive threw and has a horrible experience. I loved going there before since it was one block from, my, home, but after this i wont be goin back. The lady who was.working drive threw had forgotten my a few items i ordered, and while i was orderi.g told me, “were really husy right now so i cant take that many orders.” I was just truing to order food amd was told i couldnt.i personally would like a refund or something in reenbursment of my unsatisfying visit.

It has become the standard operating procedure for Jack in the Box Management in the Sacramento area to steal from their customers. Yes, it is theft when you intentionally serve products without items that are listed on the menu. Management has instructed the employees to only put a partial piece of cheese on the sandwiches. The Sourdough Jack is advertised to include 2 slices of swiss cheese and 3 pieces of bacon. What has been instructed is to only put 2 half pieces of bacon & only a 1/2 to 3/4 slice of cheese.

When asked about this, I am told that it is now required to do this as a food cost cutting measure. This is done with an attitude the customer doesn’t deserve what they pay for. I wonder if this is the same attitude from the franchise owner had when he stole millions of dollars in sales & employee taxes from California.

This started out, and still is, such a MINOR problem that could have SO easily been resolved, but instead has turned into a million hoops that I have had to jump through, and still have not gotten, a refund for flippin onion rings. It is very simple, I went through the drive-thru, made an order, and got everything except my onion rings. I realized it when I got home, and the nearest Jack in the Box is almost 10 miles away, I go every Saturday after a class I take across town. I figured, no big deal, I'll just call and ask for them to refund my card for my $2.19 plus tax. Should be no problem. But holy moly, it was. First I called the phone number to the store on my receipt... 4 times over the course of a few hours. No one ever picked up the phone, it would just ring and ring and ring. I really didn't want to complain on their website over something so trite, but I could not get ahold of anyone at the store so I did. I clearly stated that I was not upset and they were slightly busy when I went there so I understand, but I didn't receive my onion rings and when I tried calling the store numerous times with no answer, I went to the site, so I am requesting a refund. I included my last 4 digits of my credit card, my order number, receipt and store number. Should have been everything needed to get my $2 back. On Monday, I got a voicemail on my phone from a man that did not state his name but said he was the store manager and to call him back concerning my visit so we could talk about what happened. I was mildly annoyed because, I don't want to talk about what happened, because I clearly told you all what happened and what I want, just a $2 refund! I work 8-5 M-F so it is not very convenient for me to sneak in a phone call at work over $2. But whatever, the next day I called the store, and this time someone answered who told me they were the store manager. I told him I was returning yesterday's phone call, and he said that he had no idea who called me but it wasn't him, that there was a different manager coming in tomorrow and the next day, so to try back everyday until I reach the one who called. I explained my situation to him, hoping again that a simple refund of $2 would be no problem. He said that for a refund of any kind I have to go through corporate. I asked how do I do that, and he said 'hold on' for a minute, then came back and said that the store maybe could do it, but again I'd have to keep calling to find out what manager called me, then schedule a time from M-F 8-5 to physically go back to the store, and talk to them and then they could issue the refund. So let me get this straight, I have to take off of work to drive 10 miles to talk with you about not getting my onion rings, after calling everyday to find out who first called me, all for $2? Yeah, right. I emailed the website one last time explaining my frustration, said to forget the refund, close out my complaint, and that none of this was worth $2. Then today, I got another voicemail, this time from a woman who could not have sounded more annoyed and angry that she was calling me. Her words were, "We have repeatedly tried contacting you, and all we ever get is your voicemail, and the manager that I talked to said that he mailed you a coupon for free onion rings, so I don't know what you are still wanting but if we could actually talk to you this might get resolved". OMG really? I didn't want a coupon, I didn't want to call and talk to anyone, all I wanted was my TWO DOLLARS REFUNDED TO MY CARD. I have never found it so difficult to get what I am clearly stating what I want. Ridiculous. I will eat the $2 just to stop this nonsense.

I go to the Jack in the Box on Camp Wisdom and Orreio in Duncanville, Texas. store # 188. This store stands out because there are no other nationalities but Spanish working there. Really! No matter what time of day or night there is a person there who just speaks enough English to say HI.. ask for your order.. (number), take your money, mumble something like thank you? I am not some one who discriminates, I am a women that has Black and Native American decent.

I am always glad to see any one who lives here in the U.S. legally wants to work and support themselves or their family however, this is a big problem when Americans can not get work because stores like this one who only hire friends and family is making sure that you have to not just speak Spanish but you got to be Spanish to work at what so called an American based food chain in America. This is not right and Americans need to wake up and see whats really going on!

My daughter and I decided to order at the drive through today (Sun 9-25-11) at Jack in the Box. At 1st I thought the yelling at the other end of the drive through speaker was a technical issue... but when I was cut off before finished ordering, and rudely yelled at "I know!" when I asked for ranch with my mozerella cheese sticks instead of marinara sauce... (how she knew, I don't know). (The cheese sticks were for my daughter and I glanced at her after the yell- she looked as if she was being yelled at.) Anyway, I was cut-off, yelled at, and told to drive forward... and had not finished ordering. When I got to the window (the receipt says Selina) Selina was huffing and puffing and grabbed for my card & gave me my 2 bags and slams the drive through doors! I looked in them (I'm thinking she might be having a bad day, so I'm trying to smile & be polite).. I wait for her to come back and after the slamming I've lost my smile, but I'm nuetral in tone. She says, huffing, "What ELSE do you want?" I replied, "I asked for ranch with the chicken and the mozerella- instead of marinera." I handed her the 2 marinera and she grabbed them, threw them somewhere and handed me 2... then slammed the window again. That's when I realized I never got to order my daughters' smoothie (cuz I was cut off) and I didn't ask for the amount of ranch she likes... more than 2 for lg crispy chicken and lg mozerella sticks. I understand having a bad day... the drive thru had maybe 4 cars (mine was the 3rd) and the parking lot had mayyybe 3. I thought I was a nice customer, but I won't be back.

Jack, you're killing me... And not the way I want you to either, by over-indulging in your super unhealthy and greasy food. Today is already crap because its the 10th anniversary of 9/11/01, a sad day indeed. So I go to try and get my favorite snack: bacon cheddar potatoes with sour cream. The first J in the B had NO SOUR CREAM, which I've ran into before today... So I opted to go to another Jack that was on my way home. This one forgot to pit bacon on the potatoes, so I just had a big glob of cheese with no bacon on them... The worst part being that I didnt realize until I got home, and dont see the point in trecking back for bacon bits. You also have an employee at your J in the B in Lake Stevens, Wa who always hits on customers, steels from the register, and does drug deals out of the drive thru. He says stuff you can be sued for, so you should really pay more attention to your restaurants.
Thanks,

Jacked on 9/11/11   

Last night my husband, my daughter and I went to Jack in the Box for dinner.We don't eat fast food a lot but on occasion we like to and we usually go to Jack in the Box when we do.We ordered an All-American Burger combo with medium curly fries, a Sourdough Jack combo with onion rings and a chicken strips kids meal with apple bites and milk.The cashier "Nichole" was very polite and got the order right.
Well we receive our order and it's completely wrong!They gave us a chicken strip combo meal with regular fries, an ultimate bacon cheeseburger combo meal with those jalapeno things and a grilled cheese kids meal with fries.I approached the employee that took our order and politely said our order is wrong.She said "Oh yeah it is!I remember what you ordered" and said she would fix it.As she walked away, the manager "Jane" walked up and was like "Just eat it please!We have so many cars in the drive-thru" and then told Nichole not to fix it and to mop the lobby floor.
I told Jane that my order is wrong and you need to fix it or I want my money back.Nichole told Jane she would fix it and Jane continued to be a ### and once again told her to mop the floor.Jane then walked away and I yelled "Hey!Fix my order now!"Jane ignores me and walks to the back of the store.Nichole stops mopping the lobby floor and comes up to me and apologizes and says she'll fix my order while Jane is in back.I asked her if she could please refund my money and she told me that she couldn't without speaking to Jane.I didn't want Jane to come back so I agreed to let her fix my order.
She fixed it and everything was fresh and tasted really good!
I gave Nichole $5.00 and told her she's better than Jack in the Box and she said that she only has to work here three more months and she'll be done with college and already has another job lined up after she graduates.
I can't believe they let people like Jane work at these places, let alone let them be managers!
I contacted corporate and hopefully they will get back to me.I also called the store this morning and spoke to the owner and he wasn't happy with Jane.Hopefully he has some sense and fires her ###!