J.Jill / Jill Acquisition
reviews and complaints

J.Jill's been around for a while now, and I gotta say, I'm not too impressed with their stuff. I've bought a few things from them over the years, but everything I've gotten since 2000 has been a total bust. The clothes fall apart way too fast, especially anything that's knit. I mean, come on, I'm not exactly washing my clothes with rocks and sandpaper here. And don't even get me started on their prices. They're way too high for what you get, and their shipping and handling fees are just ridiculous.

But the worst part? Their return policy. You can only return something if it's "unworn, unwashed, and still has the tags attached." Like, how am I supposed to know if I like something if I can't even wear it or wash it? And forget about returning anything that falls apart after a few washes. They won't take it back.

I remember back in the 90s, J.Jill had some really nice stuff. Beautiful embroidered blouses, soft velvet pieces, and cute homegoods. But now? It's like they're stuck in a rut. They've got like sixty cardigans that all look the same, ugly prints, and t-shirts that just disintegrate after a few wears.

I don't know how they're still in business, to be honest. Maybe they're just relying on their name recognition or something. But if they don't step up their game soon, I don't think they're gonna be around much longer.

J Jill has been going down hill overall. Their clothing quality is has been consistently on a decline. Their buyers keep missing the mark. Their stores don't stock what they used to stock: size and variety-wise. It's a real shame because I used to love shopping at J.Jill.

Shipping is also a real issue. I recently ordered 4 items and had to pay $17 for shipping. And to top it off, it took 7-10 days for my items to arrive. What a joke!

The "New Talent" in stores don't know me, they've taken away many of the sales staff that knew me, and that were close to my age, replacing with younger people that don't even want to wear J Jill clothing. It's frustrating to have to explain my needs and wants to someone who doesn't even understand the brand.

Their new website is also a disaster. It's slow to respond and doesn't allow for multiple promo codes at checkout. They used to allow for it, but now it's a take away. I would love to speak with whomever authorized this horrible experience to launch.

Overall, it's a real shame to see J.Jill go downhill like this. Maybe they should have asked some of their customers about their needs before making all of these changes. I used to be a loyal customer, but now I'm saying bye bye to J.Jill.

on 8/24/2022 i purchased a shirt from JJILL. On 8/29/2022 my daughter was diagnosed with Leukemia. I went to the West County Missouri store 4 days after the 90 day return policy to return the shirt but the manager was not helpful and somewhat disrespectful. They gave me no options not even store credit. I feel there was no compassion or understanding of what my family is going through.

The associate at the Paramus Park New Jersey J.Jill store was very rude to me. She judged me immediately and followed me around store until I left. I felt helpless to compliant to anyone and was intimidated by her. In general, I feel that women at the Paramus Park Store in New Jersey, tend to make you feel like you are intruding by entering the store, that is always been my experience. Every time I would pick up an item she would take it off my hands and her whole agenda was to nudge me out of the store. I had been cleaning earlier and was wearing my weekend sweat pants with some sandals, either she didn't think I had money or she was prejudice as I am an indian female. Its amazing that all your clothes are made in India and yet you sale associate is prejudice against indians.

I took out a loan to pay off my credit card. Apparently the check was not received. I called and spoke to a representative who basically said the check has been received but not processed. during this time I was charged late fees, etc... Long story short, they have me "under investigation" when my bank has proof the check has been paid. I have not received a phone call or anything confirming that it has been paid. This is complete disregard and incompetency. If you know I am stressed wondering where this check has gone, and you know you have found it, why would you not contact me? You have lost me as a customer, and I'm sure many others too.

My name is Joanne Marsh. My j.jill account number is [protected].

I started to put my bills on line 2 or 3 months ago. My last two payments paid to you were paid on line and were received by you before their due dates.

On 10/19/2021, I received my j.jill bill due on 11/3/2021. It showed a balance due of $121.08. I called j.jill immediately. I was told the amount due that day was $62.74 and that the amount due 10/3/2021 was not received until 10/11/2021. My bank statement showed that the payment in the amount of
$58.34 was posted (paid) on 10/4/2021 when it was suppose to be posted on the due date of 10/3/2021.

I went to my bank, ES&L and talked to them about what was going on.
I was told that for an amount due to a store, like yours, they actually mailed a check for payment and it takes 10 days to get there!
I was never given this information, in addition to, I did not have a problem with you receiving the past two payments that were paid on time and on line.

I asked to talk to a supervisor and I spoke with a Jerrica. She said that they would not credit me for the late fee or interest charge since payment of $58.34 was not received until 10/11/2021.
I tried to explain the above circumstances and she told me it does not matter. They would not remove the charges.
She said that they do this as a courtesy every 18 months, depending on the circumstances. She said that they already issued a late fee and interest credit back in April. I explained that we moved states...from Dayton, Ohio, to Rochester, New York in April, 2021.
We had our mail forwarded in ample time but did not receive your statement until after the due date. We paid it immediately.

I think that it is unfair not to make an exception in light of the fact that we moved in April and now I started to pay my bills on line, and I was never informed that the bank actually has to mail you a check, especially since my bank statement showed that the payment was posted on 10/4/2021, that you refuse to credit my account the $29 late fee and $2 interest charge!

In order to stop the interest from accruing on the amount not due until 11/3/2021, I paid $63.39 over the telephone by debit card on 10/20/2021.
The only amount that I should have had to pay by 11/03/2021, was $31.74.

I fully expect that you will credit my account for $31; the $29 late fee and $2 interest fee, which will be reflected on my next statement.
If this amount is not credited to my account, I will be cancelling my j.jill credit account.

The supervisor that I spoke with, Jerrica, was not very cordial and for a customer representative, and was actually rude at times.
The next person I spoke with, Jannette was very kind and helpful.

I have been a j.jill shopper for many years and I would appreciate your immediate attention to this matter.

If you have any questions or you require additional in formation, please feel free to call me at [protected]

Thank you, Joanne Marsh

I have a customer at Jjill for many years. However, the quality of the fabric being used has declined in the past couple of years, while the costs have increased. I find that I can only wear pants once and they bag out in the knees and/or the seams pucker. The fabric used in jeans is not even close to denim quality - very thin. In addition, the styles have become frumpy and way too boxy looking.

Dear JJill,

I am a loyal fan of yours who buys every time I travel to the USA twice a year and have introduced my mother to you, who lives in the USA.

I often want to browse your items so my mom can ship them to me or suggest items for her to wear. Your website blocks me from viewing anything as I live in England.

Surely you could allow international customers to view your page as most people these days travel or have family in the US that could facilitate the order and for pure fact that I could recommend items to friends and family.

With kind regards,
Vanessa

I live in the United Kingdom...the UK is a member of the EUROPEAN UNION and NOT OF THE EUROPEAN ECONOMIC AREA. It will be in the EUROPEAN UNION until at least March 2019. I am a long term and loyal customer of yours yet thanks to your inability to understand I am now blocked from even looking at your website. This is disgusting...Brexit is not a done deal and I can order from all other US companies provided I have a credit card and pay shipping and customs. I have posted this on your Facebook page and would suggest that you check the information above by reading a newspaper.
Your comments please

[protected]@gmail.com

I will be visiting the US at some stage later this year and unless I get a reply from you will boycot your stores and spend my money with Eileen Fisher, J Crew etc

I ordered a sweater and needed to exchange it for a different size. Had to pay to send it back for the exchange. I totally agree with charging to return and not keep an item but with the way clothes are made today fit is a guessing game.
There was no consession what so ever with customer service. If I didn't like the sweater so much I would have sent it back with no exchange.
That's the last time I will order from this company.
Poor policy and bad customer service!

I think this company is just in need of good employees. The ones they have are very rude and not taught to talk to customers.
I thought they were there to help me with my problem, but what I encountered had made me think that I must stop dealing with them.
I really adore their clothes, but when I got a dress that was smaller, I called their customer service to find out what I should do next. They talked to me like a was a garbage, was arrogant and obnoxious to me. FOR NO REASON. I asked what happened, who told them they can talk to me this way?
I was answered: if you don't like something, you can always leave a complaint.
And hung up on me. Maybe this woman was in a bad mood, but why would I care? I felt the same and I called them without any purpose to feel much worse.
Needless to say, I was nice when asking my questions, you can check the records (October 17th, approx. 5:20 pm).
As I said, I wasn't helped and my problem hasn't resolved yet.
Shame on you for hiring unprofessional employees.

I had made a purchase in May for $35 that I either never received or lost the bill. I was charged $31 as a late fee which I called to request a reduction/waive due to my long standing account and timely payments as well as very high credit rating. I was told no. I closed the account and paid for the purchase but not the charges. The charges continued to be billed, I called looking for a "truce" but was now told the charges could have been waived before but not now that the account was closed. In frustration I paid the the $31 charges due Aug3, 2017 on July 21, 2017. Now it is Aug 21 and I have a new charge of $2 I am being told it is a finance charge, but there was no purchase. The customer service people all sweetly say they understand my frustration but then speak double talk of charges. They said I could give them bank info to pay this. No thankyou. I will not give you access to my accounts. GOOD RIDDANCE JJILL...YOUR BANKING COMPANY JUST LOST YOU A GOOD CUSTOMER. COMENITY BANK SHOULD BE FINED FOR POOR BANKING PRACTICES.

On July 31, I bought a dress online from J Jill, although I rarely wear dresses. It was for a special occasion, the memorial service for my mom who recently passed away. They stated "shipping and handling" would take 3-5 days, and I paid an extra $12 for "2-day shipping" in order to get it on time. Today is August 7, SEVEN days after I ordered, and when I contact them for an explanation, customer service briefly apologizes and says "it should ship soon." They also say that "2-day shipping" means 2-5 days. No guarantee that I will receive it by Aug. 9.

THEN I thought I'd go to Plan B and see if they had a nearby store where I could buy the dress. Their website claimed they had a store at a mall near me, so I went over there only to find the J Jill under construction -- due to open sometime in Fall 2017!

Meanwhile, my computer is plastered with their ads, including numerous ads for the very dress I bought from them! Cannot believe it! This company is bogus. I won't (try to) buy from again, and console myself with the thought that the dress was probably not something I wanted anyway.

I mailed in my payment 5 days before it was due. I have done that in the past with no problem. My bill was for $27.00 and J.Jill billed me a late charge of $29.00 the following month. When I spoke with customer relations they denied they had received it on time. I have been a customer of J. Jill for over 15 years and have never had a late payment with them or any other business.
I was not satisfied with customer service so I told them I was going to close my account. They said go ahead... So, I did. I find their attitude amazing since retail stores are dying across America. You think they would want to keep their customers happy.

Since purchasing a dress from J.Jill in 2016, this company has pestered me continually with nuisance emails on a daily basis.

I live in London United Kingdom, not the USA. The Tax charges for the item of clothing was most off putting and the clothing itself - not worth the hassle.

But it is impossible to unsubscribe from these spam nuisance emails.

I am finding this very annoying.

Because I am with gmail I cannot block the sender.

Of course I have tried clicking on the so called unsubscribe link - which does not work and I have tried to contact J.Jill customer services on a number of occasions to ask them to remove my email address from their database.

This is simply refuse to do.

I am therefore making a complaint regarding their poor customer service and I would not recommend this company to anybody in the future.

Yours sincerely

Jacqueline Cole

Placed an order in early december. Returned item... Mailed on december 14, using the return label provided. Item didn't reach their facility until nearly 3 weeks later and return processed after a month that it was sent back. The shipping fee is not credited back as it appears you, the customer is charged with shipping the return. Also the amount credited back was not correct.
Avoid ordering from this store! There are plenty of other good and decent merchants with better products that handle returns more efficiently. Buyers: definitely beware.

I pay my wife's J Jill bill. I have had dealings with their payment company on several occasions. Comenity Bank is rude, not up to date. Let me explain, I pay the bill when my reminder tells me it is due. They use two factor authentication which is a good thing; however, the text message takes hours to receive. It should be immediate, this is Nov 14, 2016.
Comenity Bank does not allow you to automatically pay your account balance by bank draft or credit card. Even my $40 at month local water utility can do this.
And don't even think about calling this bank's customer service (or disservice). They are rude, short, not at all friendly. Naturally this reflects on J Jill since they are their agent.

J Jill has added a ridiculous $19.95 shipping and handling fee. It has been so long since I have been charged S&H by ANY medium to large size company that I literally did not notice it until I saw my bill. They add an extra $8 to $15 for expedited shipping, yet although my order wasn't received in time they refused to credit any of the shipping. J Jill - get real - get rid of the S&H charges.

J Jill has also changed their refund policy without notifying customers - so if you have shopped with J JIll for over 15 years (approx) as I have - you will have a big shock if you try to return something after 90 days. Additionally, they will not accept quality issue returns. I washed a pair of pants on gentle cycle (label said machine wash, I happen to use gentle), and the hem came out. I returned them for an exchange and they sent mine back to me with a rude letter saying I could not return worn items.

Finally, they keep changing the fabric of the Wearever line - so it's not the same from year to year, and the quality just keeps declining. The pants now weigh a ton, so packing them for travel is a nightmare. And they have a big seam which protrudes right at your tummy. Even reducing the size of the seam would make a big difference. The pants actually look better than the last couple of years model other than the seam - until you wash a few times and they get "shiny".

I am a frequent online shopper and like most, don't care to pay for shipping. While some retailers do charge for shipping when the total spent falls under a certain amt., the best ones simply offer free shipping, period. Well, then there's J.Jill...which has an interesting and punitive concept regarding shipping charges... I've discovered that the more you spend at J.Jill the more you are charged for shipping. I called them to express my opinion but was told by a supervisor that nothing could be done except to bring my concerns to the marketing department. So, I promptly emptied my cart of over $250 worth of merchandise and asked to be removed from their mailing list. They need to realize that consumers have choices and there are much better options out there. When shopping online I'll stick w/Bloomingdale's, RL, LLBean, Eddie Bauer and Nordstroms from now on. Each one of these merchants really understands customer service. I'm sorry to say J.Jill just isn't worth it.

Clothes they sell are overpriced. Everything I've purchased from them has fallen apart rapidly. Their prices are obscene, their shipping fees are extremely high, and their return policy is pretty much nonexistent! Yes, you actually can return the items if you don't like them, but the items must be unworn and unwashed. Otherwise they will not accept anything back. This company used to have great quality clothes in the past, but things changed and just take a look at their clothing now. Clothes they sell are extremely ugly and disgusting. Don't waste your money and time dealing with J.Jill.