Complaint Rating:

Company information:
Ivory White
6205 Lookout Rd
Boulder, Colorado
United States
Phone: 1-303-997-1338
www.ivorywhite.com

I signed up for the free trial with Ivory White. They sent me the trial product and a box of the complete product. I emailed a cancellation request to them and stated that I was returning their product and did not want my account charged for that or any future shipments. I got an automated reply that I'd hear back from them in 1 day. I didn't hear anything a day later, so I sent another email to them requesting no charges to my account and to cancel, even forwarded a copy of the first email I sent.
Then 3-4 days later, I finally got a confirmation that my account was cancelled and I would not be billed for the shipment. The product was returned in time, and I later called to verify they received my return. The representative answered and they received it at the warehouse, but without an RMA number, my refund could not be processed. The confirmation email they sent did not state anything about an RMA number and I couldnt find it on their website. I argued with her, and even talked with the supervisor. They kept saying their was nothing that could be done about me getting my money back.