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Ivory White / Bella Brite Complaints - Shipping Fraud

Review all Ivory White / Bella Brite complaints

Ivory White / Bella Brite

Posted: 2008-06-17 by Troy P [send email]
Shipping Fraud
Complaint Rating:  100 % with 2 votes
Company information:
Ivory White / Bella Brite
Colorado
United States
Phone: 1-800-964-4593
ivorywhite.com

This company needs reported to the FBI, for fraud and Scamming people. I just did some research on them and they have over 300 complaints to the Better Business Bureau.

The story is the company sends out the product (a trial teeth whitening and full kit) if you don't like it you send back the full kit. If you send back the product in an envelop rather than a box they say the package was crushed and charge you anywhere from 19.60 to 28.50. I contacted USPS and they said that this company has over 100 claims on them...so why haven't they done anything about it, not sure. I think this company needs to be seriously investigated. I know the package I sent wasn't damaged it was in a secure hard box. Yet they can not supply me with photo evidence.
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Comments

51 days ago by John Uhl [send email]
I have encountered the same issue today. I have spoken to Terri who is the call center manager and she will not take care of the issue. She tells me Bryan is the manager but she would not give me his information. I was charged $19.60 for a box I sent back with no proof from the company. Will persue further.
29 days ago by Ella [send email]
Is absolutely right. I had the same experience with this company. we should do something about this company, they don't care about complains, looks like. they just make probably $19.60 from each customer and that's the way they survive. i'm going to find out how we can get this company down. I was thinking to call televisions so, maybe they can let people know what kind of company is this bellabrite.
28 days ago by Julie Trine [send email]
This company is a major credit card scam to rip you off, for after you give them your credit card number to pay the S/H for a free box, and once they have your credit card number, they will take your money and you will not know it til after they already took it out which is a lot more then a small price for S/H.
22 days ago by Jamie [send email]
I have been getting these "free" samples from Bellabrite too and after getting 5 boxes in less than 2 monthes, I decided to check this company out online. AS of yet, I havnt been charged any money and I read in someones post on another sight, if you dont call and cancel your "free" membership then they will charge $70. THANK GOD I found this cause i called their office right away and told them i did not want any more samples. I also asked if i had to send them back and they said no because i had canceled. So I hope i dont have any future issues with this company. On top of that, I called my bank and informed them about this and that i would be looking out for a charge from BellaBrite. She said that the bank couldnt prevent a charge, but if I got one, id have to file a dispute... well, i cross my fingers

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