Complaint Rating:

Company information:
Ivory Brite andMax White Teeth
Bubank, California
United States
Phone: 1 888 279 0604 and 1 866 922 5522
ivorybrite.com

I didn't actually come across them at their site www.ivorybrite.com but it was part of a game I was playing at facebook. I signed up for a trial which cost $4.99. That seemed innocent enough. A few days later my checking account was dinged $88.97. I was really upset. At the same time I had signed up for another whitener, because the trick they said was the two of them were supposed to work miraculously together. This trial was $3, 99. The first ding from them was $78.93. So, between them I was looking at a huge bite (no pun intended) out of my social security (just under $900). Picture this I'm crying on the phone and the gentleman (that is stretching things) is telling me that they can offer it to me for less and I'm saying I can't afford it I want to cancel. The man on the other end is trying everything to try and keep me on as a viable customer and I'm telling him I'm about to have my electricity shut off and all I want is to cancel. He could barely understand me and I could barely understand him, although the word "cancel' should have been part of his training vocabulary one would think. I called back again when it was obvious my calls were not working. It's interesting to note that the charges to my account came under the names; "Ivory Brites" $88.97, "Axis Wellness $9.99, "My Whitening" $83.92, "Max White Teeth" $78.93, "Ivory Brites" again $88.97, and the original charges "Teeth Whitening" $4.99, and "Ivory Brites" $3.99. From my various phone calls it seems to me that these are all the same company under differing names. I think I have finally canceled. Days will tell. Because I have had the post office sending my packages back I now realize I have no recourse for getting my money back, at least by their rules. The whole thing has been a nightmare. I don't know how I will catch up financially. Thank god I have a reciliant spirit.