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1.7 28 Reviews

ItsHD.com Complaints Summary

5 Resolved
23 Unresolved
Our verdict: With ItsHD.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ItsHD.com reviews & complaints 28

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Newest ItsHD.com reviews & complaints

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M
7:03 am EST

ItsHD.com charging my credit card for service I cancelled

I cancelled a free trial from hulu on 12/29/19. I have copied and pasted the confirming email to show cancellation. Itshd is charging my credit card on -1/05/20 $39.95 for a subscription. Refund my money immediately... Is this a scam?
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We're sorry to see you go
Hi mary j wortman,
We're confirming that your hulu subscription has been canceled.

You can always reactivate your hulu subscription at any time. There's still so much to watch, and we're always adding more. Hope to see you back soon.

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W
4:09 am EST

ItsHD.com itshd free trial

The company known as ItsHD has taken $49.02 dollars out of my account on Wednesday the 6th of feburary and I would like my money back and for this to be cancelled so it does not keep continuing. I did not sign up for this and I can not afford for the to be coming out of my account monthly. Please can I have a refund of my money and for this to be put a stop to immidiately.

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S
1:43 am EST

ItsHD.com deducted 3029 rs from my account

Itshd deducted RS 3029.63 from my account. It happened on 10th November 2018. It was done without my knowledge. I want my money back. I am sabyasachi Debnath. I didn't share my bank details with itshd. I want to Lodge a complaining against itshd and get my money back. Please go through it and let me know if you need any further information. If I would wish to buy something from them then there should be a payment procedure.

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shyam bhanderi
, US
Oct 01, 2019 10:16 pm EDT

Itshd deducted $61.04 AUD from my account. It happened on 27th September 2019. It was done without my knowledge. I want my money back. I am Shyam Bhanderi. I didn't share my bank details with itshd. I want to Lodge a complaining against itshd and get my money back. Please go through it and let me know if you need any further information. If I would wish to buy something from them then there should be a payment procedure.

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Is ItsHD.com legit?

Our verdict: ItsHD.com's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate ItsHD.com's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

ItsHD.com earns 62% level of Trustworthiness

Good Credibility Notice: ItsHD.com rated around 62% by Complaints Board. Generally safe, but exercise caution in information sharing.

ItsHD.com has claimed the domain name for itshd.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Itshd.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Itshd.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Itshd.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • The website belonging to ItsHD.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We found that the technical contact email address for ItsHD.com is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
  • We conducted a search on social media and found several negative reviews related to ItsHD.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  • The use of a free email address for contact on itshd.com may be a red flag indicating potentially unreliable or fraudulent activity.
ComplaintsBoard
S
8:50 am EDT

ItsHD.com having cancelled my account last year

I sent an email to your company and was informed by an email that the account was cancelled and i shouldn't have any payments taken out but i have just spoken to someone on the phone and she told me that email was not found and called me a liar and can only refund me for the last 6 month, she's then hung the phone up. i have now spoken to my bank and they are refunding me the money from the 2nd july 2017.

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D
1:37 am EDT

ItsHD.com unauthorized credit card charges

As far as I no I have not signed up to your website, there is no need for me to join as I do not watch tv!
I have had multipule amounts of money been taken from my acct! Lots of $47.56.
I would like a refund of all money that has been taken out of my account. I did not sign up to your website itshd.com so I have no idea how you have gotten my bank acct details! I dont even have any emails in my inbox from itshd.com saying im a member. Please remove all of my deatails
I cannot give you any more info as I have not passed any of my details to your website
happy.[protected]@gmail.com

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S
4:39 pm EDT

ItsHD.com I did not finish creating this account

I am being wrongfully charged for an account I never signed into nor did I complete signing up for this. I need my money back. You guys took $47 Out of my account altogether and I was never even notified. I am serious and I demand my money back for an account that I didn't finish signing up for. It is sickening to know that you guys would rip off people without feeling any remorse. This is pathetic! No refunds? I demand my money back ASAP!

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8:25 am EST

ItsHD.com fraud and scam - company takes money from your account even after you cancel

I stupidly subscribed to this site last year, and then actually canceled the same day when I realized that the movie content on the site is terrible. I got an email confirmation saying the account was canceled but just noticed on my bank account that they have been charging me for the last 13 months! This site is such a scam! I called the company and they refused to refund my money and said that I had to dispute the charges with the bank. WTF! They are crooks. They hung up on my while on the phone because the conversation got heated when I told them that that was unacceptable. [protected]@##$#%#@!

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Demi Gillespie
, US
Aug 12, 2018 1:40 am EDT

as far as i no i have NOT signed up to your website, there is no need for me to join as i DO NOT watch TV!
i have had multipule amounts of money been taken from my acct! lots of $47.56.
i would like a refund of all money that has been taken out of my account. I did NOT sign up to your website ItsHD.com so i have no idea how you have gotten my bank acct details! i dont even have any emails in my inbox from itshd.com saying im a member. please remove all of my deatails
i cannot give you any more info as i have NOT passed any of my details to your website

ComplaintsBoard
N
3:36 pm EDT

ItsHD.com it's been longer than 10 business days where's my money?

I've emailed twice about wrongfully taking money from me when I never signed up for you guys and its been way longer then 10 business days! I want my money back asap that was promised in the email or I'm suing the company! You guys are wrong for taking my money from me and then promising me the money will be back in my account in 10 business days! Here's my proof of email from you guys on October 5th!

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R
10:22 pm EDT

ItsHD.com authorised credit card charges

I had opened on account in itsHD.com on 24th july 2017 and subscribed for a movie viewership. Due to various reasons couldn't watch anything at all, hence I decided to unsubscribe and closed my account on 31st July 2017. This was an unused membership and facility but I was charged unfairly on 31st July 2017 with the amount of rs. 2245.31. I kindly request you to refund the amount which was deducted for unused subscription...I even have a proof to show you my unused account in a screen shot..kindly do the necessary refund before I take it up to higher media platform and a complaint to the credit cardholder dispute division..pls look into this issue as soon as possible as this is a very well known company and I would not like to make a serious issue out of it..pls handle the issue immediately..
Thank you

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Demi Gillespie
, US
Aug 12, 2018 1:39 am EDT

as far as i no i have NOT signed up to your website, there is no need for me to join as i DO NOT watch TV!
i have had multipule amounts of money been taken from my acct! lots of $47.56.
i would like a refund of all money that has been taken out of my account. I did NOT sign up to your website ItsHD.com so i have no idea how you have gotten my bank acct details! i dont even have any emails in my inbox from itshd.com saying im a member. please remove all of my deatails
i cannot give you any more info as i have NOT passed any of my details to your website

ComplaintsBoard
A
10:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ItsHD.com rip off scam

Hello I dont even remember creating my account here!
And I am charged with 2305/- indian rupees! I need everything deleted! Or else I will have to take this seriously!
I was charged with this amount on August 5th 2:30 a.m.
How can you charge someone with money when they haven't used it even once!
I need my money credited back or else I will contact police commissioner board for this!
Give me my money back! How dare you rip money off from people like this!
I need my money back!

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K
4:44 am EDT

ItsHD.com sign up

I want to cancel this free trial immediately. If any cam barges do go out of my bank I shall be taking further action. After signing up I saw all the terrible reviews regarding taking money from accounts when it is meant to be free. I can not afford any charges to leave my bank. Also the film I was looking for wasn't even on the site. So that's classed as false advertising.
I want this matter resolving immediately
Thank you.

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M
8:10 am EDT

ItsHD.com my money

I never signed up for this company and yet they took 40 dollars off my account twice! I do not have money just to be giving away to scam artists, that don't want to work because I work hard for my money ! Also I tried to speak to a representative and the lady hung up on me so I called back 6 or 7 times and she kept hanging up on me she also said that they do not give refunds I need my money back

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P
3:17 pm EDT

ItsHD.com I want my money back!

I signed up on your movie website cause they advertised a movie i was trying to watch. Once i registered i realized that your company didnt even have the movie that they were advertising for. I Immediately cancelled, and now your company took money out of my bank account, and i didnt authorize anything. If it is not refunded i will be pressing fraud charges against your scam of a business! [protected]@gmail.com
Contact me by that email

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A
8:17 am EDT

ItsHD.com pam email

I have received a total of 131 spam emails from itshd.com. Here are just some of the subjects:

- White House Commits "Financial Crime" (New Footage)
- 14 Day Trial of Vydox Plus - Where do we send your Trial Bottle?
- Never Pay For Covered Home Repairs Again. First Month FREE. Limited Time
- FHA Rates take a turn! Refinance today.
- Never Pay For Covered Home Repairs Again. First Month FREE. Limited Time. (Yes, they sent this one twice. The second one is in a foreign language.)

I had no idea I was getting all these messages because I use a masked email program (Blur), which was catching them all. As soon as I can get their header info from Blur, I'm filing a complaint with the FTC. These losers must be stopped. OK, I know that's a pipe dream, but I'll try, anyway.

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C
1:10 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ItsHD.com scam

I signed up for a 1day trial for $1. Came to find $45.85 withdrawn from my bank account! And i can't cancel!

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D
Demi Gillespie
, US
Aug 12, 2018 1:41 am EDT

as far as i no i have NOT signed up to your website, there is no need for me to join as i DO NOT watch TV!
i have had multipule amounts of money been taken from my acct! lots of $47.56.
i would like a refund of all money that has been taken out of my account. I did NOT sign up to your website ItsHD.com so i have no idea how you have gotten my bank acct details! i dont even have any emails in my inbox from itshd.com saying im a member. please remove all of my deatails
i cannot give you any more info as i have NOT passed any of my details to your website

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Susan Labelle
, US
Apr 12, 2016 12:09 pm EDT

Really, really ticked off about this crap, lead you on with 'no your card won't be charged' and then turn around and charge it.

Complete and utter scam, they ought to be ashamed of themselves and I hope they rot in hell

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Johan Steyn 69
, ZA
Jun 10, 2014 6:52 am EDT

I'm from RSA and they scammed me too! I realised a while back that and average amount of R375 went of my account from last year September. Once I investigated this at my bank they said I purchase DVD Rentals. So then I remember that once I tried to use my Cheque card for such an transaction. But I also remembered that the transaction bombed out halfway through and I didn't ever completed that transaction or received good or gave them permission to take a monthly amount. Is a disgrace that a business can get away with ### like this.

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Fitzi
, FI
Jun 08, 2013 4:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I created my account two days ago. Everything supposed to be free, but after creating the account, they charged 1€ fron my bank account. There is no support section at movie25.com and it was difficult to find a site where I can cancel my account. Now I found it from itshd.com. They will charge another 1€ when cancelling the account. Actually, I dont even trust they cancel it and now I have to renew my credit cart because I dont trust this site. ITS TOTAL SCAM!

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spaesani
Montreal, CA
Dec 24, 2012 12:03 am EST

It's a scam in many ways.
movie25.com advertises movies that the free trial offered at movie25.com, but fulfiiled at itshd.com, does not provide.
I canceled the same day due to the misleading movie selections advertised at movie25.com and poor playback quality.
They got me for a buck.
I filed an anti fraud report with the local authorities and am talking to my credit card co
to make sure no fraudulent charges are accepted.

ComplaintsBoard
R
1:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ItsHD.com fake

I did a horrible mistake!
today, i signed up on this site called itshd.com. they promised that i can watch the movie i wanted. but then after signing up, i looked on the movies and it's all rubbish. everything is so fake, old and i don't think those movies exist. luckily i don't have money on my account yet but i am worried that once i get my wage next month they might take away half of my salary. i am so stupid that i signed to this website even though i slightly know that it's a scam and i was confident to gave my details coz i withdraw all my money and nothing left in my account. i was too desperate to watch the movie, think like a man. then now i decided to cancel my account but then theres no options to cancel it and i dunno wat to do... i have a photo that shows theres no cancellation. anyway im still kinda lucky that they didnt charge me yet but please help me to cancel my details frm that stupid website so that in future i wouldnt lose my money... thanks

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Per Schelde
, US
Jul 16, 2017 5:22 pm EDT

Well, this is a scam of the first order. I saw that YouTube said they have a movie I wanted to see. So I clicked to see the Full Movie and was sent to the itsHD website where I was asked to sign up for a free membership with a credit car number and address, etc. We won't take any money form your account, blah, blah, blah. I sign up to find that there is no place to Login. I called their number, the lady--with a mock British accent--said something about a survey and revealed that they don't have the movie! I asked her to please cancel my account and then I went on my bank site to see what was happening. They had taken 95 cents. Not the end of the world. I called my bank and cancelled the card. Shame on YouTube for hosting such shams. Shame on itsHD which obviously is an empty site meant to milk money from dupes like me.

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D M C
LONDON, GB
Feb 02, 2014 1:54 am EST

IF YOU HAVE SIGNED UP - CANCEL - PHONE THE NUMBER AND CANCEL THEN CONTACT YOUR CREDIT CARD COMPANY AND CANCEL YOUR CARD

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Carltonisacrook
London, GB
Nov 11, 2012 12:34 pm EST

During the free trial period, you will receive the benefits of the premium membership Service at no charge. Membership may be cancelled or modified at any time prior to the end of your free trial period by calling toll-free at [protected] for the U.S.A. and Canada or [protected] for international members, seven (7) days per week from 7:00AM to 9:00PM, Eastern Standard Time. Alternatively, you can go to https://www.itshd.com/support/ and cancel your membership online.

ComplaintsBoard
M
5:14 am EDT

ItsHD.com I somehow automatically became a member

I did not sign up for itshd - but I too fell for its claims for a free trial ($2.95 per month after) and got doooped by one called reelhd when my show was not available - later I went through my browser history and noticed three other sites I did not sign up for: pushplay, cineplay, itshd, but I somehow automatically became a member - I read the terms and conditions and it said nothing about these sites. When I typed my username in to these other sites viola - I wasn't even aware I was a member! Exact same spout about free trials and there contact numbers were all 1-2 digits different. Make sure your not charged for each site! I called the company within 2 days of signing up - they sent me a notice to refund $0.95? Wtf? Scam scam scam you can get free shows and movies off utorrent.

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Nick Support
Montreal, CA
Jul 23, 2012 1:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,

I am a customer support manager at cinamuse and you love to help you with your problem. I will gladly help you and cancel your subscription. Please contact me at nick@myglobalsupport.com and I will be sure to help you in any way I can. If you can kindly provide me with your email or a reference number so i can look up your account it would be appreciated.

Simple email me at the email above and I'll help you as soon as I receive it. We take pride in customer satisfaction so please contact us at your earliest convenience.

Best,
Nick D

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7:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ItsHD.com monthly charge error

I searched for a movie on dec 25th. Was given free trial and unwittingly aggreed to £@$.99 / month every month until realising to day and cancelling. Total 7 months at £24.99 taken from my account £174.93 - not a single movie watched, as even on xmas day it was a scam and could not be found / downloaded/ live streamed. I want to claim my money back please and need to know how to do it?

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Triona
, IE
Jul 09, 2013 10:24 am EDT

Does anyone have an email address for this bunch of chancers. Money missing from our credit card and its them. Need to write a very strongly worded email. Thanks

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W
12:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ItsHD.com keep billing me for no reason they are fake

I keep getting billed every month and I never agreed to any charges at all! I cant subscribe and i'm not sure what the product is, I think it is a movie store online can you help me cancel the account please, i've been trying for nearly a year to stop the direct debits but I cant find any info on them other than its a scam but no one knows how to stop it.

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4:32 pm EST

ItsHD.com never give out your information for any reason

Never give out your information for any reason. They trick you into signing something you don't know you're signing. That kind of chicanery is not of course contractually binding, especially when the offer is not at all what it is advertised to be (nothing works on the site!), but they don't want you to know that. I check my bank balance regularly online but today, I caught them charging 34, 95 euro for the past seven months and somehow it had slipped my notice!. At once I called customer service.

The girl was reluctant but agreed to refund november, december and january, stating that it was "company policy" not to refund more than three months. I told her that "company policy" has no bearing on the obligation to refund wrongful charges. She then castigated me for not noticing it on my bank statements and even asked me if I checked them every month (as if it were any of her business). I asked to speak to her supervisor, whom she said was busy and would return my call when she was off the other line. "if there's nothing else I can do for you, please disconnect now," she then said.

Might I add that, in between sound bits, I heard what seemed to be her blowing a raspberry into the mouthpiece?

I received an e-mail confirming the refund for the three months; I shot back that I was owed seven. I then received another e-mail confirming refund for another three months and graciously responded, thanking them for their prompt reaction but reminding them gently that they still owed one more month. Their reaction?

"according to our records here, you have already been credited the full amount of 6 refunds which can be issued as stated in our companies' policy. No more refunds can be issued on this account.

"we here at itshd do apologize for the inconvenience caused. We understand your position in this matter and hope that you can understand ours as well."

And here was my retort:

"on the phone I was told that your company policy was to refund a maximum of three times. By e-mail you have now told me that your policy is to refund a maximum of six times.

"as a matter of fact, I was wrongly charged seven times, and there is no 'company policy' in any jurisdiction that can override your obligation to put that right.

"therefore, I reiterate my request for one additional refund of 34, 95 €."

I think they know they're playing with fire. My advice: seek your refund aggressively and unrelentingly, before they go out of business and burn the house down behind them!

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