It must be nice to have great customer service from Ipower, because that doesn't seem to be what I've gotten. In the last two years I seem to have a lot of problems with them.
My website has been down and they'd have to switch something and it would take hours before my website was back up again. My ftp has been down numerous times and when it does come back up it times out over and over again, making it near impossible to transfer files. It's getting old and it's getting ridiculous.
I am more annoyed by the fact that they seemed to have gotten too large. I went with them when they were small and had no problems for years and then all of a sudden all I have are problems.
Try getting on with Live support right now, you will wait for at least an hour before someone comes on. Try calling their support if you are on their old vdeck 1.0. I just did and it says "all our personnel are busy right now, call back later" click. You call this customer service? Because I don't. I don't expect immediate, but dang I don't expect to be hung up on or have to wait an hour for service. And I would think that my longivity of service with them would mean something, like maybe they should have made the transition of older clients first.
I'm so hopping mad right now because I can't even log on to my service, I can't log on to vdeck, I can't get into my ftp and I can't get my website loaded (which is now down) and I can't get anyone to even figure out why without a forever wait.
Honestly, if they have this much traffic for their support team, then they need to take care of the people who host with them and hire more folks to help. This is unbelievable.
And this is coming from someone who used to recommed Ipower to everyone. I doubt I'd recommend them to anyone after the last year and if it wasn't so much trouble to switch, I probably would.