Complaint Rating:

Company information:
IOS Telephone
United States

Making Connection through Charlotte NC. Flight on weather delay. Called wife to change airport pickup time. Charged $33.29 for 2 minute call.

Telephone had no warnings about high fees. No instructions to ask for fee quote. No operator was involved.

800 number provided by my credit card company reached operator after 30 minute hold. operator refused to provide any contact information for equipment company. Operator claimed to be operator only and not connected to equipment company who set the fees. Internet search did not provide any information on equipment company.

I will never again use a credit card to make a telephone call. As far as I am concerned, the airports are complicit!