iOffer reviews & complaints 260
Keywords
seller order purchase refund tracking number item website scam paypal money experience review dispute shipping online shopping feedback product quality credit card siteNewest iOffer reviews & complaints
no goods no refund asked to pay again
Do not but from readydvds4u. Ioffer.com
I orderd and payed for a dvd boxset, dvds cost 25 dollars and so did the postage, a tracking number was given and it was signed for, not at my address and not even in my country. The seller readydvds4u. Ioffer.com said send me the postage and I will reship it if you are not going to pay again then stop messaging me.
Ioffer have been no help and my claim was to late for paypal.
Avoid this seller and most likely this site
The complaint has been investigated and resolved to the customer’s satisfaction.
received two fraudulent musical dvds through purchases on ioffer.com
Received two fraudulent musical DVDs through purchases on iOffer.com. Sellers on site make illegal copies of musical performances, mainly in Europe, advertise discs with pictures on commercial labels, and sell bootlegged discs for "bargain prices". DVD discs will not play on American DVD players. Also, site administrators cover up illegal sales by hiding negative ratings of purchasers who complain about non-functional DVD discs. Stay away from iOffer.com!
goods
hi i wonder if you can help me over a yr ago i purchased a sword for my son through Ioffer this guy took my money and never sent the goods ive been contacting the person and he keeps saying he will send i never recieved the goods and we are still fighting this i want to know how can people be so nasty to do this to a genuine customer like myself my son has special needs and this has caused much anger and dissapointment to my son thank you ms s horrocks
Hello! my name is Armene Biaku, live in Derby (UK) .I am writing to express my dissatisfaction at your site( ioffer.co.uk).Since 26 of october 2013, i purchased men/women canvas shoes, paid by western union to the seller Zhen Zhang at chao yang quhua weixili Building 59 10 02.`Zip;100021, The doesn't accept my money or many time i went asked to the western office they confimed me Mr Zhen Zhang took my money on Monday 28 of october 2013 and gave me the district he took that at chao souyoun young at Beilging.Would you like help me to conctact the seller can give me my item please.My email is armenequeen@yahoo.fr.Thanks
money taken, louis vuitton bags not sent
Buyer beware: ioffer.com: paypal.com: western union: money bookers: do not buy from this person, my money was stolen. Bags were not sent.
Below are the email addresses used and emails sent with sellers bank, paypal and personal information used by the thief.
Ginosun4 (Ioffer site) "siucui" [protected]@hotmail.com, "ginosun4" [protected]@hotmail.com, [protected]@hotmail.com, "toto" [protected]@hotmail.com
Hello, friend:
Would you mind send your money by bank transfer? I am sorry to let know my paypal account was limited and suspended I can't take money anymore. This is because one of my nephew's buyer she bought a bag on ioffer left a link of the bag on the paypal invoice. I think paypal followed the link and saw the messages they talked on
Ioffer. Thank you.
Toto
Ok, friend:
Here is my bank account information below. Thank you.
Bank name : bank of china (Hong kong) limited
Branch : yuen long branch
Branch address : g/f no 102-108 castle peak road, yuen long. Nt. Hong kong
Swift address : bkchhkhhxx
A/c no. : [protected]
A/c name : mr. Suen ying leung
Toto
Paula eckstine
To
Ginosun4
Friend, this isn't who I usually pay..
Suen pik lin ([protected]@gmail.com) this is who I usually pay.. A/c name : mr. Suen ying leung... Sent to:yuan yuan cui email: [protected]@hotmail.com what is going on? Did you send this?
Hello, friend:
This is the paypal invoice I sent you. The accounts under my name
Suen ying leung and my wife's name yuan yuan cui were suspended caused the buyers from italy left the brand names of the bags who bought from last year. This paypal account is under the name of my sister suen pik lin. P's don't write anything on the paypal invoice when you pay except your shipping address. Hope you can understand. Thank you.
Gino
Hello
Suen pik lin,
You sent a money request for $1, 090.00 usd to [protected]@gmail.com.
—
Money request details
illegal activity
iOffer knowingly allows piracy on their site. They claim to not be aware, and they will remove copyright infringed ebooks (99%) of the ebooks and audiobooks listed are ILLEGAL) if a complaint is sent, but they do nothing to the seller, and the next day the seller will have the illegal item up again. Ebay has cleaned up illegal ebook sales on their site, so it CAN be done. iOffer chooses to engage in illegal activity and will not compensate authors for lost royalties. Avoid this site!
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree that iOffer may be bad, but from what I have seen, eBay is full of illegal CDs blatantly offering 2010 bestsellers, Stephanie Meyers/Twilight ebooks. There are a lot of legal CDs of "Classics", but if the author is still alive and writing, these eBayers ought not to be burning disc after disc of their work.
There is no such thing as ReSell rights unless one has a contract signed by the author.
I found their site to be very ineffective
I opened an account on ioffer.com about a year ago, as an alternative to selling on eBay. It ranks amongst the worst decisions I ever made. First off, they will charge you $20 upfront to ’pay for
your selling commissions’ rather than pay-as-you-go like other sites. Good luck getting that back if you decide to close your account.
I found their site to be very ineffective, very few sales compared to other sites like eCrater, Bonanza and Webstore, and when I decided to close my account and get the remainder of my balance returned, I get no response from their customer service (You could call it customer service if they gave you any, so I guess I shouldn’t call it that). I’m going to end up having to file a complaint with the BBB to get my lousy $10 back.
STAY AWAY!
I would not recommend iOffer to anyone. I ordered a rear movie, "Bird of Paradise", put in the credit card information clicked all the way to the end. I get an email that say, "Thank you for your order it will be shipped in 5 to 8 days." Then I get emails to confirm payment. I email the seller and asked what's up with that, I already put all my credit card information in. This back and forth went on for three emails and then I got a rather rude email from the seller, Lisa/filmclassics4u2, telling me they don't know what I am talking about after I explained it three times and in caps, "DO NOT REPORT THIS AS A PROBLEM just send the message here at IOffer. When you report a problem sellers items are dumped in searches. I won't have any sales for that day. So I click on the link to respond to her and it does nothing, it goes nowhere. As far as I am concerned, she was rude and no help what so ever. I believe you have to use PayPal but when I went to buy the item, it said nothing about PayPal and took all my credit card information. Yet, the seller, sending me numerous emails just didn't have a clue what was going on, didn't understand what I was saying and was obviously to uninformed to guide me in the right direction. So if you want your credit card information out there and one big run around, go ahead and use this site. I order a different movie the same day from Amazon.com and received it 5 days later no muss no fuss. iOffer is a fly by night site with sellers that don't have a brain in their heads.
fraudulent sellers / lack of security screening
Ioffer.com is a new ebay-type site offering a wide range of merchandise from seller's stores, much like ebay. I have purchased 179 times on ebay without a single loss or serious problem. I tried ioffer last month to purchase invicta watches. I purchased 5 watches from 4 different sellers.in each case, the seller was fraudulent. I received 3 well-wrapped packages from china delivered by ems. Inside each box were 2 small blue boxes containing a 2"diameter glass pendant on a red ribbon. One box also contained a cheap rubber watch worth max $5. I had to sign for receipt of the shipments. The boxes were sent by 3 different sellers, all packaged exactly the same with waybills in the same hand writing. I filed an online complaint with ioffer with details of the frauds and pictures of the box contents. For over a week, the status report showed"awaiting assignment to a staff member" after 3 followup emails, they followed up, but only 3 or the 4 stores were closed despite all buyers reporting non-receipt or no communication from sellers. All sellers were new with few or any ratings. Thank goodness for paypal. When I notified paypal, the confirmed a high number of losses from ioffer. Within 15 days, paypal refunded $1, 000 back to my credit card. It is clear that ioffer does not qualify or monitor new sellers until they build up a satisfactory rating. I have identified 5 additional fraudulent sellers, since my loss & all 5 stores have been closed down promptly by ioffer. All stores were selling invicta or nixon watches. Ioffer has potential for being a great alternate site to ebay, but they have a very long way to go before before approaching the security and quality of ebay. Caution: ioffer allows buyers & sellers to transfer their ebay ratings to ioffer. Do not be mislead - you can not read the ratings, good of bad, they just give you total number of ratings. Some of the sellers may have been banned from ebay or had poor ratings. To say seller has 55 ratings is of little or no value. We at least need to know if they were 5 stars, neutral or bad ratings. I have since purchased the 5 watches from world of watches & ebay sellers for a bit more money, but they arrived quickly and were exactly as described.
scammed
I enjoy the convenience of buying online and absolutely abhor sellers who scam people out of money. If you have been scammed on this site please list the info, and the group will inundate the seller with questions to resolve your dispute, and warn others from dealing with scammers.
I was scammed into buying a watch for $180.00 and canceled the transaction when the seller told me there would be a delay in shipping because of
Chinese New Year. iOffer closed the dispute when I agreed to cancel, but not before the seller refunded my money.
i was also scammed by this lowlifes when i looked the tracking up they sent me it said destination UK this was all it stated for 4 weeks then on 5th week stated seller as ask for return of goods so once again i contacted seller who once again said your boots will be with you shortly so i opened a dispute with pay pal thank goodness i was just in the 45 day dead line and these fraudsters had the cheek to tell me to stop the dispute because they said it would affect my future credit these people must think everyone is stupid except them ###
fraudulent
I recently went on IOffer to purchase a Gucci Comforter set from a seller in China. I paid for it through paypal the day it was purchased. It was $250.00 total. The comforter I received was not the one in the picture. I was reported on IOffer as a non paying bidder, and they kept sending me links to "Pay Now". I had all my confirmation numbers through paypal(thank god!)and it took me weeks to stop this. I looked on the persons site where I made the purchase, and she is selling the comforter she sent me, for $100.00 including shipping! I would love to have the comforter set I paid for, but cannot send back the one I have.I am contacting the Attorney General California in hopes to help someone else with this fraud. I will never buy from them again and will stick with Ebay!
i paid from western union for boots from rkhej 339hj this seller have many difference email dont accept paypal ask me pay from western union . i never get this shoes.never again.be careful..
buyer beware!!! i've been ripped off by a seller in china
Hindsight is always 20/20 !
I naively tried iOffer for the first time in January 2011 and purchased a relatively inexpensive Citizen watch ($150) from a seller in China. Paypal processed my payment and I thought I would be protected should the deal fall through. The item I paid for was not what I received ! What I got in the mail after numerous e-mails to the seller was a nicely packaged, plastic trinket (Valued under $5)!
Seller remains non-communicative after purchase and has been receiving negative feedback all month ! Seller eventually closed account ! I have no recourse through iOffer or Paypal ! Seller was astute enough to provide tracking number and mis-information to Paypal.
BUYER BEWARE !
Ebooks Store: www.ebooks159.com
More than 45, 000 ebooks in this store.Most ebooks are good quality and very cheap.
If you have any question, you can contact me with LIVE CHAT, I'll reply as soon as quickly.
Thank you.
they stole my money
I bought a bracelet from a seller on ioffer the sellers name is new age jewelry they took my money and never sent my order I concider that theaft don't you? I also bought a Gucci handbag from another seller and it came from china it took over a mouth when it came I open the the box and I thought it was a joke first of all it was so big I could have drove my truck into it they said it was leather and it's not and it is as a piece of paper I don't know what to do but I well tell you this I well NEVER Buy from ioffer again and you shouldn't either I'm still waiting for an order I sent in well over a month ago. Debbie
I had ordered bracelet online with new age its almost two months no delivery yet its a great experience never to buy online & specially from new age after continuously following up thru mail was promised my delivery they are cheat shuld actually not to entertain these kind of compaines..
suspicious
In case if you have experienced any problems with IOFFER : SELLER : ginosun (also known as ginosun4), please report immediately by Filling a Complaint Form - http://www.complaintsboard.com/new_complaint or leave your comment here.
The complaint has been investigated and resolved to the customer’s satisfaction.
BUYER BEWARE: ioffer.com: PAYPAL.com: WESTERN UNION: MONEY BOOKERS: Do not buy from this person, my money was stolen. Bags were not sent.
Below are the email addresses used and emails sent with sellers bank, paypal and personal information used by the thief.
ginosun4 (ioffer site) "siucui" , "ginosun4" , , "toto"
Ebooks Store: www.ebooks159.com
More than 45, 000 ebooks in this store.Most ebooks are good quality and very cheap.
If you have any question, you can contact me with LIVE CHAT, I'll reply as soon as quickly.
Thank you.
suspicious
IOFFER : SELLER : ginosun4
In case if you have experienced any problems with IOFFER : SELLER : ginosun4, please report immediately by Filling a Complaint Form - http://www.complaintsboard.com/new_complaint/
Ginosun4 AKA Ginosun
There's a Ioffer Unhappy Customers club now: http://www.ioffer.com/clubs/show/17229
So, you did purchase an item and the seller :
- Didn’t provide you any shipping information
- Did provide you a tracking number that doesn’t work
- Did provide you a tracking number who is “frozen” – remains unchanged, like “XX/XX/XXXX – Despatch from sorting center”, and after that, nothing.
Your items never arrives. You try to communicate with the seller and he/she:
- Doesn’t answer (silence + silence + silence)
- Answer with the same old story: “Friend, please wait XX days more”, or “There are so many packages still jammed in the airport caused by xxxxxxx and waiting for the flight. Your package is still in the waiting list”
Let’s share experiences, let’s talk about it :0)
The complaint has been investigated and resolved to the customer’s satisfaction.
seller sent fake tracking number
I did a "buy it now" offer for a Wii bundle package for $160 plus $30SH. I used paypal, thank goodness, and paypal sent the tracking number. When I saw payment was to some Chinese name a red flag went up. This person lied on their ad stating they have a Chicago and Calif. warehouse and ship UPS. I got an EMS tracking...well, that is from another country. The number was not even valid so I viled an immediate dispute which it is still under investigations. I also complained to iOffer with ZERO response from them. Why should they care, they get their selling fees. There is a ring of these sellers which showed up in December taking people for their money at Christmas time. Several seem to have the same verbage which likely is the same seller using another fake name. I will never buy on iOffer again, this company allows scam artists to sell and trade at their site and could care less the way it appears to me. This took place Dec. 27th and I filed a complaint on Dec. 28 when I discovered the traking number was fraud.
Ebooks Store: www.ebooks159.com
More than 45, 000 ebooks in this store.Most ebooks are good quality and very cheap.
If you have any question, you can contact me with LIVE CHAT, I'll reply as soon as quickly.
Thank you.
scam
I have successfully bought a number of items from several sellers on Ioffer, until recently .
I bought a bag from reifenstein22, who assured me the bag I was buying was the same as pictures.
I paid her my money which she acknowledged receiving through Western Union, and then the trouble started.
She kept promising to post my bag, and eventually after about 10 messages said she had sent it..only to give me a non existent tracking no!
I then had to send her another 3messages before I got a valid tracking no.
In the meantime, she then rated me as ' Non Paying' ..
When the bag arrived it was a cheap horrible bag, and I immediately contacted her..She has refused to give me her address for return of item and credit..
HEREIN LIES THE RUB -I CANNOT LEAVE FEEDBACK OR REPORT HER BECAUSE she put me downas non-paying- effectively cancelling the sale, and therefore disabling any feedback, or report dispute facilities on the site..
BEWARE, DO NOT DEAL WITH HER..
Her shop is called reifenstein22
scam artist
This scam artist has stolen over 70$ frome.I gave the seller the benefit of the doubt by trusting him to do the right thing with my money and he [censored]ted all over it.I placed orders that were never received and when I asked him about them he gave me false information.the order was placed over two weeks ago and I never received any of my orders I had paid for.the ups tracking number was not only invalid but it was also in the wrong format.Please don't deal with this loser scam artist.he go by the name of YIEEQI and his email is [protected]@yahoo.com or yieeqi.ioffer.com
He rates himself with false user names to trick new customers.notice he doesn't have a location set?or even a contact number?that just goes to show you that he doesn't plan on bein contactedDont take no risk.Yieeqi is a scam artist.he can even interfer with the rating you give him.STAY AWAY FROM YIEEQI@IOFFER.com or on EBAY
YIEEQI@ioffer.com has be scamming since 2009.and the website fail to stop him.don't buy from him.you will never receive your order or money back...hate yieeqi
The complaint has been investigated and resolved to the customer’s satisfaction.
horrible knock off
I recently purchased a louis vuitton scarf from ioffer seller topgrade. first off let me clarify that i knew it was a knock off but i expected it to at least be wearable.
needless to say it was hideous. the leopard was very dark brown and the letters were orange. when they should have been pink. it has wholes and snags everywhere he assured me that i would receive an item just like the one in the picture what a liar.
I'm disgusted and out of 79 bucks. the amount of money it will cost to send this piece of crap back to them is more than what the rag is worth. I'm just going to chalk this up as a lost I'm sure i will never see a dime of that money if i were to return the scarf.
scam with seller yuijkmlkoip; I got robbed for 230!!!
Buyer beware!
Seller id: yuijkmlkoip on ioffer
This frauder is will tell you to pay through western union for low fees and when you do she will not send your item! She will tell you the price is too low when you already made a deal and will request you to send more money!
She will not give your money back and said she will not send out your item unless you pay her more!
Fraudulent activities outside of ioffer! Please beware as there is no protection for you!
Protect yourself tell your friend about this frauder!
Unfortunately I was a victime and she robbed me 230$ I will not get my money back and I cant do anything!
She will not send me my items if I dont't send more money!
Seller id: yuijkmlkoip
Seller id: yuijkmlkoip
Her email is [protected]@hotmail.com
She will ask you to send money via western union to
Yang zhang from city nanyang china
Or
Dada li
Zhonggguo shanghai
Shanghai 20 china
Please don't get robbed like me!
230$+15$ western union fees!:_ (
Ioffer is a scam too! They don't do nothing to protect us!
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes ioffer is run by fraudster and even the police think paypal are in on it somethings just didnt add up thats what they told me. I was scammed a month back lost $590 on an iphone 4 if you have noticed paypal say as long as scammers send you something who cares i did record the calls and gathered all the evidence even when i complained to ioffer the seller unregistered. So i had a conversation with them and how did they know certain info about my order and when i questioned them further on how to get money back i couldnt log back in and theres no trace my account ever existed even when i got a password reminder i know it anyway but tried to sign in and sorry not recognised. I printed everything too so went to police and its in there hands. I will never see my money again.
fraud
My husband purchase an play station3 on ioffer and never recieved it anhed we filed a charges on fraud and ioffer has not done nothing about the situation or pay pal because the seller sent a certified packages here and some one signed for it and it was a stuff toy. we need to do something about this site ripping people off...
The complaint has been investigated and resolved to the customer’s satisfaction.
Stay away fom Ioffer they are no good.They let seller do whatever to you and take away your account for saying stuff to the seller like leave me alone and stuff little like that.they are a rip off even if you have open orders they close your account, so they are a scam unless you want your hard earned money gone then don't go to them.THEY ARE A RIP OFF!
I ordered some boots on December 14, 2012 it is now February 18, 2013 an still I have nothing but a fake ### tracking number that isnt even valid. These people steal your money an email you lies. Never again beware of these thieves! A angry customer.
I purchased two pairs of knock off Christian Loubitans from i offer. I knew all along they were fake but the pictures looked great! I built somewhat of a relationship with the seller so we communicated over personal email. I thought this was great customer service but it was a scam to pretend the sale did not happen. She sent two pairs of shoes that were not as ordered. Wrong color, size and style. I spent alot of money on crap and can no longer get in touch with her bc she blocked me on i offer as a buyer. The site can't take responsiblity for it bc they don't have confirmation of the sale ( hmmm, i guess a paypal receipt isnt enough). Don't waist your time on the site.
Ebooks Store: cheaper and better quality than IOFFER'S
www.ebooks159.com
Did this bill to your credit card account? If so you'll need to contact your credit card company and file a dispute. Get a copy of the sellers ad/terms and conditions of sale or other documented info from this seller as your credit card company will need this info to assist you. You'll most likely need to dispute this as "not as described". Do you have a copy of your original order from this seller? Did you attempt to contact them about this "error" and when did you try to contact them? Did they respond to your inquiry and if so what did they advise? This is info that you'll need "before" you contact your credit card company to dispute this.
SCAM!
JWH018supplier.com and Terry Ford ( [protected]@yahoo.com) are selling
dangerously polluted JWH-018! if you contact them then they say that they’ve been unfortunate … and a small amount of discolored JWH is sent to a few customers …! sure …
About 2 years ago I ordered a product and it didn't arrive. I messaged him and that very day he mailed me out a new package free of charge. He has always responded to emails quickly and every transaction I have had with him before and after has been 100% positive. He goes out of his way to satisfy his clients even if it means he takes the hit. You just don't find people like that anymore, especially in this type of market. Anyone who says otherwise is clearly trying to push business away from him, and that just isn't right. I would 110% recommend g33kyguy to anyone who needs any of these specialized products. You will get your product fast and it will be of very high purity.
yes it is just some disgruntled person who may had wanted free product etc...I have had great reviews and many return due to very fair prices.
I always do what it takes to fix any issue as long as its not some ridiculous request. I don't rip people off for a living, I am in for a good reputation by providing the service and products we carry.
I have a new site for orders and am still satisfying my past long time clients and new ones.
I would never supply a product with glass and crap, or whatever the above statement said..
that's freakin obsurd..
thanks for reading.
agreed, my interactions with g33kyguy have all been positive with quality product...must have been a rarity
I am a customer and have the best service and product from them. No issues whatsoever. It sounds as if someone is just trying to hurt someones business on this board for personal reasons. Its unfortunate. I order repetitively and never had any problems at all.
we are always happy with it and they always answer emails as quickly as possible which I really admire about them.
They are LEGIT in my book.
I completely disagree and will include a picture in this posting as well as to anyone else that wants better pics. I order large amounts from this man every week and have never had any glass or anything else in my orders. I have a long standing relationship with this seller and can honestly say I have never had 1 single issue with him or his product. People need to stop lying trying to hurt this poor man's business. He has many happy customer reviews on Ioffer and anyone can go look at his Ioffer site http://www.ioffer.com/ratings/g33kyguy he has a 99.4% positive rating so obviously he isn't selling bad product!
These guys are a pure scam anyways - they include crushed glass in their product to try to induce quicker intake. Horrible
I completely disagree I have bought from this supplier many times and his product is pure white I have had no problems with it at all. I am a frequent customer and yes i recieved brown product once but anyone that knows this product knows there can be a color discoloration due to the alkaloid balance from time to time but as I said that was a 1 time issue and since then and before then I have only gotten white product that has been the ###!
iOffer Customer Reviews Overview
Another positive point of iOffer is its vast selection of products. The platform offers a wide range of items, including clothing, electronics, jewelry, and more. Customers can find unique and hard-to-find items on iOffer, which is a significant advantage for those looking for something specific.
iOffer also offers competitive pricing, which is another reason why it has gained popularity among customers. The platform allows sellers to set their prices, which means that customers can find products at lower prices than they would on other marketplaces.
One of the most significant advantages of iOffer is its customer service. The platform has a dedicated customer support team that is available to assist customers with any issues they may have. The team is responsive and helpful, which has earned iOffer positive reviews from its users.
Overall, iOffer is a reliable and user-friendly platform that offers a wide range of products at competitive prices. Its customer service is excellent, and it has received numerous positive reviews from its users.
Recent comments about iOffer company
destination truth 1-5 dvd /Your Voice Matters: Our Commitment to Genuine Reviews
At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.
ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.
ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with iOffer?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with iOffer Customer Service. Initial iOffer complaints should be directed to their team directly. You can find contact details for iOffer above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about iOffer. Discuss the issues you have had with iOffer and work with their customer service team to find a resolution.