Invicta
reviews and complaints

I bought an Invicta watch from an authorized dealer and within the first 6 month the band was broken. If you ask my wife, she will tell you that I treated this watch better than I treat my own children !
I called the company to complain and of course the band is not covered but what is a watch without a band? at any rate i called customer service and they are very polite and empathetic but they just say sorry we can't help you, I have to pay $58 for the stupid band. I asked for a supervisor, no supervisor. I asked for an 800 number to complain, doe s not exist. I asked for an email or just an address, just the ones posted on the website and of course they don't go anywhere...
I guess its the business model, sell good looking stuff and the hell with customer service. In other words, "snatch" business. Very sad because I really love this watch. I hung up and I tried to overcome my anger with no luck. About 2 months after I gave up and said I will pay the damn $58 and don't look back. After placing the order, the rep. tells me as part of the "disclouser" that it may take up to 90 days to get the band !
pay all that money for the stupid watch that does not last then pay another $58 for the band then wait without a watch for 90 days ..(*^%#$#&%^&*^*&(*
RIP OFFFFF !

Ordering parts has never been so hard! Or should I say receiving parts ordered has never been so hard?

On 8/24/10 I ordered a simple link for my Invicta watch, I was told upfront that it could take from 1-3 months. I was ok with that.

On 9/24/10 I called to check on the order and was told the part was in but they didn't have my credit card #, so I gave it to them and they said it would be sent out in the next week. Once again I was ok with that.

On 10/5/10 I called to see what was going on with the order and they stated they couldn't ship without my CC #. I explained they already received my CC# on 9/24/10, but gave it to them again to make sure I got my order.

On 10/13/10 I again called and got the same story about my CC#. Customer service girl explained they don't keep the CC#'s in the computer as to protect the consumer. She sounded sincere so again I gave them my CC#. She guaranteed the part would go out the next day, Thursday the 14th of October. So, I figured I'd give it time to arrive.

On 10/27/10 Again they said they didn't have my CC# but they do have the part ordered. This time, I told the girl to figure out how to look at their computer and find my CC# because I have already given it to them 4 times. She came back after about a 10 minute wait and confirmed my CC#. This told me they always had it and were lying all the time and were just trying to buy time for their errors. The girl in customer service apologized and said it would be sent out on Thursday the 28th of October. Once again it was a empty promise.
On 11/4/10 I called again and the customer service girl wanted to apologize due to it not getting shipped because they didn't get the part in yet. I rejected her apology and asked to speak to a manager. That's when I got Melvin. Melvin should be fired if that company wants to stay in business! Melvin told me in a sarcastic tone that that customer service girl didn't know what she was talking about and the part would be shipped the next day. He then proceeded to tell me they have been having problems getting parts in. I proceeded to ask why customer service told me the part was in back on 9/24/10 and it would ship on Monday 9/27/10. I explained it's not a receiving problem, it's a customer service problem. I had been told 4 times they lost my CC# and 5 times my part would be shipped the next day. Now you're telling me it would be shipped the next day, why should I trust in you? He said because I have the part in my hand and I manage the parts department. I asked for his supervisor and of course she wasn't in. So I asked for her name. He responded with Roxanna, ext. #3030. Left my phone # via voice mail and asked for a call me back.

On 11/8/10 I called back at 5:20 PM East Coast time and the gentleman said it's almost 5:30 and we quit at 5:30 so let me get your # and we will call you back in the morning. I refused and asked if the part shipped out yet? He said it didn't ship yet, so I asked to speak with Roxanna. She went home for the day, so I left my name and # with him and asked to transfer to her voice mail as to make sure she got the message. No response again.

On 11/9/10 I called and again Roxanna wasn't available. Customer service rep again stated they have the part and it will ship out tomorrow. I said that is not acceptable to a consumer and asked to speak to Roxanna's supervisor. I was asked for my name, put on hold for five minutes then told she was in meetings all day. So I said she was supposed to call me yesterday. Response was she was in meetings all day yesterday, too. So again I asked to speak to her supervisor and was told they along with Roxanna were in a board meeting.

I hope they were terminating Roxanna, Melvin and every customer service person below them, cause that's the only way they will fix their problems. Over promise and under deliver. Unbelievable, this company keeps these people on when there are so many qualified workers looking for jobs.

The only way Invicta Watch Company is going to respond is to send the complaints to QVC and The Home Shopping Network. Sales will stop do to poor customer service because these two companies don't want to be pulled down because one of their suppliers doesn't have customer support from quality issues to customer service issues.

I have to say, Invicta doesn't realize what poor customer service can do to a company. Even though my part was only a $6.00 link, I love my watches and have approximately $8000.00 worth of watches and was looking at buying more from their company. Not a chance in hell, now.

I own 3 invicta watches rhat were bought at the same time.Just as the warranty expires, the faces of the watches(dials)are literally, falling apart.This complaint is about low quality build that the maker will not own to.

I brought 2 Invicta watches. They look great, they just don't work great. They want $30 for shipping for them to evaluate each one. Both are less than 1 year old. Plus I have to pay to have them shipped in, not included in the $30. Neither works. When I emailed to ask questions I got no response. Better off with a Pulsar or Seiko.

Invicta does a massive amount of business on ShopNBC. I am a new comer to the watch scene and purchased two Invicta watches during the television shows. After less than three months wear on both watches, one fails to keep time and looses hours a day, while the other one is defective due to a very large piece of glue or adhesive that has broken off the watch dial.

Each watch costs $25 to send in for warranty. So the total would be $50 for both watches...which basically adds up to almost the price of another watch.

Two watches should not fail in less than 3 months. I have emailed Invicta to ask for either a discount or waiver of the warranty fees since both watches failed in such a short time. That was three weeks ago...no response whatsoever.

Next, I called "customer service" and I use this term very loosely. I was put on hold for over 30 minutes. When I finally was able to get someone online, all I got for my troubles was to have my call transferred to another person who was not there.

I left a detailed voice message and a contact number. Guess what? No one has returned my calls.

I feel that Invicta does not stand behind its products, rather, they hide behind a wall of phone reps and a horrendous call waiting period probably in hopes of the customer giving up and going away. I was not one of them.

It is evident that although Invicta has a large market for its watches through television and ShopNBC, it has no intention of providing any resemblance of customer service or quality control in its products.

I would appreciate it if everyone would post this up in as many watch sites as possible to put pressure on Invicta to not only address this severe problem of ignoring its customers, but to also have better quality control on its products.

I am totally dissatisfied with Invicta's lack of customer service, and even more appalled at the shoddy products I received in my purchases from them.

Not everyone buys its high end watches that cost upwards of $500 or more. But Invicta's lack of care for its low end line speaks volumes about just what sort of company it is.

Eyal Lalo, the CEO of Invicta boasts proudly whenever he is on ShopNBC that Invicta is unsurpassed in price point and quality. I would respectfully disagree from personal experience on this.

Mr. Lalo, just what sort of an operation are you running when you cannot even stand behind your own products? I'll tell you what sort of company, its a company that neither my friends or myself will promote or buy from again.

I am not disputing that things sometimes happen in production. What I am concerned about and frustrated about is the seemingly lack of response and care for a legitimate problem that I have encountered with its watches.

Ignoring your consumer base is the first step in getting a bad reputation and the resulting effect of bad publicity and eventual slowing of sales.