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Intoxalock

Intoxalock review: Hidden fees 68

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4:43 pm EST
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On Aug.30th 2010 an Intoxalock device was installed in my vehicle. Today is Dec.12th. Since the first day of installtion I have had 5 of the devices installed in my vehicle. I pay a leasing fee of $65 dollars each month and each time they send me a new device they expect me to pay aprox. $92.00 for the new device and not to mention a $15.00 sevice dollar fee to have it installed. Every three weeks this device calls for an automatic lockout service. Why do I have to have this device recalibrated when I have not been drinking! These hidden fees that fall on the innocent person that need this service so they can be in compliance with the program is being taken advantage of! I am curently on lockout because I refuse to send them $298.00 dollars before they send me a new device!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

68 comments
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Christinabjohnson
Bladenboro, US
Feb 12, 2024 4:24 pm EST

This is my 2nd complaint and no nothing has been resolved. Hope yours is.

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Christinabjohnson
Bladenboro, US
Feb 12, 2024 4:23 pm EST

HoW is this company still allowed to do this? They need a fence in their lot for all the vehicles that have had to have lockout. Obviously it is a hard thing to manage in itself. Failing for no reason just so we have to pay more. I had to get it TOWED an hour away and I am still being charged a roadside assistant fee when I live an hour away! And now I have to have it towed AGAIN because they want to keep adding charges. My bill is currently 400 dollars. It is hard enough trying to work without license or a vehicle. Saving up every dime trying to get the payments paid. I was lead to believe the system would cost 30.00 every 2 weeks. Within a month my payment was 300.00. We need a union with this! It is extortion and they make it impossible for people to be able to get their life together again and it just adds stress and set backs. I am required to have it for 3 years. My dui was 12 years ago because I haven't been able to afford the ridiculous prices. It makes it not even worth it. Getting DWLR tickets are cheaper than this rip off! I will sue these people if I have to and for people falling for these fees...there are other places. Even though their machines are out of date and the thing fails every other day and have to pay 50.00 everytime. At least they offer a flat rate of 50 a month. This is extortion.

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Steven “Aaron” Thierath 2nd
, US
Feb 12, 2024 12:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

To festus farmer, and everyone else that has commented on this thread as I to have not drank in over 10 years but currently my license has been resuspended due to me not having the money to pay their absurd hidden fees , as well they kept my card on file without my authorization when they told me the total amt was $555.85 and I could pay it up front and I did , then everytime they it locked me out for whatever reason the told me they could not remotely reset it so I would have to have my vehicle towed in to service station which would cost me 400-500 dollars each time not to mention their lock out fee and the service center fee and the service center storage fee for sitting on their lot all weekend , I have not had a single failure or violation due to a breathe sample having detected alcohol, I QUIT DRINKING 10 YEARS AGO ! this company is absurd and breaking the law , I have read of ppl threatening suicide because they were finally getting their life back in track till encountering this pos company . Intoxalock is currently suspended in my state which is Missouri why ? I can't figure that out , but I need everyone that has had issues with this company in one way or another that was NOT DUE TO A FAILED BREATHE SAMPLE to contact me please I am trying to do something about this company ruining lives of good people that made a mistake and are trying to make.it right but this company is designed to make that impossible and for the people that cannot afford this [censored] , as long as you have not had legit failed breathe samples contact me at aaamaintserv@yahoo.com if we all come together we can change this

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Christina DB
, US
Dec 08, 2023 2:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Tell me about it! I haven't had it a month and my bill is consistently 400 dollars. They don't tell you about ANY of the fees before you sign on. I have a Hardship Waiver with them and the set deal was 30 bucks every 2 weeks. The bill was 400 before I even left the parking lot. They are also charging me roadside assistance but it only covers 15 miles. I have to travel an hour away! This whole system with all of the companies are crap. I went with Monitech at first and that machine was rigged too. I never had enough breath to start the thing and it would fail me constantly! Monitech also did 500 dollars of damage to my truck and have yet to respond and make it right. They make it impossible to keep my license. This is extortion and they know it! The lady at customer service just reads off of a script and I can never get any help. It makes it not even worth it and someone needs to help us.

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Sean Rochette
, US
Nov 25, 2023 10:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Removed my device in July and keep getting billed for roadside side assistance. i have called and was told 4 times now that it would be taken care of. Yet here i am again calling and writing this because still getting billed. Now this time spoke with A Danny who claims this time it will be done.

ID # [protected]

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Robert Lee Mcgee
Vancouver,Wa, US
Nov 25, 2023 10:17 pm EST

I am a 77yr old disabled Vietnam Veteran who has been charged over $300 in lockout fees. I have a pacemaker and a leaky heart valve thus very hard to breath hard, I would hope you would take into consideration and refund some of my charges, and quit adding more charges. Thank You

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retiredbricky1
East Waterford, US
Sep 04, 2023 3:06 am EDT

intoxalock is trying to screw me now. they were all right till it came time to have it uninstalled.installed june 6th 2022. june 6th 2023 + 30 days.was my target date. they started dragging their feet. late sending paper work.emails to them drifted off into space, no response at all.the nationwide screening system works great for them.countless hours on the phone waiting.and if i do get through. they don't lie.there trained to NOT TELL YOU THE TRUTH. they have locked me out of removal page, saying I owe them money. truth is, they took money from me via the automatic payment program. 4 payments in august. then denying it. it's right there on my bank statement. now I have gotten a statement from them threatening me with lock out and or a fine.because i didn't pay them the extortion money for august.they are pissed because I shut them out of my account, they were payed with money orders via certified mail . I filed a complaint with the attorney general of illioios. because it states to send m o's or checks to carol stream il they think because they have whatever state it is behind them they can do as they please. I have fulfilled my commitment to pennsylvania. they are out of it.so I guess I will file criminal charges against them in Iowa. theft by deception. theft is theft.any way you look at it they've been getting away with it for how long ?

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Cash911
sikeston, US
Aug 26, 2023 12:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i had a similiar issue and switch companies... they are still trying to make me pay the 85 dollar violation fee.. but i never blew bad nothing... which is why these devices are put in our vehicles... to prevent us from drinking and driving.. now they have all these other violations to tack on fees that do not pertain to the reason why they are in our vehicles in the first place. the only violations should be if you're sitting in your vehicle and you blow dirty... nothing else... so using the legal system to create other fines and fees should be illegal.

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Roger Ackerson
, US
Aug 05, 2023 6:50 am EDT

I requested a 4 month compliance check and was failed because of a missed test. The device went off after I had shut the car off and I had left the vehicle.That's not right. I am Requesting the device be removed at no cost to me as it has been in my car well over the required year and I can no longer afford to pay for the service. Thank you

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Jennica Kalman
, US
Jun 17, 2023 8:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My car battery died and when I got it started again the intoxalock device said I had a violation and now I have to pay almost $100 for a violation I didn't commit and I'm very upset about this. I shouldn't have to pay for a violation when I didn't violate. This device is trash and this company sucks and customer service isn't helpful at all.

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Cody Dumm
las vegas, US
Jun 10, 2023 9:19 pm EDT

I started vehicle perfectly fine and when i left the grocery store it stated i was in a lockout due to " unauthorizedstart " . i talked with someone on the phone and they said that it took two pictures one of me sitting there , and than me blowing into the device.

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Rick_6209
San Antonio, US
Apr 26, 2023 1:01 pm EDT

This company is a fraud. I been locked out for the 5th time in less than 3 months. Every time i call and ask why all they say is that they can't help you cause is a valid lockout. They never give you a reason why they're charging you 75 for a reset. I have never tested positive for alcohol. I test about 40 times siince my truck is my office.

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KjoG
Waukesha, US
May 11, 2023 4:23 am EDT
Replying to comment of Rick_6209

Same

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Shea Rupke
Bellingham, US
Apr 11, 2023 10:03 pm EDT

Garbage company! They screwed me from the get-go

1. Signed up for the account and the customer service rep got my email incorrect.

2. I had to call back the next day as I had not received anything as they said, I would in my email.

3. Brought my car in on the scheduled install date, and they told the service rep that I was not the registered owner of the car, even though my registration was in the car and they were sent a copy of it.

4. They forced me to sign another waiver, stating that I was the owner of the car.

5. After install, I kept getting error codes until a violation occurred as stated on the LED. I was not breathing hard enough.

6. Took the car in, and the service representative could not get a reading either. Deemed the hand set defective.

7. With the new handset, I could not get my car to start, as it kept saying my breathing was not hard enough.

8. After multiple times, testing, still could not get a proper breathing with the rep standing right there with me.

9. Requested them to remove the unit as I could not deal with this any longer, and I am not mandated to have it until next month.

10. I called intoxalox to request the removal, and they charged me for the entire lease, with no regards for the fact that their equipment was faulty, I said, I would never recommend them to anyone, and the manufacture representative told me that I was a drunk driver and they didn’t care if I referred anyone to them anyway. no compassion, no respect! Making a bad situation much worse.

DO NOT USE INTOXALOX!

Money hungry, bad equipment, horrible customer service!

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Sollyd25
, US
Apr 26, 2023 10:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Shea Rupke

Hi,

I'm sorry your going through this! I dealt with them for 4 months of hell . Everything your saying is correct.

They prey on your guilt and fear of the courts and find ways to extort hard work tax paying citizens.

There are other companies out there to choose from. I wish I wasnt pushed into this by my lawyer. But lesson learned.

Also, just comply to get the device removed asap and don't drink and wait an hour or so before you drive. Once they detect ANY alcohol they will falsify the readout to say you were above the limit and give you another violation!

Join the FB intoxalock class action lawsuit page. I'm hoping collectively, if enough people agree, we can start another class action suit against them.

My device was required by the courts for 3 mo. ( I live in New Jersey btw and this was my 1st dui. Ive been driving for 25 years) and it didn't get removed until the end of the 4th month. I had to pay an extra month lease payment.

Make sure you change bank account info after your set to be removed if possible so that they don't keep charging you.

Once again sorry you're going through this. Hang in there and reach out if you need to talk.

Take care

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Donna L Clarke
Milton, US
Feb 15, 2023 12:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I signed my lease and emeiled it in. I'm being told it's not signed!I'm beyond frustrated. Donna Clarke 07/30/[protected]-4240There was a yellow field I could not sign into, Signed other fields. Agent said that was ok . The incident occurred last week/ I forget which day.You are the worse company I've ever dealt with

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danny428
Live Oak, US
Feb 08, 2023 9:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This company is just a money making machine with no regard for it's customers. The system killed a new battery & caused electrical issues. I BLACKED OUT trying to blow into machine & pent 4 dys in hospital as result.

what other details?

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Karissa Bomstad
, US
Feb 01, 2023 1:45 pm EST

I had my device removed two days ago and closer my account and now today Intoxalock is charging me $63.29 When I called I was told to call later and hung up on. Absolutely appalled. I don’t understand how they can charge money when I closed my account and had the device removed.

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Rich Meyer
Montague, US
Jan 10, 2023 3:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

On 12/14/2022 I had an ignition interlock device installed on my car. I have copd and don't enough air to start my car. I have not been able to reach anyone at Intoxalock to report my problem. I have called many times. And emailed them to no avail. I will keep trying as I do not want to keep paying $67.27 every two weeks.

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chrissy walczak
, US
Dec 19, 2022 5:43 pm EST

I was charged $40 for my battery dying so I was not able to get it for it’s calibration on time. Next time I suppose I’ll push my car to the service station. I guess they don’t believe in batteries dying. I asked to speak to a supervisor they told me they don’t have any.

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Donna Reuther
, US
Dec 15, 2022 4:00 pm EST

They flood you with letters asking you to use them. I did, hoping for clarification on when i was eligible. Instead, I called on a Friday, was scheduled for installation the following Monday after completing the form required for my state, PA. Installed, had to return for 2 additional "callibrations" @ $25/piece, ONLY to find out 2 months and $500+ later that I was not eligible for the device for another 6 months! It is almost impossible to actually speak with a person, but I was finally able after circuitous attempts, and I was told essentially that it was MY fault.

My rep in Harrisburg told me to just tell them and they would remove it...NO...after pulling teeth they scheduled me for 6 days later. HOWEVER, the next day they gave me a failure to comply with a rolling violation that was BS! They allow ~5 minutes to comply because you may need to pull over. It beeped, I blew, I passed, I continued, THEN received a 4 lock out notice that w/b the day before removal.

This company is corrupt, greedy and takes advantage of a vulnerable population. DO NOT USE

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Melanie Vee
, US
Dec 07, 2022 12:58 am EST

PLEASE call around for prices for the calibration, system sounds & tint charging $48.71 Total. i found Para Driving cheaper price for $20. that saves me $20. for something else, i found it helpful in the intoxalock website in main menu press change service center, you need to look it up for the number for the places.

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Heather Brown
, US
Nov 23, 2022 12:35 am EST

I will never use intoxalock anymore. I would be locked out for no reason other than they wanted to Charge me fees. I had false positives twice, and now I am still being charged a fee, months after having the device removed. Calling the bank this morning to put a stop to their unauthorized charges. They are a terrible company. So crooked.

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WMD89
Gettysburg, US
Nov 20, 2022 2:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have had account with Intoxalock for over a year. I have been trying to find when I can get the system removed from my car. I have left emails, I have called numerous times and I am not getting any answers. I feel that they are playing the system to continue to get more money ouf of me.

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AshleyMH
Canal Winchester, US
Nov 18, 2022 8:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have had multiple false lock out charges! Multiple electrical issues because of the intoxalock. The customer service is so rude the payment people are nice but refuse to reimburse for lockouts 3 total at almost $90 a piece with tax for one false lock out two while at the service center after it was towed and guess what my 4th lockout happened yesterday while at the service center! They are such a scam for money it's so ridiculous! Someone should file a lawsuit! I am not a complainer but they said because I spoke to 5 different customer service representatives that told me to call back in 24 hours and did not write it in the app service for the first initial 3 false lockouts that it is now my responsibility when my car was shut down and towed there!

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Napoleon Audette
Swanton, US
Oct 11, 2022 10:31 pm EDT

I have been way over due for removal,I have contacted DMV several times to start the process for removal of the machine so I can drive normally and have heard nothing. In these times I can’t afford it any longer

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Sollyd25
, US
Mar 29, 2023 3:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please contactyour attorney general and local congressman to start the fight against this company..threaten the comany with whatever meas necessary and join the facebook intoxalock class action lawsuit. Pwrhaps together ww can start the lawsuit against thia company. Takes money and patience. Thanks. Look forward to hearing from you

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James Sanftleben
Vancouver, US
Aug 18, 2022 12:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have written emails to get my device removed with no response from the compliance support. Being charged for violations the unit keeps draining my battery. Flase readings at least 10 times. No I'm 5 months past my removal date and still no response. My removal date was 3/31/22 now it's the middle of August.

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Karissa Bomstad
, US
Aug 15, 2022 6:38 am EDT

I got Intoxalock lock May 2022 They have overcharged me over $100 every month and refuse to answer any of my emails and their customer service number is just an automatic service so you can’t actually talk to a real person all they care about is stealing money from customers worst customer service I have ever experienced in my life

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Richard Finn
, US
Aug 09, 2022 8:16 am EDT

The devices are set to count down to a lock out on Holiday Weekends ...this is a scam because theu was the 75.00

Or to Tow it and NO Service Stations are ooen on weekends who handle it.Thisbiw done by design and I am appealing my acouet case of 2016.

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Pam Perkins
, US
Mar 21, 2022 5:22 pm EDT

Need for my device to be put in it cracked my windshield had to drive the whole time with the cracked windshield now I paid every single thing I needed to pay each month every month on time has a device removed which cost another fee $150 now that it's out they won't fix my windshield and they want another $70 on top for some maintenance fee

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Rich Barnard
, US
Dec 17, 2019 11:11 pm EST

Units have all been faulty. 3 units have been installed and have caused numerous false positive readings. The unit says failed but does not show bac.
Am I suppose to just believe it? I don't think so, So they will probably cost more than 6 months. I get I made a mistake but using this company is a huge one.
Stay Away

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JordanAT
, US
Oct 07, 2019 7:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had 4 Units installed in my car in 30 days. Brand new car. The unit is causing engine problems. Intoxilock will not fix the issue. This is a safety issue. A car should no have issues being this new. My car should not shut down while I driving putting me and other drivers at risk.

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Chester West
, US
Aug 05, 2019 3:14 am EDT

Simply put - THERE IS NO PHONE SUPPORT
Sure, there are automated numbers - but you NEVER get through

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Life mistakes
, US
Sep 26, 2018 8:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Look for another vendor they have set prices every month and service is great I am with alcolock every months same price and customer service is amazing. Staff is great and services are in and out 15 minutes of your time and you are out the door. dDO YOUR SEARCH LEAVE THIS COMPANY IT IS HORRIBLE. The bad part is that the centers that conduct services for them get bad reviews and it is not there fault for the faulty devices.

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Jcoleman55
, US
Mar 10, 2018 7:40 am EST

This company is a scam the unit drains your battery so they can charge you for lockouts. 75.00 each time. Minnesota winters don't usually drain new batteries daily but this unit does.I pay more for lockouts then monthly fees. Their customer service is the worst I have ever dealt with.

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Dbrasing
, US
May 30, 2018 5:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Jcoleman55

Exactly! I'm on my 3rd car battery since the device has been installed and not only that - they lied to my wife and I about the loudness of the beep prompting for the driver to give a breath sample while driving. This was important to us as my wife has a severe to profound hearing loss in both ears and we were concerned about her ability to be able to hear the beep. A representative for Intoxalock assured us that she would be able to hear the beep and stated it sounded like a loud horn. The problem with this is that my wife has not been able to hear the beep at all and has not been able to drive her car for almost 2 years! It's extortion!

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Helenatow
, US
Feb 22, 2018 10:40 am EST

hidden fees, hidden fees, hidden fees! Suddenly my account went to automatic payment ( after 14 months) and to stop the automatic payment I need to leave a deposit of $110.00. When I challenged it, I was told I was always on automatic. I never was. always made payments on my own. They have you by the "you know what" and you are at their mercy. There are charges for everything. The device was defected 3 times so far. Also, had to get a new steering column because magically a pin was broken.

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antiintoxalock
, US
Oct 04, 2017 6:39 pm EDT

Oct 2017 and this company is still disappointing. Cost of monthly contract for me was $85 a month (originally $70) + cost of updating the device which is not $25 from $15. I have had this device three years! I bit my tongue, i paid what I had to, I was patient with the 30 + minute hold times and still at the end I am more disappointed and irritated than ever. In the conversation with closing my account the representatives line dropped and I know this because I work in IT, she was answering remotely and I could hear her dog barking in the background. Anyway the call dropped and I did not get a call back even though i verify the phone, address, social and phone number before even speaking with any agent! This was only supposed to be 2 years but the device gliched and I had no way or proving otherwise, even after the device tweaked I was passing every test after, so they tacked on another year. I dont know if you will find an honest company but be warned before you start here.

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mcwooski
, US
Aug 30, 2017 10:28 pm EDT

I have been sober for two years. I've had intoxalock on for six months. I never failed any tests or had any problems with the device. Five days before I'm supposed to get the device taken out, I get a letter in the mail saying that intoxalock has reported a violation to the DMV, and I am ordered to keep the device in, and pay another $700 for DUI school. I never even had a bad sample: it always said "passed" and I was unaware that I was being "accused" of any problems. I literally have not put alcohol in my body for two years, I never failed a test on that device--then suddenly, five days before I am supposed to get the device removed, it doesn't work? I called the police and filed a complaint with the attorney general.

This company is a SCAM. Lots of hidden fees, poor customer service, and these people have no intention of letting you get this device off in a timely manner. Tomorrow I'm going to a lawyer.

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samunderwood
, US
Mar 15, 2017 12:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Intoxalock failed to send in my new lease agreement to the Colorado DMV. My license was suspended without my knowledge because I believed that Intoxalock's compliance department had sent in my paperwork as this is their only job. By the way, intoxalock employs only only one compliance officer per state, which means only one person is in charge of probably around 20 thousand plus accounts. Anyway, i had Intoxalock's shotty equipment taken out of my car but i wasn't able to find another interlock company within 10 days, that could install a new device and my licence was fully revoked. I lost my job, my apartment and and am now struggling to survive. Intoxalock calls everyday to ask when they are getting there closing fees which include a 200 dollar early termination fee. No one at the DMV's interlock department nor intoxalock seem to think this is an issue but for me its life altering in the worst way.

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Melissa Medrano
, US
Nov 18, 2016 4:45 pm EST

Intoxalock is a joke. Even if you're sober (I have been for 3 years) they charge you a crap load of charges. I've been locked out for faulty equipment and I had to pay extra charges. I was having problems paying the last month to get the device removed and got locked out. My car started running like crap after they installed it and I took summer semester off so I was completely broke. The device has been in my car that hasn't moved & sitting in my driveway for 3 months. I thought I only owed about 40.00 because I did make a 75.00 payment in that 3 months when I called and explained my situation. I called again and they said I owe over 300.00 (minus the 3, 000.00 for the device) to get it removed. I got charged all the normal charges for the 3 months even though my car hasn't moved. It's very frustrating. And dealing with customer service is even more frustrating! It's a scam for money! If you can avoid Intoxalock, do it!

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Tina Lookenbill McClearn
, US
Nov 16, 2016 2:58 pm EST

I am not getting into the bullcrap I put up with right now but I just want to know if anyone has started a class action lawsuit against this company because I WANT IN!

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,.mnSDkjvhiunefr
, US
Nov 15, 2016 9:47 am EST

********** INTOXACOCKLOCK IS A 'ROAYAL S C A M'! DO NOT GET THIS DEVICE! *************
In NY: I pay $105 a month for equipment / $20 a month for calibration. Then there are HIDDEN FEES: processing/handeling $3.98(?) and tax.
A LOCKOUT cost $75. IT COMES TO $181.00 A MONTH! WHAT A SCAAAAAM! ITS A MONEY MAKING SCAM! And the people are RUDE and CONFRONTATIONAL when you try to EXPLAIN UR SITUATION! *** DO NOT GET THIS PIECE OF S H I T *** if u dont have to! PLEEEAASSEEE! Dont give them ur business! DO U SEE HOW MANY 'BAD' REVIEWS THEY'RE GETTING? Its the truth! Take it from one who knows how B A D they are and how P O O R L Y they treat their customers! They think we're all D R U N K S! Thats why they dont talk to you. They put you thru to an answering machine when u ask for a supervisor! They think their going to sail thru life being a BUSINESS that T R I E S
helping you get ur license back. Well...apparently they DONT READ THESE COMPLAINTS! WE'RE NOT 2ND CLASS CITIZENS! SO FK U!
Cant wait till I get it OFFFFF MYYY CARRRR (Dec) ***** I HOPE YOU ALL DROP DEAD! ****