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Intoxalock
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4.2 1631 Reviews

Intoxalock Complaints Summary

3 Resolved
338 Unresolved
Our verdict: If considering services from Intoxalock with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Intoxalock reviews & complaints 350

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M
10:46 pm EDT

Intoxalock Unethical behavior

I have been sober for two years. I've had intoxalock on for six months. I never failed any tests or had any problems with the device. Five days before i'm supposed to get the device taken out, I get a letter in the mail (august 21st) saying that intoxalock has reported a violation to the dmv, and I am ordered to keep the device in, and pay another $700 for dui school. I was unaware that there was even a problem. I never had a lockout or failed a test. It was pretty simple considering it has been two years since I put a drop of alcohol in my body. Then suddenly, five days before I am supposed to get the device removed, it doesn't work?.

This company is a scam. Lots of hidden fees, poor customer service, and these people have no intention of letting me get this device off in a timely manner. It has been one problem after another.

I would like the error corrected with the florida dmv. I have done nothing wrong. I was unaware of any problem. Moreover, the customer service couldn't even tell me what my "error" was — but i'm going to the dmv tomorrow and complaining. This company has been nothing but deceitful and I question the morality of the employees. Unfortunately, there are so many complaints out there just as bad as this or worse.

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Michael Thelu
, US
Nov 19, 2017 8:26 pm EST

Can we former customers do a class action lawsuit? Intoxalock is A SCAM. my lease ends tomorrow, but they are trying their hardest to make me pay for an extra month.

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T
7:39 pm EDT

Intoxalock Interlock

Intoxalock told me over the phone the monthly charge would be prorated once the device was removed. This is not true. They charge for the entire month, regardless of removal date.

Customer service representative margaret initially told me on the phone the service would be prorated. Later in the call, after getting extremely rude and short with the customer, she firmly told me that no refunds of any sort would be issues more than 24 hours after the device was removed.

I scheduled my removal based on the incorrect information provided to me by intoxalock, resulting in an additional $80 charge. This charge was promised to be reimbursed, however this is not the case.

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V
5:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Intoxalock Ignition interlock - customer service

Be very very wary of doing business with intoxalock
These people went from the pinnacle of customer service and support to the absolute depths within a matter of a few short weeks. Before installation their customer service was outstanding. Ten days after the unit was installed, it failed. I attempted to start my vehicle tuesday morning at 7:45am. I had it back in running condition five days later on the following saturday at 6:00pm. I was required to pay all expenses (towing, alternate transportation) out of pocket. I was repeatedly reassured that if the fault lay with their equipment, all expenses would be reimbursed, requiring 24-48 hours to process and 3-5 days to post back to my account. It has now been more than two weeks since I submitted the documentation (and over three weeks since the equipment failure) and I have yet to be reimbursed. My vehicle had to stay at the service center overnight to await replacement equipment - it was left outside in the parking lot, ransacked, and hundreds of dollars worth of tools were taken. I was told by the service center that under their contract with intoxalock, they are not allowed to keep intoxalock customers' vehicles indoors in their secure bays. I missed three legally mandated appointments. Both intoxalock and the installer refused to provide documentation that I was without transportation on account of their equipment failure (documentation was provided by the tow company). I was without transportation to provide for my own and my animals' (I have livestock) basic needs. Five days after I got my vehicle back I was scheduled to leave town for an extended period. It was not physically possible for me to get all essential errands done prior to leaving. All of the intoxalock individuals with whom I was communicating became inaccessible - not answering their phones, nor returning my messages. I am only able to get through on their main phone lines - their information is not reliable, their follow-through is non existent.in out-of-pocket expenses, lost revenue, inconvenience, imposition on friends, stolen articles and compromised ability to meet obligations this has easily run into four figures. Caveat emptor.

Intoxalock equipment failure time line

July 7, 2017 new installation

July 18, 2017 7:45am vehicle will not start - call intoxalock - ron verified all info - transferred to
Tiffany - verified all info - troubleshooting - still unable to start vehicle
Informed intoxalock does not tow - only reimburse after the fact
Transferred to chris (sales manager)- told him I had legal obligations - said that he would escalate to highest customer service - transferred to supervisor - left message - no response
Left three messages for jamie (original rep) by noon - no answer, no response

July 19, 2017 9:00am called jamie - left message - hadn't heard back from intoxalock; yesterdays errands included grocery shopping for me and my livestock - need vehicle asap
Called intoxalock - spoke with andrea - asked for tiffany or chris - not known
10:50am called intoxalock - spoke with julie - told she was transferring me to chris - transferred to karla - told I was responsible for towing and that the only way to reach chris was to hang up and call back
Called jamie - left message - trying to get through
Called tyrisha - transferred to casey - went through troubleshooting -
Emphasized I had already been through this and had been waiting to hear from them for over 24 hours
Transferred to advanced tech support - disconnected
Called chancy - verified all information - vehicle must be towed - confirmed appointment with service center for july 21, 2017- told intoxalock will not provide hard copy documentation of equipment failure to anyone except department of licensing
Called tatiana - told chancy on another call - I asked if equipment was assessed early enough in day, would intoxalock be able to send replacement equipment out the same day - told chancy unable to call back - disconnected
Called andrea - asked for chris or chancy - not known
Called jamie - left message - anything that could be done to expedite replacement equipment and reimbursement would be greatly appreciated

July 21, 2017 10:00am - vehicle delivered to service center
4:00pm - service center confirmed intoxalock equipment failure; replacement equipment en route; vehicle would be ready around 6:00pm following day
Called intoxalock - spoke with kim - transferred to sam - told intoxalock will cover costs - told to submit documentation - 24-48 hours to process and 3-5 days to post to my account

July 22, 2017 6:00pm - pick up vehicle - had been ransacked - told by service center: against intoxalock contract to store vehicles indoors in secure bays

July 24, 2017 documentation submitted to intoxalock

Aug. 7, 2017 follow up email

Aug. 9, 2017 still no response

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H
11:48 am EDT

Intoxalock Money scam all the way!!!

My device was scheduled to be out on 3/23. Bill is due in full ($101) on the 21st. Regardless of the removal, they do not offer refunds, pro-rates, etc. They will charge you with everything they can... Overnight fees, rushed shipping, high monthly fees. On top of that you will be on hold for at least 15-20 minutes before being connected to someone (everytime!). Be ready to throw your money out the window!

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J
6:16 pm EST

Intoxalock Interlock device

On 2/26/17 my lease was ending. I contacted intoxalock for an appointment to have the interlock removed. The week prior I Made an appointed for removal of the device for 2/27/17, one day after the lease expired. The representative for intoxalock informed me that as long as I had they device removed within three days of the 26th I would receive a full refund for the months charge that I had been charged for on 2/26/17. The representative said she would sent a box with prepaid postage. I received the return box. When I called to make sure I would be receiving the refund that I was due, intoxalock representative Sheree informed me that unless I overnighted the device I would not be getting the almost 85.00 dollars back. I then told that would be impossible because it had already been mailed out. She said that she could not help me. I wish that I would have read reviews on intoxalock. If I would have I would have never used their service. There is a lot of very bad reviews. My opinion is theater intoxalock is a corrupt company. Before you consider using intoxalock do of your homework on them. They will steal from you in all lilklyhood.

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10:07 am EST
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Intoxalock Intoxalock fees & battery sucking

The very first time i had my first calibration 1/7/17 i only have a permit on 1/21/17 my battery went dead they charged me 75 bucks plus tax 81 bucks the battery goes dead 1/23/17 2 days apart another 81 bucks who lets these blood suckin mother ##### #### suckin #### bags do this cause the can ny state dmv " " " " " " to any way got new battery and a battery tender so i suggest you do the same battery tender made by deltran rules your new battery will never go dead ! So the 2nd month of suckalot monthly fee of 105.00 plus 150.00 in lockout fess got a love it

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3:25 pm EST

Intoxalock Customer service

Please save yourself the struggle, misinformation, ignorance and greediness associated with doing business with this company. I only wish I had read reviews before I contacted them. I intend to reach out to every outlet possible to stop their terrible business practices. There are so many GOOD COMPanies out there doing the same thing and offering great customer service. Please, please save yourself the money and frustration of dealing with these i####s!

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A
12:29 pm EST

Intoxalock Interlock ignition plus $80 fee

I was letting my car warmup not realizing the damn thing would beep at me even if I was not driving (I don't know why they cannot have a car warm-up setting that you can toggle on/off with a breathalyzer blow); anyway, I got back in the nick of time to blow in it, and right after I did I got penalized for it anyway with a 75$ lockout fee which they refuse to refund after I explained my situation!

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Update by Anthony Walter
Dec 07, 2016 12:53 pm EST

I did get the refund btw after a rep called me back.

I really don't know if I should thank trustpilot, pissed consumer, or finally someone at intoxalock that overrode that fee (Ronin I believe), but I appreciate the efforts of the two. I will also make sure to keep it in mind not to have the car running without me in it in the future!

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K
3:33 pm EDT

Intoxalock Igniton interlock

This company is fraudulent all the way around. Court ordered a portable to ignition device got the portable until I got a license for to driver installed the ignition. Both from Intoxalock. They wont allow the return of the portable despite the fact the original order said EITHER device required. So they are charging me for both.

The compliance email they provide doesn't work. "Yes, the compliance officer received the documents and has replied that the documents are not acceptable authorization for de-installation of Home Monitoring Unit. The monitoring officer must provide the required authorization. Please contact your PO to obtain the authorization. It must be emailed to [protected]@intoxalock.com"

there is no PO because there hasn't been a trial yet. Try to email that address it doesn't work and is false. This company is dishonest to the core. The Court has no clue why they are asking for this as they are not a government agency!

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10:20 am EDT
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Intoxalock Intoxalock device

My situation was scary, shocking and life threatening..
Sunday, Oct 10, 2016, I was scheduled, for a recalibration. My contract started, 5/2016 and it ends, Nov, 2016. I blew into the device, my vehicle, starting smoking, furiously. Than, fire started, fast under the hood and under the dash. The doors locked, I was inside, just after blowing and starting the vehicle. The fire must have damaged, the electric. Fortunately, I had a window open, so I climbed, out, I would not be able to send this email if the window was not open. People visiting next door called, 911, We were not able to manage the situation, we needed the fire department. I was afraid, with the gasoline the vehicle would explode. The vehicle was in my driveway and the smoke has penetrated, my house. The toxin burnt smell has been with me all week so I am not feeling well.
Intoxalock, told me I have to have one of their mechanics remove their device for $139.00, I can remove it, , , its all melted. Also, they are charging me, approximately, $3300.00, for their device. Their device was killing the charge of my battery every 6hours, I timed it. I was told to place a trickle down charger to keep the battery running, for the Intoxalock. I was not allowed to drive the vehicle, but I was told to keep a record of blows, 2-3 times a week, which I did for 5month, passed, every time.. Now I do not have a car and I was also, misguided by DMV, about the NYS, conditional license. I would never have placed this device on my vehicle, which I no longer have, my life in danger and now they want to charge me, this incredible amount of money, I need help with this issue. Thank you, Kathern Scheublein
Account#379017

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12:32 pm EDT
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Intoxalock Interlock device

The nature of having this device means someone got in trouble with their driver's license.
I have a Drivers permit. The waiting list to take the Driver's test is 3 months long. So I require a licensed driver to be sitting next to me in order to legally drive the vehicle in the meantime.
If I cannot find someone to drive with me on the day of recalibration, then I'm "locked out" & must have my car towed to the recalibration place.
Why isn't there a 24 hour grace period for customers that are blowing clean?
There should be a little window here for customers that are faithfully making
lease payments & recalibration payments.

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4:08 am EDT

Intoxalock Customer service

This company has the worst customer service of any company I have ever dealt with. While they are quick to take money from you, when they make a mistake and promise reimbursement, it never arrives. Their reps appear to be very poorly trained and give many different answers to the same question. They seem extremely unprofessional and script driven. Unfortunately, if your question does not appear in their script, they are completely unable to help and, of course, no supervisor is available. I am an attorney and the Intoxalock involved in this situation was for someone else. However, whenever I called, they seemed to have assumed that I was a person required to have an ignition device in my car and they treated me with utter disrespect. Go elsewhere for an ignition device and save yourself the money their mistakes cost you and the aggravation this company creates. BEWARE!

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Arturo Valadez
, US
Sep 13, 2016 5:39 pm EDT
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Joan herring,
I am totally agreed with you on this. I had the same horrible experience with INTOXALOCK CUSTOMER SERVICE,
SO please any other person who read this review by any circumstances DO NOT SIGN ANYTHING WITH INTOXALOCK find other companies more reliable and profesional. This company will take your money for nothing .

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J
5:12 pm EDT

Intoxalock Customer service

After I filed a complaint, Intoxalock contacted me in an effort to quiet me and agreed to pay towing charges incurred because of misinformation from their customer service department. However, they now continue to make me jump through hoops to get the reimbursement they promised. I sent an actual copy of my bank statement showing I paid for the tow. Not good enough! Therefore, I forwarded the exact receipt sent to me by the tow company which showed the company name, date of service and amount paid. Intoxalock's completely incompetent customer service department is still not satisfied with my receipt. Avoid this company. They will make promises and never follow through on them. There are many interlock ignition device companies who provide excellent customer service and they deserve your business instead of this company which provides terrible customer service.

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5:06 pm EDT

Intoxalock Customer service is useless

I had to laugh reading the complaints about not being permitted to speak with a manager. For over three weeks, I was told the manager or supervisor was not in yet, at lunch, or gone for the day. Instead, I am left to deal with some high school dropout advise me on the law. They had no idea that I was an attorney! They read from a script and continue to talk over the customer because they do not know how to answer questions that are off their script. It cost me $1200 in car rental fees and towing fees after a "customer service" rep gave me incorrect information. They also make it almost impossible to end your relationship with them. I was forced to get a court order requiring the removal of the device even though installation was never ordered by a court. Go to another company for your device or be prepared to deal with robots who can not help you at all. I had this put this on my son's car so I could be certain he did not drink and drive and they actually locked the system when I cancelled and would not remove the device without a court order. Once I had a fellow attorney explain what was going on, he immediately got a judge to sign an order demanding removal. Guess what happened next. They "couldn't find" the order I sent them. I sent them 200 more copies of the order so if they "lost" 199 of them, there would still be one left. Avoid this company!

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12:19 pm EDT

Intoxalock Automobile interlock device

Firstly: DO NOT USE THIS COMPANY! They are a money grab!

Rhode Island has new regulations as per the word of the Intoxalock rep. and I was asked to sign a new lease. The only way I was aware of this was that I had received a couple of calls from an unknown number that started with a recorded message. I thought it was a marketing call and hung up as I do to any call that is a recording. Today I received that call and happened to listened to it and it was Intoxalock reminding me that I need my unit calibrated. I have less than one month to go for a one year requirement of this devise. I called Intoxalock and spoke with Tasha I believe her name was. She explained to me that indeed RI has changed its protocols and need to go to a approved service center to have the new unit installed and the old unit returned. Not a big deal. What is a big deal is that I was charged $35 for an overnight shipping to the center because my existing unit says 1 day 14 hours for service. Mind you for the last 11 months they have shipped me a unit for me to remove the old unit and install the new unit every 60 days. Because I didn't listen to their recorded calls I know have to pay another $35 AND an additional $15 to the center (which isn't Intoxalock's issue) but wasn't told that there would be more fee's. This wasn't what I signed up for. I NEVER received anything in the mail letting me know of such changes. I, like most, get hundred of marketing emails and was sent two emails dated 5/10 and 6/13. Here is the body of the email sent:
-------------------------------------
Dear Joseph,

Your Intoxalock unit cannot be shipped due to:

Customer lease-end date already reached

Please login to My Account and resolve any issue(s) that is preventing the shipment of your Intoxalock unit. After resolving the issue(s), remember to order your calibration unit and choose a shipping option.
-----

I only checked my email and searched for all Intoxalcok emails and found those two. So... The rep. repeatedly told me that I had plenty of time from all the calls and emails to be prepared. I DONT DO MARKETING RECORDED CALLS. I use email minimally. I asked why didn't I receive a letter in the mail? I was told because I received two calls and two emails. Can you imagine in a legal situation there isn't paper work? Not even a letter?

This is only today's issue. For those of you who are seeking this devise for your unfortunate solution; be prepared for lock outs because you had eaten something in your car that has bread. When asked why you blow a .035 they will disrespect you by telling you that you had alcohol and when you tell they you didn't they will give you a spell and ask for over $100 with shipping or your car will not start. So much more too but I will leave it at that. I'm simply passing on my experience and will NEVER recommend this company. In RI it's mandatory if you even go to court for a DUI wether you win or loose your case. I have had three people I know get pulled over from leaving the same restaurant in North Kingstown and received DUI's... I have recommended them to Intoxalock for their unit but am sorry I did because they too have had nightmare situations with them. Rude, unprofessional, kids for their call center. You have other options that are better in Rhode Island. The DMV has a list of them.

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8:40 am EDT

Intoxalock Explanation of service completely lie

My name is denis kolenovic, I call intoxalock to get some information for unit to install in my car because I had a dui, spoke to rob, sales rep, he explained fee and what is going monthly charge...90 $ installation and 80.26 every 2 month 18$ for something... Else... Unit was distraction... And causing almost 2 times accident... Every other week I need to replaced apparently I made violation... Company made the unit so they make extra money... Only way I knew I went to new company, and explanation to me the way everything works, took 2 good days... To cancel the whole thing, I was on hold for 45 minute each time... Because nobody wanted to cancel, the want 323.00.. But my account was paid till 18 of this month, I terminator on june..4... I want to stop this company fragile, charges, and not disclose...

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Update by denis kolenovic
Jun 07, 2016 8:47 am EDT

every representative did not want to talk to you just put you on hold from 45 to a hour, , , they always have an excuse...Would not recommend to anyone

Update by denis kolenovic
Jun 07, 2016 8:44 am EDT

This company complete fraud, , ,

Update by denis kolenovic
Jun 07, 2016 8:42 am EDT

Companie a complete fraud, , ,

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12:21 am EDT

Intoxalock Ignition interlock

The customer service representative verbally abused me and refused to help. He told me I had poor reading comprehension and should blame myself for not reordering my calibration in time, since I had not due to an expired lease. My lease was supposed to be 12 months but expired after 11. When I caught the mistake I called ASAP but it was Saturday and calibration due Monday. I requested a one day extention to remain compliant with my probation terms but they refused citing I could not read and told me it was my mistake and refused to help, saying they would not let me talk over them while I attempted to explain the leasing error. The representative took 40 minutes to answer and then berated me until I cried. They are expensive, the device a huge drain on my battery, replaced my battery twice in a year and it still frequently dies causing issues with lockouts that are 75 dollars a pop. The device will not register a sample, causing issues while driving. They have hidden fees, ruined my ignition "run wire" they blamed my car for it, the machine has issues starting, they've double billed me and hold times can be over an hour, they are disrespectful and have also hung on me before when I was attempting to resolve an issue, and I wasn't even being obnoxious, just concerned. Go with anyone else, this company has no ethics and only cares about money and scamming you out of it.

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5:56 pm EST

Intoxalock Interlock device (legacy) 2016

Date: Feb 17th 2016 Client#342346 Driving home from installation of product by interlock installer... Device had to be blown into to start, , then 5 minutes later rolling re=blow, then less than 10 minutes 2nd blow/exhale, then a 3rd one before coming home after only going 9 miles away.. Seriously! Called the technical dept about issue, they told me its normal 1st time user.. Kidding right? The device is not user friendly, its hardly safe driving while engaged in driving distracting you from driving... And i do not think device was calibrated or working right when it was installed on my 2003 chevy trailblazer...So i am very upset, frustrated with what manufacturer (intoxalock calls user friendly... It took me over a hour to get home which normally takes me less than a half-hour 9 miles My desired resolution is to request a return of said product and cancel my account... I will go to courts to see i can get the device removed legally.. I had multiple chats with different agents on wednesday feb 17th at 2 pm cst here in wisconsin.. I cannot upload a invoice since i don't have ability with laptop... but can produce when needed... Robert

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4:46 pm EST

Intoxalock Intoxalock

From the moment this device was installed My life has been in danger. It's definitely less dangerous to drink and drive than it is to use this device. However, if you try to have it taken out early, they tell you they will charge you for the whole year because it's in the contract. If you try to call them for help when the device has stranded you on the side of the road, they pretty much accuse you of drinking and treat you badly. They do not care one iota if the device has stranded you on a cold, dark road. Not only does it devalue your vehicle by screwing up the electronics, it is extremely hard to use. Don't believe what you read about false positives not happening. They happen all the time. You have to blow hard for about 6 seconds then inhale then blow out to finish. The darn beeper goes off every 10 minutes so it's impossible to keep pulling over to blow, inhale and blow again. The truth is you have to do it while you are driving, even if you are on a dangerous dark windy my road. Let's touch on the other health danger. They reuse these devices so God only knows what diseases you are inhaling. They claim to clean them but I watched the installer blow into it several times. I can only hope he doesn't have some horrible disease. Don't install these dangerous devices. Take an uber or have a friend drive you. It will save your life and your health. Don't give them your hard earned money. They don't deserve it because their product is horrible.

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8:29 pm EST

Intoxalock Interlock device (never use)

Worst Interlock device ever. First off, they had me install a camera, when my state never designated one. This included 3 hug wires hanging everywhere in my car, with a camera glued under your review mirror, along with the largest interlock device i've ever seen. This thing drains your battery, even if your not using it. I mean drains, drains, drains your battery (4-times my battery died). They're priced at the very highest of all interlock devices, and are the least unsuspicious. When i mean unsuspicous, I mean that most interlock devices you can find a cup or something to put over to hid the embarrassment of blowing into a breathalyzer say in a gas station or fast food drive in (worth looking up). Under no circumstance would i ever encourage anyone to use this piece of crap. They make you sign a 1-year lease. So what i did, was said i agreed, however never signed the lease, If you are desperate, then do the same, just to test the device. oh!. and by the way the service is the worst, takes 30 mins to 1-hour to even talk to anyone on the phone. I was stuck in my car in 10 degrees in winter, and you can guess the outcome. Also if you miss your monthly recalibration, then you have to get your car towed to the service dealership in order to get recalibrated. My battery died, and i was snowed in this winter [protected]), and they charged me $75 + tow fees. I am very blessed i never signed the lease, and i got it uninstalled. Under no circumstances would i ever recommend this company. Worst ever. I used Lifesaver. They have the smallest device + cheap + you can buy a coffee cup to hide the device. I hope you read this because, a DUI interlock device is always the worst of your DUI experience. You think that jail, fees, HaaHaaHaaa your wrong, driving with the interlock is by far the worst, and most embarrassing, unless you use the right company. Best of 2016, and lets all petition our state legislators, to stop interlocks. There unconstitutional (please read your rights). Please email me if you have questions [protected]@gmail.com

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wvvepa
Long Beach, US
Jul 21, 2022 11:57 am EDT
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Deceptive and predatory business practices are the gold standard for this company. The manual they give does not match the device they installed making following their mid-evil rules hard if not impossible to understand. When you call for clarification, you get an uneducated, rude person (often with accents so thick you can't understand them) who simply reads a script from a manual. The often refuse to transfer you to a supervisor. When you do get through to a so-called supervisor, they flat out lie to you. Then when you call at the end of your term, they tell you "Oh you have a violation and must keep the device on for another 120 period". They claimed I had missed a rolling retest. They then admitted no you we not in the car and no alcohol was involved but our rules (not the State's rules) say that is a violation. Washington State gave total and complete control over to these companies. There is no mechanism for a hearing to dispute the issue. The State authorities agree I violated no laws or rules of the State of Washington, I violated an Intoxalock rule. But this company is all about the cash. You've got cash, they want it. The way their rules are written they can violate you for years. If you have another choice of company to use, you should. Sadly, any other choice for me would involve a 100 mile. If you can go somewhere other than this deceptive and predatory company for your own peace of mind do so.

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Jrb79
, US
Dec 23, 2018 2:56 pm EST

Intoxalock is as good as any iid company. The whole iid thing sucks. However there is now a cup specifically designed to fit intoxalock device . go to www.jugornotcover.com. they work perfevt amd are awesome..

Intoxalock Customer Reviews Overview

Intoxalock specializes in ignition interlock devices, which are breathalyzer systems installed in vehicles to prevent operation if alcohol is detected in the driver's breath. Their services cater to individuals required to install such devices due to DUI regulations or for personal safety commitments. Intoxalock offers state-certified installation, calibration, and servicing of their devices, with a focus on ease of use and compliance with legal requirements. Customers can access 24/7 support and numerous service centers for assistance with the Intoxalock system.

Intoxalock In-depth Review

Overview: Intoxalock is a leading company in the alcohol monitoring industry, providing reliable and innovative solutions for individuals and organizations. With a focus on preventing drunk driving, Intoxalock offers a range of key features and services to ensure safety and compliance.

Product/Service Quality: Intoxalock's products and services are highly regarded for their quality and reliability. Customers consistently express satisfaction with the accuracy and effectiveness of Intoxalock's devices. In comparison to competitors, Intoxalock stands out for its superior product performance and customer satisfaction ratings.

Pricing: Intoxalock's pricing structure is transparent and competitive. There are no hidden costs, and customers appreciate the value for money they receive. Compared to competitors, Intoxalock offers affordable pricing options without compromising on quality.

Ease of Use: Intoxalock's products and services are designed with user-friendliness in mind. The installation and setup process is straightforward, allowing customers to easily integrate the devices into their vehicles. The accessibility and convenience provided by Intoxalock make it a top choice for customers.

Technology and Innovation: Intoxalock utilizes advanced technology and innovation to deliver cutting-edge solutions. Their devices seamlessly integrate with other systems, enhancing the overall effectiveness of alcohol monitoring. Unique features and advancements set Intoxalock apart from competitors, making it a leader in the industry.

Customer Support: Intoxalock offers excellent customer support through various channels, including phone, email, and live chat. Support representatives are knowledgeable and helpful, ensuring prompt resolution of customer issues or concerns. Customers appreciate the responsiveness and efficiency of Intoxalock's support team.

Reputation and Trustworthiness: Intoxalock has established a strong reputation in the industry for its reliability and trustworthiness. Their products and services comply with industry standards and regulations, giving customers peace of mind. Intoxalock's commitment to safety and compliance has earned them the trust of individuals and organizations alike.

Installation and Maintenance: Intoxalock's installation process is efficient and professional. Scheduling appointments is easy, and technicians are readily available to assist customers. Maintenance requirements are minimal, and associated costs are reasonable, making Intoxalock a hassle-free choice for customers.

User Reviews and Testimonials: User reviews and testimonials from various sources consistently highlight the positive experiences customers have had with Intoxalock. Common themes include satisfaction with the product's performance, ease of use, and excellent customer support. Overall, users highly recommend Intoxalock for alcohol monitoring needs.

Pros and Cons: Intoxalock's main advantages include high-quality products, competitive pricing, user-friendly experience, advanced technology, and reliable customer support. However, some customers have reported minor issues with installation appointments. In comparison to competitors, Intoxalock excels in product quality and customer satisfaction, but could improve on appointment scheduling.

Conclusion: Intoxalock is a reputable and trustworthy company that offers top-notch alcohol monitoring solutions. With their high-quality products, competitive pricing, user-friendly experience, advanced technology, and reliable customer support, Intoxalock is the go-to choice for individuals and organizations seeking effective alcohol monitoring. Overall, Intoxalock's performance is commendable, and potential customers can confidently rely on their services.

Final thoughts: Intoxalock has demonstrated its commitment to preventing drunk driving through its innovative products and exceptional customer support. While there is room for improvement in appointment scheduling, Intoxalock's overall performance is impressive. Potential customers can trust Intoxalock to provide reliable and effective alcohol monitoring solutions, ensuring safety and compliance.

How to file a complaint about Intoxalock?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Intoxalock in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Intoxalock.
- Mention key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Intoxalock on ComplaintsBoard.com.

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Contact Intoxalock customer service

Phone numbers

+1 (888) 283-5899 +1 (877) 327-9130 More phone numbers

Website

www.intoxalock.com

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