Complaint Rating:

Company information:
Intex Pools
Massachusetts
United States

Company refuses to change tubes that dry rot and won't even last through 1 pool season so every year new tubes have to be ordered! I upgraded to bigger pool with same problems. The last straw was my pool was only on it's second season & came apart at seams, flooded my yard and killed all my grass! How safe can it be when 1 minute your kids are having fun laughing & then boom - the pool empties, your dumped on the ground & no more fun. The company brushed me aside without replacing it, crediting me or a discount on a new one. What a waste of money!!! This company has poorly made products & does not care 1 bit about it's customers - whether new or loyal customers of years!