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Intex Complaints - Poor Product and Customer service

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Intex
Posted: 2008-07-14 by L [send email]
Poor Product and Customer service
Complaint Rating: 100 % with 1 votes
Company information:
Intex
PO Box 1440
Long Beach, California
United States
Phone: 1-800-234-6839
intexcorp.com

Bought the Metal Frame Rectangular Pool 24 x 12
We have had nothing but problem after problem. This is our second year having the pool. Filled this pool with 200.00 worth of water, to realize there is a leak in both Plunger Valve Assembley Parts. Called intex for help on this emergency, customer service says "we are not taking calls right now as call volumes are high"
Thats a lot of help.
Comments United States Pool & Bath Services
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Comments

56 days ago by Robert Summers [send email]
I have been dealing with Intexcorp for about a month and a half over missing parts for a 18' above ground metal frame pool. The valves and filter strainers needed to hook up the pump to the pool were missing, I called Intexcorp and was advised I needed to submit a claim form to get the missing parts. Ok thats fair so I faxed it to the number that they gave us and called back a week later to check on my claim. I was told that my fax did not come through and was given a second number to fax it to, sent it to both numbers this time and again called to check on the missing parts. I was told that they had received my claim but the parts were on back order and that they would be sent ASAP. Two weeks later called again and was told that my claim was not received and wanted to know what number I had faxed it to. The customer service rep. was reading from my claim form so I know that they have it, again more run around and stalling from Intexcorp. So what to do what to do? Decided to call every retailer of their products and ask them to get involved. I figured if everyone that has had a problem with Intexcorp customer service could start complaining to the major retailers, ie. Walmart, Target, Home Depot then they might stop selling Intexcorp products and put them out of business. If nothing else they might have to fix their Com.Ser.Dept. I hope that everyone that knows someone who has had a problem with INTEXCORP passes this idea on and start hitting INTEXCORP in their wallet.

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