Complaint Rating:

Company information:
Jackson, Mississippi
United States
Phone: 601-573-4885

ATT DSL residential customers are prohibited from recieving the internet service without installing yahoo software, bellsouth (att) help desk software, and other unidentified and unwanted software JUST TO GET ONLINE!. The customer service refused to assign a username and password to a customer UNLESS they downloaded the unwanted software described above. I was told by Customer service that once i started the process, that i would have a choice to not install the software that was not wanted, but was NOT given the choice by the software like I was told by customer service. Then customer service told me that I could UNINSTALL ALL unwanted software after installation. I found out that it only let me uninstall the help desk software. I spent 2 hours on phone arguing with customer service about this. ATT (bellsouth) have NEVER before (a month ago) required anyone to install software on customers machine JUST to log onto the internet with DSL service. this is a new tactict to get unknown and unwanted software onto customers machines.

This just started less than a month ago, I have helped my customers in the Jackson MS area for years to get on DSL or CABLEMODEM and this is a TOTALLY NEW tactic and completely WRONG to totally REFUSE a customers service unless they installed this 8.7 MEGABYTE package that downloads OTHER SOFTWARE during installation. the Customers antivirus was going haywire with warnings similar to some spyware and trojan programs!

Some lawyer somewhere had to have come up with this idea!