Complaint Rating:

Company information:
Qwest Communications
New Mexico
United States

Other posters stories sound familiar to me... Qwest made me an offer through a third party which I accepted after researching and confirming with Qwest which now they state does not exist for internet service for one year at $25 and thereafter for life $36.99. I was also to receive a $50 credit for purchase of a modem. I am now being billed $59 for the service and have yet to receive the $50 credit (this started three months ago). I have spoken with customer service repeatedly about my incorrect bills and was assured that my contracted price and credit would be in my next bill. Now yesterday they inform me this contract does not exsist and try to get me to agree over the phone to a new higher rate and no lifetime price guarantee. Don't deal with customer service! I'm going straight to my attorney general's office and sending Qwest a certified letter with copies of the contract.