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intelius.com Complaints - Wanted 24 hour pass and ended up with month's subscription and protection fees

Review all intelius.com complaints

intelius.com
Posted: 2009-05-06 by   Gail Soberski
Wanted 24 hour pass and ended up with month's subscription and protection fees
Complaint Rating: 0 % with 0 votes
Company information:
Intelius
Washington
United States

I signed up for a 24 pass with INTELIUS for access to people search for a high school reunion.
I ended up with the fee for the 24 hours, 14.95; a month's fee, 19.95, and 24 protectionplus123 for 19.95.
None of these extra fees were clear on the original sign up.
When I received an email regarding my monthly membership, I called the number on the email immediately and cancelled the membership. They claim they never received that call.
This is a scam and I would like my complaint published to warn others about this scam.
Comments United States Other
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Comments

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 115 days ago by   Intelius_Customer_Support 0 Votes
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

It sounds like you have also accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.

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