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Intelius Subscription Complaints - unauthorized charge

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Intelius Subscription

Posted: 2009-05-15 by   ms. battenhouse
unauthorized charge
Complaint Rating:  100 % with 2 votes
Company information:
Intelius
Hawaii
United States

My mother was supposed to be paying only $.95 for a ONE time use to find a long lost friend and ended up being charged 19.95 a month for the past two months to her cc. I had to wait on the phone for about twenty minutes to get a human being and he refused to reimburse any of the money even though it was never used and we hadn't realized we had been signed up. This is just absolute crap!!! If it was there in writing when we signed up then it must have been micro-scopic writing.
Comments United States Unauthorized Charges
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 108 days ago by   Intelius_Customer_Support 0 Votes
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

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