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Replied
unauthorized charge
I went to people search; looking to see if I can find any biological family; I saw the free trial sevice, with no memebership or information required... I wanted to see how accurate it is, so I typed in my name, and I popped up, but it wasnt what I needed, so I never proceeded any searches. No pop up's, popped up asking for any type of information... I just closed out the site, and left it alone, Until this morning when I found out that this piggy-backed another charge through some online scam... Now I have issues with my bank account and everything is in dispute, but my account is frozen until the bank resolves the situation, and Im in limbo with the rest of my bills due this month... THANKS GUYS REALLY APPRECIATE THIS GREATLY!
The complaint has been investigated and resolved to the customer's satisfaction.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
Please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.
unauthorized debits from account
This company keeps taking money out of my account ($19.95) every month. please contact me at [protected]@yahoo.com
Replied
visa card payment
I was charged US$19.99 on 14 Jan 2011 by INT*INTELIUS from my VISA card. I had used the compnay's internet people search in early 2010 once to trace a lost friend in USA. I had since paid the company for this service using VISA card. Since then I had not used the service anymore. Why it is still charging me ? What is this all about? Please refund my money. Singapore ABC.
The complaint has been investigated and resolved to the customer's satisfaction.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
Please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.
Quiero q me devuelvan mi dinero no era 19.95 no lo autorize favor llamar [protected]
In January of 2011, I signed up with Intelius to look up a phone number for me for the fee of $0.99. I understood that with it, I would have to sign up for a free trial membership with the company but could cancel prior to free trial ending. I found the service to not be helpful but figured that for $0.99, there's not much I could really expect. Shortly after, I canceled the membership that I was OBLIGATED to sign up for. I just realized today that I had still been charged $19.95 ever since then. I should have reviewed all the charges on my statement sooner but I've never experienced this type of unethical practice before. When I contacted Itelius about these unauthorized charges, they stated that I didn't completely cancel my account as I was misled to believe. Intelius purposely manipulates customers by signing them up for TWO memberships. So while I assumed I canceled my account with them, they happily charged me for something I did not want or ask for. I am outraged that they are able to continue to cheat people out of their hard earned money. I spoke with Manual and then his supervisor Kim (#8738) and while they repeated their scripted apology, stated that they could only give me a refund for three months. They know that they are wrong but are only willing to resolve 30% of their crimes.
SCAM, SCAM, SCAM ! and the service people have a script to read to you on why you did this and "tough luck, we got your $19.95 ! " . I was watching out for this kind of thing and they still got me signed up. One search for a college roomate from 25 years ago cost me $2.95 plus $19.95 and if I had not called, I would be charged that every month.
watch out! deceptive marketing
I used this company for a one time look up. I missed that somewhere hidden in the web page, I was signing up for a bogus "identify protection" Missed that they were charging me $20 a month. When I noticed the charges I was working in Africa was unable to cancel fior three months. Never would have signed up for ID protection and don't even want this company to have any information about me. From talking to them, they are usedto this sort of complaint. Am disputing the chrages through my credit card company. These people are deceptive and should be stopped!
You are a victim of what is called "post transaction marketing" and Intelius does quite a bit of this. If you complain directly to them you should be able to get the last 3 months credited back. If they won't work with you, dispute with your credit card company and show them the list of complaints (which #'s in the thousands) and do a search on Intelius Lawsuit and you will see there was a lawsuit filed in the State of Washington that was found in favor of people like you who got taken for a ride. Lastly file complaints on the internet with the BBB and your States Attorney General office.
unauthorized charge
Canceled this service in december 1st, 2010 but illegal charges totally $45.80 were made. you are to refund this at once. this account used my email [protected]@yahoo.com. *I expect to see this refund today! paypal was notified. transaction date name of merchant transaction amount 1 12-31-2010 int*intelius sb [protected] $19.95 2 12-24-10...
Read full review of Inteliusladrones.
Desgraciadamente abri una menbresia con intelius, supuestamente era por 5 dolares aprox. los primeros 7 dias, no lo recuerdo muy bien x q ya hac como 3 meses d eso. Hable antes d los 7 dias para cancelar x q supuestamente si cancelaba en ese tiempo no me ivan a hacer ningun cargo, y todo estuvo muy bien, m cancelaron la membresia, pero hasta la fecha m siguen cobrando d mi tarjeta 20 dolares mensuales y hasta 2 veces por mes. Ya he hablado 2 veces para cancelar y supuestamente todo esta arreglado pero me siguen quitando mi dinero. No se como hacer para partar esto.
The complaint has been investigated and resolved to the customer’s satisfaction.
ya habri una cuenta con intellius ase como un mes ...me cobraron 5 dollares pero nomas era de prueba supuestamente yo nunca acepte que me cobraran por mes me estan cobrando 20 dollares y no me pesaria pagarlo pero la verdad que nisiquiera sirve para nada ...son unos rateros
Replied
bait and switch
According to Renee Berg, Intelius Supervisor, Employee ID 8114, in a conversation 12/15/2010 at 12:28 pm:
Intelius is aware that the information furnished in all of their reports is information that is available on the internet for free. Ms. Berg stated that the information is pulled from a search of the internet and "aggregated" into the report that is requested.
Ms. Berg also stated that Intelius does not imply the information frnished is not available for free elsewhere.
Terms of Service:
Disclaimer Of Warranties. The information in the Intelius databases has been compiled from public records and other proprietary sources for the specific purposes of (1) locating individuals, property and businesses, and/or (2) providing general background information about individuals and businesses for verification purposes. Neither Intelius nor any of our data suppliers represents or warrants that the Information is current, complete or accurate. Intelius HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES REGARDING THE PERFORMANCE OF THE SERVICE AND THE ACCURACY, CURRENCY, OR COMPLETENESS OF THE INFORMATION, INCLUDING (WITHOUT LIMITATION) ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ADDITIONALLY, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER, INCLUDING (WITHOUT LIMITATION) ANY DIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR ANY OTHER CLAIMS OF YOURS OR THIRD PARTIES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You assume all risks associated with the use of our databases and information.
Ms. Berg also stated that ALL Intelius information provided comes from free sources. The statement in the terms of service suggests a relationship with "our data sources" and also indemnifies those sources from responsibility. How do you indemnify a source that you do not have a contract with?
I did a random phone call verification on 3 common "pay for" sources of public records information. None of those sources list Intelius as a client. Intelius refuses to identify who they pay to provide their information.
Here is what Intelius states on their website is included in a Backgrond check:
What is issued within the Background Check?
Intelius provides instant and comprehensive Background Searches on anyone. This detailed search includes the following information:
Criminal Check
Bankruptcies
Small Claims
Property Info (If available)
Neighbors (If available)
Tax Liens
Judgments
Licenses
20 Year Address History
Mortgage
And Much More
The background check that I was charge 40.00 for had one address that was 15 years old for the name I was searching for. That person's address history showing addresses for 20 years prior is available for free on the internet because I found it. So, Intelius did not furnish me a 20 year address history which is a breech of what they claim on the website. In fact, it is a lie and the terms of service confirms it is a lie. I am surprised they don't add "if available" to that claim.
The report did not have lein information that appears on a credit report for the person requested in the state that the address is listed for. So, that verifies that Intelius does not have access to Virginia State court records that are public. The person does in fact have a judgement and a current lien as well as a 3 year old bankruptcy.
The Intelius "terms of service" state:
Intelius will use reasonable efforts to deliver the information services to its customers, and to compile information gathered from selected public records and other sources; provided, however, customer accepts all information "AS IS". All purchases are final with no refunds. Furthermore, Intelius accesses and is charged for information controlled by third parties and cannot guarantee the accuracy of the information.
Comments about these terms: If Intelius is paying other sources for information that can be had for free from the internet, they are complete idiots. Ms. Berg stated that all information they report is from "free" sources obtained in internet searches.
Ms Berg argued that since the terms of service disclaim any understandings that a consumer may get from statements otherwise on the website, Intelilius is not at fault.
Intelius is incorporated in Washington State. I would suggest that anyone who feels Intelius has used misleading and false statements on their website to obtain consumer monies call the Washington State Consumer Protection Division at this number and file a complaint:
[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
recurring withdrawals
Attempted to do a search and website never worked properly and, therefore, no service was rederred to me.
They must have caught my account info and are now performing recurring charges on my debit card--I have no credit--and live on the income of debit card.
Serious negative living hardships have been created.
11/10/[protected] BILL PAY DDA INT*INTELIUS CM INT*INTERLIUS CM [protected] WAUS 1.95
11/10/[protected] (Same as above) 19.95
12/13/[protected] (Same as previous month)
12/11/2010--Spoke with Amy (CSR) and she soke with her supervsor, Germany, and they would only reverse 12/13/2010 charge and cancell account in January.
Already a victim of Identity theft which I informed them of.
Will be in contact with my bank.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
unauthorized charged debit card $19.95
An unauthorized charge appeared on my pa child support debit card statement on december 7, 2010 for $19.95. I did not approve this charge. I had no knowledge of this charge. I want reimbursed $19.95 plus compensation for stress, cost, and interest as quickly as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
If you still need assistance with your account please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.
www.intelius.com/emailcontact.php
Unauthorized charge of 19.95
I ordered a name search for .95 cents and they charged me $19.95
It also happened to me but just to be fair, I called Intelius and I politely spoke to their customer service. I explained to him that I was unaware or missed the part about the monthly charge of $19.95 after 7 days. He said no problem and my money was refunded to me within 5 business days.
They took $19.95 out of my account. How due I sue them for taking my money? I wanna sue them!
This company has charged my debit card two separate times now in the last couple months. It is very, very frustrating and I am so sick of these bogus charges appearing on my card transactions and then this money is taken off my card and I can not afford this crap left and right. I am this close to closing out my debit card and I should not have to do this! Please reimburse my account and please do not for any circumstances take money out of my account again. I made the mistake of ordering info for one phone number and now you have my card info, which I deeply regret. Thank you in advance for your cooperation in said matter. Good day.
11/18/2012 INO*INTELIUS.COM/SB Pending -$19.95
I agree, did the same thing to my wife's account
They did the same thing to me. This is illegal. Not only is there any notice of this on their reciepts THEY ALSO FAIL to notify you via e-mail that they took the charge out of you credit card account.
EVERY other company sends an e-mail confirmation!
That tells you they are STEALING!
Report to your state attorney general - you can do so online. I AM!
I too have had this unknown unauthorized charge from my account. I am not happy about this and this needs resolved quickly. Please reimburse my account back and take me off your whole system or how ever you found my info.
Replied
cannot delete account
Intelius charged my credit card without my authorization through a company namec ValueMax. Fortunately ValueMax returned what they took from me but now I cannot delete the account that I have set up with Intelius. After speaking with a supervisor, she claimed they are unable to do that for "tax purposes" which is totally ridiculous. No where on their...
Read full review of Intelius
Replied
no privacy protection
They do not provide a solution to remove your personal information. I have been trying for weeks to get my information removed. I now have a case pending with TRUSTe (who actually puts their seal on the website), the local BBB, and a complaint with the Federal Trade Commision. If you want your information removed, I suggest you file a complaint with the FTC! Their fax number does not work and they will NOT respond to your emails.
AGAIN if you had a problem with Intelius.com, file a complaint with the FEDERAL TRADE COMMISSION! This is the only way to stop it, once their is enough evidence for the authorities.
REPORT INTELIUS.COM TO THE FEDERAL TRADE COMMISSION!
The complaint has been investigated and resolved to the customer's satisfaction.
You can also contact your local utility companies, courthouses and/or county offices to determine what information is being made available; and how to have it removed.
To accurately suppress that data, we recommend you follow the ‘opt out’ process found on the Intelius website at http://www.intelius.com/privacy.php . Please review the “How to Remove your Information from the Intelius Public Records Databases” section of the policy. We do require the individual’s identity to be verified prior to processing an opt out; however, if they do not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.
If sending a notarized statement of identity, please mail to:
Intelius, Inc.
Attn: Opt Out Dept.
P.O. Box 808
Bothell, WA 98041-0808
We appreciate your cooperation is resolving this issue apologize for any inconvenience.
Replied
unauthorized charged
To Neil of Intelius customer service
I have called today at spoke to Tim without lastname as he stated that he doesn't provide his lastname and he is the only one in the call center by this name. The issue I am writing about was that Intelliues has been charging my debit card for $19.95 without my knowledge and doing research on my account, I have found two charges from October 15, and for today pending transaction. Tim have cancelled my account and was told that he will credit to me the $19.95 for this pending transaction. I am not interested with any type of program/membership/or promotions. The reason I have stumbled onto the website for US Search was to trace a phone number and that they were charging me .95 cents to get the information. I honestly did not click no boxes as I am very careful in being charged to what I agree and difinitely I don't have no intention of paying $19.95. I only agree to pay the .95 cents. I am asking nicely to refund me the charges made by intellius to my account on or about October 15, 2010. I don't have no intention to file a formal complaint with the state of nevada consumer affairs as well as to the state of where your company obtained your license. Please return my money for October 15, 2010. If you don't have the authority to refund my request, please forward it to the higher management. I have never heard nor I have received any refund yet but I will be pursuing to file my complaint with the State of Nevada Consumer Affairs or even to the small claim court. I am doing my best to work with them in a amicable way but their response of ignoring my request does not show any good faith.
The complaint has been investigated and resolved to the customer's satisfaction.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
Please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.
Replied
free trial scam for identity protect
I got taken for $339.15 because I didnt' get the monthly receipts via email and I use their services for other background checks so the $19.95 went unnoticed I'm sorry to say for 17 months. I've never used the Identity Protect service as I'm already a customer of a much more robust ID service. I contacted customer service and was only able to get 3 of the...
Read full review of Intelius and 2 commentsrefuse to cancel service
I have sent at least 3 emails requesting that my service be cancelled and the fee refunded.
I signed up for the free trial for people search to find one telephone number that I couldn't get until I had accidently agreed to the identity theft service. I immediately requested that both services be cancelled and requested.
But 7 days later they billed me for both services. I did get a refund for one service but after 3 more requests to cancel, I am still getting billed for the other service. I find that their website is a complete rip off. It deliberatley takes you to other pages to get you to inadvertently sign up for other services. I didn't realize what I was getting into until they had billed me almost instantly. And, they say you can cancel online but I guess that doesn't work. Consumer beware!
I have been fighting with these folks for almost a year...they have defrauded my account for at least a year. WHEN I called them and requested a refund they indicated they could only authorize 1 Month.
I will be taking them to small claims court. I also notice that there is a Class Action suit against them but they know the Legal system and by the time the Judge grants a settlement They will be broke. icjr52@gmail.com
Replied
I was charged and have no idea what that is
If you select a promotional price on the intelius website, you will also receive a free 7 day trial of identity protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19. 95 monthly. However, there’s no obligation. If you determine within the 7 day trial that you no longer want identity protect, you can cancel your...
Read full review of Intelius and 49 commentsunathorized charge of credit card
As with others here who have lodged a complaint, I too have had my credit card charged for a service I did not authorize. I originally was looking to find the owner of a phone number who was also telling me they were going to start charging a fee on my credit card, but was informed it was a bogus number. So in turn I called to cancel my my subscription with Findanybody, which I found out is part of the Intelius group. I cancelled the subscription within the 7 day period and was informed there would not be any further charges, but still I have 2 seperate charges on my credit card from Intelius, and this happened in a period of two weeks. I went to the Intelius web site and got another number to call, but have been unable to get anyone to answer. My next step is to get in touch with the Attorney General and let them deal with this fraudulant company.
did the same to me
Replied
I don't ask for the service
I only ask for one adress, and then, they charge me $ 19.95 dlls per month. we have four months charged and I change the number of my credit card but intelius persist to make the monthly charge.- I need my money back and I nedd to cancel this charges inmediately.
Thank you
The complaint has been investigated and resolved to the customer's satisfaction.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
Please call 888-445-2727 Monday – Friday 5am – 8pm PST. We will be more than happy to assist you with your account.
Hello I am the Owner and CEO of The National Registry of ID Theft Protection and Fraud Prevention and I thought I'd send you this email to let you know that all is not lost. There are many scams going on across North America which is why unfortunatly I created this company to help those who have been victims of any scams and you would be surprised of the origin of which these scams came from. Now I ask that you check out my websites which are www.nationalregistryofidtheftprotection.yolasite.com and www.nationalregistryofidtheft.com and www.nationalregistryofidtheft.vpweb.ca you will come to find that I am not a telemarketer I am actually a registered Consumer Advocate with both US and Canadian Governments and my full information is on my websites including my address and toll free number as well as my cell number and actual home number the reason being is I don't believe in hiding who I am or where I am and I'm actually quite proud of what I've accomplished and I've recieved many letters of recommendations from all of my clients however due to the legality of my company I have not posted these testimonials as of yet at the request of my clients. No one is proud to have been had by a scam or any scam for that matter so I urge you to call me either toll free [protected] so you save money on long distance or on my cell [protected] to reach me at all times. Ron Leduc
Replied
rip off
Used their services to trace a call.When I got the bill from my credit card, they had conveniently added another 19.95 charge in addition to what I had been billed for trace. "Slavia" at Intelius said she could credit me $5.00 since a billing cycle had passed since charge. Asked if I remembered one of the website pages with a picture of something I didn't recall at all.She indicated that is where I signed up for this monthly charge.Have the invoice for the trace charge, but never bought so don't have invoice for whatever they are billing for now.I am disputing with Mastercard.Maybe they can get somewhere.
The complaint has been investigated and resolved to the customer's satisfaction.
Please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
It sounds like you have also accepted the People Search offer that is advertised on the Intelius website. If you no longer wish to be enrolled in the People Search membership, please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you.
I would like to canel any dealings with this company as I fell I was mis lead into this anyway you are taking money out of my account and I cannoot reach anyone to get any action towards caneling my account
James Evans
I applied to Intelius for a one time $1.95 name and address search. They offered a .95 sale price, which I too quickly clicked on not realizing I had signed on for a $19.95 per month (doubled) for both an ID protection plan and a Search service allowing me to search 100 people per month. I am an individual, not a business, would not be interested in such a thing.. This company comes out of Washington State./ I am writing a letter to Atty General of that state, to complain, and others should do the same. I have been charged $19.95 twice in March and twice in April 2010. Put an end to this scam. Dont use this company. be careful what you click on or "agree" to. I am told I will be refunded, I am waiting to see.
I am very very very disappointed in this company.I did not get the results I expected on April 29th and asked for a refund.I called into customer service and asked for refund, all she did was offer me a free report.I then spoke to supervisor who was no help but then told me how they cant even pull up individual background checks but just everyone they can find in country with that name and you have an optipn for ss number but you they cant legally check with social security or do anything with it.The real kicker is she then told me there was another department in building that helps with employors screening potential employees, maybe this detailed report would help.She furthermore told me she WOULD refund my money if i paid for thier background check.This told me she knew I did not get what I paid for.So, she put me on hold, talked to guy in other office and said she explained to him what was going on, she hung up.As soon as she hung up he said there was nothing he could for me and he did not know what she told me.POOR CUSTOMER SERVICE and false advertising.I want my money back.
I signed up for the so-called 7-day "Free-Trial" with Intelius and discovered the service isn't worth the money. So, well within that first week, I not only cancelled my account on-line, I also wrote Intelius Customer Service for back-up cancellation - they don't make it easy - as well as repeatedly asked for email confirmation of my cancellation request.
No good, they charged me anyway! When I called to complained, they lied out right and said I had called outside the 7-day free trial! What a rip=off and liars to boot! I'm calling the FCC.
Do not use this company for any serach. Sent for telephone info and received only a bill. Repeated efforts to contact were ignored. Called card company and they got me in direct contact. Talked to Uriah @ [protected]. Complaint resolved. They did try to charge me $19.95 for some sort of membership but I made them take it off. Took me days to do this and I had to get my CC company involved. I was on this right away. Keep an eye on your CC bills at all times. Does anyone know of a reputable company to use?
Like others have mentioned, intelius pad their charges and my $6.95 purchase turned about to be $26.95 (they tacked on an additional $19.95). Plus the information was not current and their were no phone numbers (as they has stated there were).
If you need a background done use someone else or pay close attention to your bank statement! These guys are thieves! Paying someone else a little more may insure that you won't get billed extra like I did. Also, since the information I requested was old, the search was for nothing. Beware of this company!
I REGISTED WITH INTELIUS ABOUT A WEEK A GO TRYING TO FIND MY FAMILY MEMBERS AND I HAVE NOT RECIEVED NO INFORMATION YET ABOUT NOTHING AND THEN I AM BEING CHARGED FOR SOMETHING THAT THEY DIDN'T SEND ME! I WANT TO CANCEL MY ACCOUNT AND I WOULD NOT RECOMMEND NO ONE TO INTELIUS SITE TO LOOK FOR NO ONE CAUSE THEY ARE A SCAM ARTIST AND A RIP OFF!
I had the same experience. I used Intellus to find someone and got little to no information but I was billed $19.95 after the fact. I will never, never, ever, ever try to use them again!
JUST SAY DISPUTE THEY HAVE TO REFUND ALL CHARGES, ONCE A CUSTOMER SERVICE REP GETS ON THE PHONE AND YOU PROVIDE ALL YOUR INFO TO THEM FIRST AND LAST NAME AND THE BILLING ADDRESS AND THEY SAY THANK YOU HOW CAN I HELP YOU TODAY? SAY I AM DISPUTING ALL OF THE MEMBERSHIP CHARGES! THEY HAVE TO REFUND EVERYTHING I USED TO WORK THERE TRUST ME I KNOW, AND THEY HATE IT WHEN PEOPLE SAY DISPUTE THAT IS THE ONLY WAY TO GET ALL OF YOUR MONEY BACK TRY IT!
close your bank account open another one easy
Replied
charged fees not agreed to
I performed a 3.00 search for an old friend's phone number and address on the Intelius website. I got an outdated address and phone number (around 10 years old), never finding an updated address and phone number through an Intelius search. The agreement stated that my account would be charged 3.00. About one month later my account was charged 19.95 by Intelius. When I called them, they told me that I had agreed to pay for a membership with them. Nothing was mentioned before, after, or during the search about a membership or a charge of 19.95. I told them that I wanted the charge removed, that I did not want a membership with a service I would never use again. I did not agree to it in the first place. Initially, the representative told me that they would simply cancel the account, but would not refund the 19.95. I asked to speak with a manager and the tone changed. The representative then told me that she would talk to her manager herself and see if the money could be refunded. Eventually, the representative came back on the line and told me that all charges would be refunded. I am waiting for the refund to show up on my account.
Beware! Don't trust Intelius agreements. There are most definitely hidden charges. Do not give them your credit card number; who knows how much they will deduct from your account in the end.
The complaint has been investigated and resolved to the customer's satisfaction.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
Please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you with your account.
Replied
unauthorized charges
I used the service once, and have been getting billed on a monthly basis. When I try to cancel, I can't get in, the site does not recognize my email--thus can't give me the password to cancel--and the telephone number for customer service is unavailable...I've sent an email, to see if they actually respond.
Read full review of Intelius and 13 commentsAbout Intelius
The people search function allows users to locate individuals by entering a name, while the reverse phone lookup service helps identify the owner of a phone number. Background checks offered by Intelius.com can provide a more comprehensive view of an individual's history, which may include criminal records, past addresses, and employment history.
Intelius.com aims to serve a variety of users, from individuals trying to reconnect with old friends or family members to professionals conducting due diligence or tenant screening. The data provided by Intelius is aggregated from public records, commercial records, and other proprietary sources.
It is important for users to understand that Intelius.com is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA), and its services are not intended for use in making decisions related to credit, employment, tenant screening, or any other purpose that would require FCRA compliance.
Users can access Intelius.com services through a web-based platform, and the company offers different pricing models, including single report purchases and subscription options, to accommodate varying user needs.
Overview of Intelius complaint handling
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Intelius contacts
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Intelius emailsswilloretta@intelius.com100%Confidence score: 100%Supportsupport@intelius.com100%Confidence score: 100%Support
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Intelius headquartersC/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, Washington, 98004, United States
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The company Intelius and its affiliated/sister companies and parent company People Connect has compiled a dossierRecent comments about Intelius company
MEMBER ID: ********* with this company I used their company services back in May have 2022 the charge should have beenOur Commitment
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THIS COMPANY CHARGED ME $19.99 AND I RECEIVED NOTHING . I DID NOT AUTHORIZE THE TRANSACTION AND WAS COMPLETELY SURPRISED TO SEE IT ON MY STATEMENT BECAUSE AT THE SAME TIME PEOPLEFINDERS.COM ALSO CHARGED ME $24.95 THAT I DID NOT AUTHORIZE. I HAD TO REORDER A NEW ATM CARD AND FILED FRAUD CHARGES AGAINST BOTH COMPANIES. THE BANK ASSURED ME THE MONEY WOULD BE REPLACED.
In January of 2011, I signed up with Intelius to look up a phone number for me for the fee of $0.99. I understood that with it, I would have to sign up for a free trial membership with the company but could cancel prior to free trial ending. I found the service to not be helpful but figured that for $0.99, there's not much I could really expect. Shortly after, I canceled the membership that I was OBLIGATED to sign up for. I just realized today that I had still been charged $19.95 ever since then. I should have reviewed all the charges on my statement sooner but I've never experienced this type of unethical practice before. When I contacted Itelius about these unauthorized charges, they stated that I didn't completely cancel my account as I was misled to believe. Intelius purposely manipulates customers by signing them up for TWO memberships. So while I assumed I canceled my account with them, they happily charged me for something I did not want or ask for. I am outraged that they are able to continue to cheat people out of their hard earned money. I spoke with Manual and then his supervisor Kim (#8738) and while they repeated their scripted apology, stated that they could only give me a refund for three months. They know that they are wrong but are only willing to resolve 30% of their crimes.
In January of 2011, I signed up with Intelius to look up a phone number for me for the fee of $0.99. I understood that with it, I would have to sign up for a free trial membership with the company but could cancel prior to free trial ending. I found the service to not be helpful but figured that for $0.99, there's not much I could really expect. Shortly after, I canceled the membership that I was OBLIGATED to sign up for. I just realized today that I had still been charged $19.95 ever since then. I should have reviewed all the charges on my statement sooner but I've never experienced this type of unethical practice before. When I contacted Itelius about these unauthorized charges, they stated that I didn't completely cancel my account as I was misled to believe. Intelius purposely manipulates customers by signing them up for TWO memberships. So while I assumed I canceled my account with them, they happily charged me for something I did not want or ask for. I am outraged that they are able to continue to cheat people out of their hard earned money. I spoke with Manual and then his supervisor Kim (#8738) and while they repeated their scripted apology, stated that they could only give me a refund for three months. They know that they are wrong but are only willing to resolve 30% of their crimes.
My name is William E. Call, 410 Atwood Dr NW., Marietta GA [protected] I have been receving charges from your company for several months now this is to let you know I will not be paying any more bills or except any for payment from this date forward. Feb. 15 2011 @ 1950 hrs est
Wm "BULL" Call
P.S. I'll be calling your office if no reply, then it's the State of Georgia A. G. Office, with a copy of all this web Data that be a huta!