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Intelius review: huge scam!!! 90

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2:33 am EST
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HUGE SCAM! STAY AWAY! I ordered a background check from them for $.95. They emailed me a confirmation that they will be charging my account for $.95 but failed to let me know that they will automatically sign me up for an Identity Theft Protection. They charged my account every month for $19.95 without my consent. They are more than happy to cancel the automatic charges as soon as you call and place the cancelation order; however, they refuse to refund all of the money that they unethically stole every month! They make their money from individuals who do not monitor their account regularly. Bottom line, they are hoping that you never look at your statement to realize that they are stealing $19.95 from your account.

The website is very misleading and is unclear that they will charge your account every month!

SCAM! SCAM! SCAM!

SAVE YOUR SELF SOME HEAD ACE AND STAY AWAY! THE INFORMATION THEY PROVIDE IS OUTDATED AS WELL!

Oct 16, 2009 4:07 pm EDT
Intelius customer support contacts
Phone numbers
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

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At times phone reports are not instant. In those cases additional research maybe needed. If you choose not to wait the 2-3 business days for that to process, you can certainly cancel the order. If you canceled immediately the charge was most likely still pending, and Intelius would just cancel the transaction releasing the hold with your bank.

If you have further billing concerns, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.
Oct 23, 2009 5:44 pm EDT
Intelius customer support contacts
Phone numbers
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you need to discuss your account, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.
Nov 02, 2009 1:46 pm EST
Intelius customer support contacts
Phone numbers
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you require additional billing assistance, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.
Dec 28, 2009 4:38 pm EST
Intelius customer support contacts
Phone numbers
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you would like further assistance, or explanation of the search you ordered please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you with your account.
Apr 23, 2010 3:50 pm EDT
Intelius customer support contacts
Phone numbers
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

It sounds like you have also accepted the People Search offer that is advertised on the Intelius website. If you no longer wish to be enrolled in the People Search membership, please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you.
Sep 14, 2010 2:25 pm EDT
Intelius customer support contacts
Phone numbers
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you require further assistance, please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm. We will be more than happy to assist you with your account.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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90 comments
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No Schmuk
Des Moines, US
Aug 01, 2012 7:21 pm EDT

On July 22 I ordered a reverse phone look up. Their e-mail conformation was for $4.99.

On July 26, they e-mailed me stating that they were unable to provide the requested info and were CANCELING the transaction.

On August 1, I checked my bank statements and find that they had billed me for $19.95. I printed out copies of all the transactions and took it to Wells Fargo. They canceled the debit card immediately to prevent further used then had VISA refund the charges.

To bad this didn't happen 150 years ago. Then we would just ride into town, get off our horse, go in and shoot the lousy shysters.

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Nick Eftimiades
Silver Spring, US
Nov 08, 2009 1:55 pm EST

In May 2017 I used Intellius on internet. Four months later I became aware they continued to bill me $19.95 per month. Their representative informed me that I had signed up for a monthly service and that she could only reimburse two months. Intellius failed to cancel my account as requested, failed to reimburse me, and continued to bill my account until I called in September 2017. In Sept 2017 I again canceled my account. They again did not reimburse me but instead continued to bill my account. During this time they went through several name changes (VALMAX, INT IDPROTECT MMTR SVC, Intelius Subscription, Intelius.com) making detection of the billing very difficult.

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Jstrong11
, US
Feb 24, 2011 12:43 pm EST

I was charged for three months $19.95 after looking up one phone number for $4.99. They said I signed up for a monthly 100 checks for the $19.95? Who does that? 100 checks a month? really? In the end no refund? Scam artist at its finest...

I only wanted to find a friend back in December, and now in Februaery I notice that they are still charging me a $19.95 fee? They are idiots, and I recommend that you tell everyone that you know about this companys shady tactics. How is it that they are not under investigation? If you rob someone on the street you will most likely go to jail...

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Keith
,
May 23, 2008 4:04 am EDT

This company is a fraud. Do not use them unless you enjoy being overcharged. I too purchased their service for $9.95 and was subsequently surpirsed when I saw a second charge on my account for $19.95. The charge was totally unauthorized. Now I have to go through the hassle of trying to resolve the issue. My advice to you is DO NOT USE INTELIUS.

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Joan Maxwell
,
Jul 12, 2008 1:53 pm EDT

The site promises the latest information. Much of the time I could not view anything because it constantly said web page unavailable. It also was advertised as free, but when you wanted to view something, it asked you to select one free item, which you then had to pay for. I paid for the first one, and then the next item automatically used my credit card. I do not wish to have this membership as it is not free as promised. Each successive page asked for more money, and it wouldn't let me click out.

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smiles
,
Oct 20, 2008 9:56 am EDT

The only thing I ordered was an updated address for a friend for which you charged me an exhorbitant $49.95.
Then I see you are charging me $19.95 for some sevrive which I neither ordered nor do I have any use for nor do I want.
Please credit my Master Chagre account for this $19.95 and DO NOT BILL ME ANY FURTHER.
If it is not taken off my bill, I will file a formal protest with Master Card and persue any and all legal means to bring action agaunst Intelius for Fraud, Misrepresentaton and Unethical businees practices.
Miles Bailey

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PATRICIA M FARRELL
LFARGEVILLE, US
Feb 09, 2009 9:36 am EST

I did not ask to subscrib to intelius and you people charged my credit card in the amount of $19. 95. , i want that charge removed and fast. I did not give my permission to charge my credit card now or any other time. , and that is against the law. So i will be looking on my statment on - line to make sure you refunded my money.

Patricia m farrell

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knittingnut
Sacramento, US
Mar 27, 2009 8:20 pm EDT

What a rip. I only entered my credit card to pay for a single transaction - and that's what it said I was paying for. Then I get an e-mail about having signed up for a subscription that I had marked as not wanting on their website. Went to the website and cancelled. Got confirmation. Thought we were done. Now $19.95 charge on my bill. Can't get them by phone to ensure they cancel. Am filing a dispute with my credit card company, but what a hassle.

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Satenley
, US
Sep 06, 2009 2:41 pm EDT

Intelius takes your money and gives you nothing in return. The the most a few lines of old information or no information at all for outrageous charges. They will not even consider a refund. Their practices are unlawful and unethical. They need to be shut down. They tell you they will provide all of this information, but their seaches are outdated and superficial. They are misleading and get you to think that you can make multiple searches when in fact you only have one. They fail to respond to your concerns in order to buy themselves more time and charge you more money. They offered me a free search for my dissatisfaction. Why would I accept that when the two I paid for were worthless?

Valerie
Valerie
, US
May 20, 2008 2:49 am EDT

Total Rip-Off...waste of hard-earned money...Their advertisement is very misleading. Do not use!

Said name and address of user was available but only gave me the name of the wireless server that this individual uses and the city and state that this user lives in.

No name and no address...but the supposed income and the supposed value of the house the person lives in.

I wanted to know who the person is who is calling me and hanging up. The other information does not interest me.

Don't make the same mistake I did! You will regret throwing away your money.

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Tammyy
, IE
Jun 15, 2008 1:04 am EDT

I used Intelius to do a background check for my tenant. The check came back giving me a address report, confirming that the tenant had no record. After trying to evict the tenant, I did further investigation and found out that, not only was her credit horrible, but she had actually been evicted from 2 prior residences. This busness pays google to stay at the top of it's list. But they suck! After reading all of these complaints< run!

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Jenny
,
Aug 27, 2008 6:32 pm EDT

I ordered a background check at $49.95. Received hardly any info. Used another search company and got much more info. I emailed Intelius to let them know how unhappy I was. They couldn't have cared less. I called... took days to get to speak to someone in customer care... and was told person may have removed info. I told them it was unfair to take money from people if they can't produce the goods. Told me they had a no-refund policy. No wonder! Do not use this company!

Valerie
Valerie
, US
Sep 09, 2008 7:25 am EDT

I paid for a reverse phone lookup, and did get it. Then, I got off line. Now I see that I was charged $19.00 for Credit Card Protection, which I never agreed to or ok'd. I emailed them, they said they would "look it over" and get back to me, but haven't so far.

Now, I see that they are planning to charge me again, on September 30, 2017, I guess for another $19.00! I again email them and told them I did not order this service nor was I interested

I have gone round and round with this company before and should have known better. I'll never use them again, and have warned my credit card company what is going on.

Best of luck to the rest of you. I am so angry!

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Kimberley Hanichak
Elizabeth, US
Jan 30, 2009 5:28 pm EST

this must be cancelled immediately. i did not subscribe to this as best to my knowledge. i might have done it in error - since everytime you look up something on switchboard.com you're automatically connected to intellius and EVERYTHING IS A CHARGE WITH YOU PEOPLE. it's ridiculous.
so i wish for this TO BE CANCELLED IMMEDIATELY. i would also like a credit to my card for 19.95.

i will expect to see the refund on my february statement.
thank you.

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MihD31
, US
Nov 11, 2009 4:34 pm EST

This company deserves a class action suit in my opinion. They charged my credit card $19.95 for nothing that I can find! This is Saturday and when I called in to complain they are closed. I see there are other complaints so Monday I will call in and complain myself. These people should be put out of business. Who can we report this to to cause them to have to answer to someone? I can see why they are closed on the weekend so they can spend the multiple $19.95's they collected from all the innocent people they cheated.

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Keli
,
Nov 24, 2008 2:41 pm EST

I used Intelius to for an address lookup for a total charge of 95 cents. Several weeks later two charges appeared on my bank statement - 11/21/2017 VISA - AP9*VALUE MAX $19.95 and 11/20/2017 VISA - INTELIUS SUBSCRIPTION $19.95. Thankfully I reconcile daily, so I caught the charges early. I recognized the name, Intelius, but the charges didn't match, so I did a search and found this website. I called Intelius and simply stated that I had two charges on my bank account that I did not authorize, the representative was nice. She cancelled the subscriptions and refunded the charges. I was calm and she responded well to that. Bottom line they have deceitful check out practices.

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Yyanes
Miramar, US
Mar 19, 2009 10:44 am EDT

I have requested several times during the past 4 years to have my personal information removed from their search engine, yet it continues to appear.

I guard my personal privacy very tight and their displaying my age, address or any information only gives identity thefts a tool for stealing both ny name and credit references as I've proven in the past.
I even wrote to Governor Bush (in office at the time) and nothing was done.
Thus, I hereby present a formal complaint for violation of privacy laws that this great State of Florida obides by.
Yo need to do something about this people and their crude disregard for citizen's rights for privacy and personal peace.

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Carol Haverstick
Smiths Grove, US
Apr 12, 2009 5:04 pm EDT

i used intellius one time for a $.99 fee to look up a phone number, they are now taking unauthorized monthly payments out of my credit card, i did not suscribe for this service, and i want it to be stopped immediately.
Carol Haverstick

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EMMinFL
Oviedo, US
Sep 02, 2009 4:42 pm EDT

Intellius owns PeopleSearch.com Ditto all of the other complaints. Last night I did two searches one with Intellius and One with People Search and received 6 additional billings for services I did not request.
ALL OF THE INFORMATION I PAID FOR I LATER FOUND I COULD GET ON THE WEB FOR FREE. My last batch of encounters with this company proves they are scam artisits. I am going to look up the corporate address and write the CEO a letter and then I am reporting them to the FTC. If anyone knows of a similar complaint board for web fraud, please let me know.

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evocmanager
Anitoch, US
Apr 28, 2009 11:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They charge for services I have never requested, double charge for those I have, and refuse to refund the costs of their error. The only way to remedy the problem is to close out the credit card used so they cannot keep charging it and never do business with them again.

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sjhNo1
Saint Louis, US
Jun 28, 2009 12:42 pm EDT

I signed up for a 1-time transaction to perform a reverse telephone number look up for $2.95. I was VERY careful NOT to sign up for any type of monthly service, which I knew I did not want.

Afterwards on my monthly credit card statement, a charge of $19.95 began to appear. Three months later and $60 gone, I investigated further only to realize this company, INTELIUS, is a scam.

Obviously it is happening to many people.

My credit card company, Chase, cannot block the incoming charge so they simply report the card as stolen and reissue the card. I will file a disputed charge claim with Chase in an attempt to recover this money. I wonder how many people let these charges go bye month-to-month before they realize something is wrong? I suspect it's this precise delay in understanding the fraud in which the unethical sleezebags at Intelius earn their margin.

I sincerely pray they get exactly what's coming to them. The owners and knowing employees of this company are yet another example of the deceipt and greed in our otherwise great country. I do not wish them well.

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Jay
South San Francisco, US
Jan 06, 2009 10:02 pm EST

I used intelius online to find an old friend
now they are taking about 20.00 dollars
a mo. out of my visa card.
I've filed a complaint with the Federal trade commission.

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karen rider
,
Sep 24, 2008 12:25 pm EDT

I have tried and tried to reach Intelius telling them to end the 7 day trial for PROTECT MY IDENTITY. I am cancellimng as of today. It eas Saturday September 20, 2017 when I logged on to this this. Today is September 24, 2017 and I want it cancelled before I am billed.
You can't get through by phone. You can't log on and find where to cancel PROTECT MY IDENTITY.
All I want is confirmation that it has been cancelled.

Karen rider

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kenneth m puleo
Brownstown, US
Jan 20, 2009 4:17 pm EST

i used my debit card for a 1, 95 charge and was refunded when the company could not complete my inquiry. the i was charged 19.95 and there is no reason for it the charge came on 1 /20/2017
please refund this charge as it is not warrented

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Monterey
Mechanicsville, US
Aug 12, 2009 3:56 pm EDT

Intellius offers consumer reports on persons one is trying to locate. However, they are also offering an "ID Protection Trial" free for only seven days, at which point they bill the credit card you used for your consumer report for $19.95. My computer was attacked by Trojan viruses when the report downloaded, and as the ID Protect Terms were buried in such a way as to not find them, I thought no more of Intellius until I noticed the $19.95 charge on my account. An account with a bank I was no longer using, so the account is now overdrawn, and I have to pay $15 to leave the bank, or incur further charges. Upon reporting the incident to Intellius one day after they charged me, they refused to refund the money, even though I never used the service, nor do I intend to. This was a complete scam, and an easy way for them to steal $20 per person.

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judah1jj
, US
Dec 31, 2009 6:55 am EST

bought a product for $19.95. They delivered a product which was supposed to be a background check. It was missing critical data. The decisions I made based on their data cost me dearly. When your business is data and your data is faulty then consumer beware.
Next they stole $88 from my account. I can not get that money back. No way. They refuse. No one is home. Call back some other time the message says. Our office is closed even though it is a normal business day. I called the bank. The bank said that without a credit slip from the merchant all I could do would be to change my card so they couldn't keep charging me. I explained that I have autopays coming from this account. It is an extreme inconvenience to change my card. Too bad says [censored]tybank.

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JOE RITTER
Seward, US
Feb 11, 2009 7:31 pm EST

I am sick and tired of being rip of! NOW THEY TOLD ME IT COST 99 TO USE THEIR STINKING PROGRAM ONCE. I USED IT ONCE. I WANT MY DAMN MONEY BACK NOW

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olaf
, US
Oct 11, 2009 5:06 pm EDT

Buyer BEWARE! After using an Intelius.com service, I began getting charges of $19.95/mo and $24.95/mo from two ID protection companies who claimed I signed up for them at Intelius.com. One company ("Twenty-four Protect Plus") refunded the most recent month's charges but not the previous two months'. The other company ("ID Protect") refused to refund any charges from all 3 months. I have filed reports with my credit card company in the hopes that Intelius charges will be flagged to prevent this frustration for other customers. Check around online and you'll see how many people have been scammed like this.

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HemD34
, US
Dec 17, 2009 11:00 am EST

Intelius is a scam. I ordered a report based on a unique social security number and last and first name. The report returned 151 unrelated searches impossible to comb through and I did not receive information about a person I was looking for. Customer representative manager was useless to the best. Very polite but useless nonetheless. She insisted that despite advertised search by a unique identifier I should be happy that I received so much useless information and I all I had to do is throw it way or get a credit to run another useless search. They CAN only search by last, first name! Never ever use them again.

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RickR
Lafayette, US
Apr 15, 2010 1:20 pm EDT

Did a person lookup in January for $0.95. OK. Got an email confirming the charge and new, first-time registration.

March credit card statement showed up with TWO $19.95 charges from them. There was no confirming email, no notice of any kind. For the first time since January I signed onto Intelius. My account showed zero usage, as expected.

The reps explanation was I had clicked on a button on the site ("next to person look up") that gave me we id protection. There is no reason I would sign up for that and I do not believe I did. If so, it was inadvertent and due to some tricky and misleading information on the site. The rep canceled one charge, but said could not do so with the other since it was not "within 7 days" (whatever that means).

Their web site has a hidden page, ".../manage, " to cancel service. This is only found by submitting a 'how do i cancel email' or calling customer service.

There is some kind of scam and fraud going on here. Beware of this organization - especially since they seem to be taking over web people searches. Be VERY careful using their site - misleading and tricky.

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andrew
, US
May 27, 2009 4:37 pm EDT

Unbelievable - got jammed by the same "$0.95 special" that's all over the internet by these crooks. My wife pays the bills and they have been bilking us $19.95 for the past 5 months; notwithstanding the arguement that ensued upon that discovery, I just got off the phone with Amy the customer service rep - said she couldn't give me my money back but could give me a free people search. I said, "Now why would I want to deal with you shifty people at this point?!?" She says, and I quote, "Well now that you know what NOT to do we can..." This is the point at which I can no longer post the rest of the conversation. This is their customer service?!? In essence, now that you know how we unscrupulously deceive people, you can do business with us on our level? Are there any attorneys out there who need a good class action lawsuit to pursue? Count me IN!

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BSeldin
Jupiter, US
Aug 24, 2009 2:19 pm EDT

After purchasing a 95 cent one time item the company used my credit card to enroll me in a yearly subscription for
order:

[protected]
date: July 17, 2017, 9:57 am
Identity Protect Subscription
Amount: $19.95

I never ordered this! The company gives no way to resolve this problem by phone or email. After several phone attempts I am contacting you
with hope that you can look into this matter.
I would appreciate it if you could contact me with regard to this matter.
Cell phone: [protected]
Thank you.
Betty Seldin

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Cliff Post
,
Oct 28, 2008 12:57 pm EDT

I ordered a phone search for $2.95, but have been charged $19.95/mo. for Identity Protect, which I did not ask for. I want to be unsubscribed and reimbursed, pronto.

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Mickeyman
Seattle, US
Mar 18, 2009 10:35 am EDT

I had been looking for an old friends new phone and I had the unfortunate experience to falling victim to a joint scam between Intelius an a company named Value Max, which is supposedly some kind of savings service for all kinds of different services, The scam is that Intelius gave value max my credit card number (which I never authorized) and they had been charging my account 19.95 per month (two months charges before my statement came out). At the same time Intelius keep flooding my email account with offer to protect me against fraud isn’t that ironic as well as a great twist on a scam.
Also I not only paid a quite high price for the phone numbers but for the service form Intelius none of the ones I was given were correct. So I am feeling like I was scam not once but twice by Intelius. What really makes me mad is Intelius has tied themselves to most of search engines so it is hard to find searches for friends or phone numbers without being redirected t them SCAM THREE!
BEWARE OF USING INTELIUS THEY WILL CAUSE MORE PROBLEMS THAN YOU WILL RECEIVE IN SERVICE
What is sad is they should read their own web site section "Intelius Privacy Policy" words are cheap I guess.

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Hide &amp; Seek phone nos.
, US
Apr 29, 2009 5:38 am EDT

I signed with Intelius in February to look up a phone number and address.. I got that information and authorized Intelius to draft $10.89 out of my checking account.. That was all that I authorized them to take out. Since then, they have taken out $19.95 on several ocassions without authorization.. I only needed it one time and I paid for it.. Now how do you stop them.. They sell you all that information about phone numbers and addresses, but they make it hard or impossible to get a number to call them and ask why they still keep robbing our bank accounts.. They need to make it as easy to cancel as they do to sign up.. What can the consumer do..

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Jacob
, US
Apr 28, 2010 8:18 am EDT

I am a new victim of this company. They claim that I signed up for their membership but I do not know how and when. I should have checked up on the news and articles about this company before I had anything to do with this company. I cannot believe they have been scamming people for many years now. I am just sad that there will be more victims. This is an unbelievably organized scam. We should all try to put a stop to it. We cannot let them fool us any longer. I cannot believe iPhone is partnering with them for its application. Shame on them!

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Michael
Eureka Springs, US
Feb 16, 2009 12:37 am EST

At one time there were dozens of free residential (white pages) and business (yellow pages) information search engines. Now almost all of the major search engines are powered by Intelius which is a fee based search engine. Intelius now controls such a large percentage of the web search engines that the supply of information services has become severely limited. Such horizontal integration is considered predatory and monopolistic as it limits the ability of the consumer to obtain the desired service at a competitive (formerly free) price.

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Glenn Rogers
Vero Beach, US
May 12, 2012 2:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my bank statement shows a charge of $19.95 on April 30 by Intelius, a company with which I am not familiar and company from which I have never used or requested any services.

Valerie
Valerie
, US
Feb 06, 2008 12:00 am EST

I had previously used Intelius successfully to do a reverse lookup on a phone number which could not be found in other free online databases or a web search, and was not signed up for Privacy Matters Identity at that time. Last week, I went back to Intelius to look up another phone number, that lookup was not successful, and the charge for that was canceled. Yesterday, I received an e-mail 'confirming' my 'Membership Information' for Privacy Matters Identity. I checked my bank account and found a $19.95 'temporary' hold on my credit card for Privacy Matters Identity.

Reading further, I found that this was a '7 day trial membership' which would be charged if I did not cancel within the 7 days. I did not knowingly register for this trial membership, it was definitely not obvious that I was agreeing to be charged for this service. I called the phone number, and one of the menu options allowed me to enter my 'membership' ID from the e-mail message to cancel the service. I received a confirmation in my e-mail that the service was canceled. If the temporary charge is not removed, I will dispute the charge.

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Elizabeth S Klein
Newtown, US
Dec 12, 2008 9:33 am EST

My Visa account was charged $19.95 for an "Intelius Subscription" which I did NOT authorize. My name is the only one on that account and I expect the amount to be credited as soon as possible and remove my name from any list which you have. Thank you.