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Intelius/ information co. Complaints - unauthorized credit card charge

Review all Intelius/ information co. complaints

Intelius/ information co.

Posted: 2009-06-29 by   Anthony Mills
unauthorized credit card charge
Complaint Rating:  0 % with 0 votes
Company information:
Intelius-Intelius
Washington
United States

I used Intelius to get information on a telephone numbers that was on my cell phone, they could not find any information and said no charges would be put on my credit card. The next month I seen a charge for $19.95 for some type of credit card protection service that I was not aware I had agreed to, after calling Intelius they said on the second page of the agreement was the part about the protection sevice.
They said they would cancel the rest of the monthly charges for the service but not the initial $19.95.
I just called my cedit card and disputed the charge.
This type of business is nothing short of scamming people by sticking some service in the fine print which they know that few people ever read.
Comments United States Other
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 22 days ago by   Intelius_Customer_Support 0 Votes
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

It sounds like you have also accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.

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