Complaint Rating:

Company information:
Intelius
United States

Intelius is conducting a massive fraud. I used their service one time to find a high school friend, which cost me $2.95. However they started billing 19.95 a month for their Intelius Identity Protect subscription. Unfortunately I get a lot of junk mail, therefore I never noticed the cheerful email I got from Intelius regarding my subscription to their service, which I never subsribed to. Even in this email they never mention anywhere that there will be a monthly charge. Intelius is a total scam. The operators/owners of this company are basically conducting a systematic fraud of innocent consumers. I had written to Intelius in March regarding this matter, and I requested a full refund for all the charges made to my credit card. Unfortunately they have not even bothered to write back or even acknowledge that they got my mail. On their website there is no way you can cancel the service you never ordered from them. They don't even address the issue of closing your account in their FAQ section. I can;t believe the fact that these guys are getting away with this, despite the fact that they have duped thousands of people.