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Intelius ID protection Complaints - UNLAWFUL C.C. CHARGES

Review all Intelius ID protection complaints

Intelius ID protection
Posted: 2009-06-24 by   hope herr
UNLAWFUL C.C. CHARGES
Complaint Rating: 100 % with 1 votes
Company information:
INTELIUS
Sacramento, California
United States

INTELIUS HAS BEEN ILLEGALLY DEBITING MY CREDIT CARD FOR FIVE MONTHS . ALL E-MAILS AND CALLS TO CANCEL THIS UNWANTED AND UNSOLICITED SERVICE HAVE BEEN IGNORED. THE BANK FINALLY BLOCKED THEIR DEDUCTIONS AND REFUNDED ONE MONTH- SO INTELIUS IMMEDIATE USED ANOTHER VARIATION OF THEIR CO. NAME TO CHARGE MY ACCOUNT AGAIN FOR $19.95. THIS HAS NOW BEEN TURNED OVER TO THE BANK FRAUD DEPT. BUT INTELIUS SEEMS UNCONCERNED. THIS IS A FLAMING FRAUD.
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More Intelius ID protection complaints
Intelius ID protection - Unauthorized deductions/membership

Comments

 Sort by: Date | Rating
 17 days ago by   WeSheeple 0 Votes
I had no idea that I was signing up for Intelius' credit monitoring when I looked up a reverse phone number. I guess I missed the fine print (THIS SHOULD BE MADE MORE CLEARLY to the USER). Seven days to cancel is too short of a time to enable cancellation as if you were unaware that you signed up for it ... you won't know about it until you receive your CC Statement. I am not against credit monitoring (I actually already have it through Chase for $7.99/month), but it is far too expensive for what you get ($239.40 per year). And, i think it is not made very clear when you use Intelius' services for phone numbers, etc. that you are signing up for the service. It's somewhat deceptive, in my humble opinion. USE BOLD PRINT! "ARE YOU SURE"? "YOU REALIZE BY CLICKING ON THIS LINK THAT YOU ARE SIGNING UP FOR CREDIT MONITORING AT $19.95 PER MONTH IF YOU CONTINUE", Etc, Etc. Etc.

My Two Cents!
 38 days ago by   Intelius_Customer_Support 0 Votes
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

It sounds like you have also accepted a third party company’s offer that is advertised on the Intelius website. If you no longer wish to be enrolled in that third party company’s service, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.
 54 days ago by   Suziwhen 0 Votes
Intellius is a known rip-off. I've fought with them myself. They don't care and they are not afraid of law enforcement.

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