Complaint Rating:

Company information:
Intelius
Arizona
United States

They are still at it. My Chase Visa unemployment debit card was charged a fee of $19.95 for ID and credit monitoring service that I never ordered. I only authorized a very small amount to try to find someone who turned out to be deceased. This was the last of my small weekly allowance and left me in a bad situation. When I found out it was Intelius that took my money I entered the name in a search engine. I found endless complaints and victims. I called Chase to dispute the charges. The gentleman was very rude and sceptical. He then accused me of not paying attention to what I was purchasing. I then asked the Chase rep why would I pay to protect my identity when I have horrible credit, no money and a criminal record? He then gave a very poor performance pretending he could not hear me and then hung up. I had to again start the process all over only to be told I could not dispute the charges until it is out of the pending state. They said the only way I could stop future withdrawls from Intelius was to cancel my card and get a new one. They stole the last of my money so they could monitor my debit card and invade my privacy. Now I won't be able to get my next payment for a week until my new card arrives. Why can't they be stopped? Corporate greed is destroying this country. They say they comunicate online about billing questions, but you must pick a subject before contacting them. There is no relevant subject to chose and it says if you respond to the wrong topic your email will get no response. I spent a long time on the site and I could not find any way to cancel the false membership only suspend it. There was no email notification of my purchase or confirmation of any such charge. I would never knowingly accept paying for something that is so apparently useless to me. It is like paying an alarm company to protect my cats used liter.