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3.5 242 Reviews

Intelius Complaints Summary

152 Resolved
90 Unresolved
Our verdict: With a good resolution rate, Intelius generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Intelius reviews & complaints 242

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9:56 pm EDT
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Intelius - unauthorized credit card charges

I had two charges on my bank account for $19.95 from them. I had done an address search for .99 and 1.95 that I was charged for that were legitimate. When I called questioning them, they said when I did these searches it automatically signed me up for credit card protection. In no way was I informed of this and would never have signed up for it. They...

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6:37 pm EDT
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Intelius fraud

Intelius has charged a $19.95 and $49.95 transaction fee to my Credit Card without my authorization. Intelius is a scam and fraud. Intelius is tricking Consumers with a .99 cent special sales promotions to get consumers Credit Card information and then charges the Credit Card with a $19.95 and $49.95 service fee that the consumer did not request or authorize. Consumer Warning: Do not give your credit card information to Intelius for their services.

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Oldie McAngry
, US
Nov 19, 2016 10:15 am EST

Just like all other people here, they sneak a disclaimer by somewhere, that says you agree to a re-occuring charge. They hide it somewhere after you submit your card information. The fact that they send you a confirmation that you signed up for a service well after they have taken another another payment from your card only adds to the scammishness of it all. AVOID! SCAM!

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Marco Zirino
, US
Oct 19, 2015 12:16 am EDT

I would like to add I am praying for the destruction of Intelius and the salvation of it's employees.

Rev 22:14 Blessed are those who wash their robes, that they may have the right to the tree of life and may go through the gates into the city. Outside are the dogs, those who practice magic arts, the sexually immoral, the murderers, the idolaters and everyone who loves and practices falsehood.

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Marco Zirino
, US
Oct 18, 2015 11:50 pm EDT

I did a search for my own information using ussearch.com, because I wanted to see what people could find out about me. I agreed to pay approximately $1.99 (or less that $3). I never received any information from ussearch. Today, I found two charges on my debit card for $19.95 from INO*USSEARCH.COM/SB [protected] WA . I did not sign up for any membership from ussearch. The site uses deceptive practices, and is a fraudlent business. I will be contacting intellius tomorrow, request a total refund, and considering taking action by reporting to the FBI, the Better Business Bereau, the Conumer protection agency, adding myself to the class action lawsuit against intellius. Theives and liars need to be dealt with using force.

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Audrey Edwards
,
Nov 06, 2007 12:00 am EST

Look, I have been trying to contact intelius by phone for two days. I have been using my cell and have used all my minutes waiting for someone to answer the phone. How do I communicate with a live person? Any advise...

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Doug.H
Ventura, US
Aug 28, 2012 4:45 pm EDT

this company took $36.95 from my account without permission

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Teresa Testa
East Haven, US
Apr 16, 2012 10:56 pm EDT

I ask for a one time look up and now they keep billing me! i cant find a contact number for them.

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misswest
Chicago, US
Mar 13, 2011 10:48 am EDT

stolen debit cards with intelius on bill statement cancel now.

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joseph a powell
Norcross, US
Mar 12, 2011 9:35 pm EST

would like to have info removed joseph a powell 1021 carla place norcross ga [protected]

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RandyW
Rome, US
Apr 04, 2010 2:33 pm EDT

Company has been charging my credit cardmonthly for a service I did not request or signed up for

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nellbly
, US
Dec 12, 2009 3:19 pm EST

They charged my credit card $19. 95 for I D Protection that I never signed up for.

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8:55 am EDT
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Intelius false/innacurate information

Intelius and US Search are one in the same company. Do not be fooled by either as their research on people's background and other provided information is bogus. Their research reports are very inaccurate and their data base provides false reports on people. How they received an A+ from the BBB I will never know. They do not Guarentee their product, they do not provide accurate information and they charge your credit card with unauthorized charges. No not use either one of these sites for your research.

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7:36 pm EDT
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Intelius inaccurate / old information

Paid over $100 in Sept. 2011 for what they advertised as current information for a background check on an individual & her husband. What I got was at least 2-year old or more information that was very outdated and did not even show the individual's criminal past that was in 2006/2007. I found more current information as well as her criminal history by researching online myself - for free! I then called Intellius to inquire about getting some if not all of my money back, but they refused. I do not recommend paying this company for any people search or background information, especially when you can use Google and just find it yourself. They will not do refunds - so be wary and do not be tempted by their advertising of providing 'current' information. It is simply not true.

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matlock1981
Tulare, US
Nov 15, 2011 10:55 pm EST
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@ Intelius_Customer_Support

mommacat1954 just said that she called your customer service to get her money back and they didn't do squat for her! Why are you reiterating to call this bogus number for again?..."more than happy to assist you" if you were she would of gotten her money refunded back to her already and we wouldn't be arguing about this right now!

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6:28 am EDT
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Intelius refusal to remove information

I entered my personal information including credit card number and address on the Intelius website thinking I was getting a year's subscription. I quickly realized this was not the case. I tried to remove my information but the site would not let me do that. I called the company and was told "it is our policy to retain all information entered on our site indefinitely". I made no purchases and the whole time elapsed was only an hour. I asked for a supervisor and was given a representative with a very adolescent presentation who hung up on me when I kept asking for her supervisor. Then I was blocked from going back to the site to try again to remove my personal information. It is very unnerving to know that this company which deals in providing personal information for a fee to anyone who asks, has collected and intends to distribute this personal information and intends to keep on file my credit information without my agreement and in spite of my repeated requests not to do this. I changed my credit card number immediately but there remains the feeling that I have been the victim of a virtual mugging.
I will make formal complaints to the BBB and any other relevant agency.

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12:55 pm EDT
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Intelius please cancel automatic payment

Recently I tried Intelius Services for the 7-day free trial. It has since gone to regular subscription status, and two payments of $19.95 have now been deducted from my checking account, the most recent being done on August 8.

Please CANCEL this subscription effective immediately.

Thank you, M.E. Carew

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ONESICKPUPPY
hometown farmer, US
Nov 09, 2011 6:28 pm EST
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JUST SAY DISPUTE THEY HAVE TO REFUND ALL CHARGES, ONCE A CUSTOMER SERVICE REP GETS ON THE PHONE AND YOU PROVIDE ALL YOUR INFO TO THEM FIRST AND LAST NAME AND THE BILLING ADDRESS AND THEY SAY THANK YOU HOW CAN I HELP YOU TODAY? SAY I AM DISPUTING ALL OF THE MEMBERSHIP CHARGES! THEY HAVE TO REFUND EVERYTHING I USED TO WORK THERE TRUST ME I KNOW, AND THEY HATE IT WHEN PEOPLE SAY DISPUTE THAT IS THE ONLY WAY TO GET ALL OF YOUR MONEY BACK TRY IT!

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8:04 am EDT
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Intelius confidential information

I noticed on the web that age and places of residence was freely publicly displayed. I would would like it removed from the web as it is confidential information with a privacy act. I have been stalked and harassed and do not appreciate this. I have consulted with my cousin who is part of the police force and he mentioned that this type of information is confidential and should not be freely publicly displayed and it normally is accessible on the web for a nominal fee. Please remove age and places of residence from the web.
tracie.[protected]@spps.org

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Internet Control
, US
Oct 17, 2011 4:56 pm EDT

Intelius has been under suspicion for fraudulent practices for several years, and continues to be. If you need to remove your personal information from the Intelius website, do NOT submit a copy of your driver's license to Intelius, even if your picture is blocked out. They will use your driver's license information and to either post it on another of their internet sites or sell it to another internet marketing company. Contact the State of Washington Attorney General and file a complaint: 206.464.6684. Additionally, at this link, you will find CLASS ACTION LAWSUIT information posted by the Washington State Office of the Attorney General against Intelius. http://atg.wa.gov/searchresults.aspx?qs=intelius

Their claim that your information is public record is misleading. Although information concerning addresses, and nearest relatives is public record, under normal circumstances it would take a trip to a local county clerk office to pull the records. Thus, the identity of the person inquiring would be disclosed to the city clerk or employee. Intelius, on the other hand, is making records easily accessible without accountability from inquirers. This has led to the endangerment of the safety of numerous individuals. File a complaint with the Attorney General of Washington State suggesting a CLASS ACTION LAWSUIT.

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7:52 pm EDT
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Intelius rip off

I wasa looking for a relative and paid for one month. the report had five-yearold records, which was no help. thewn Intellus billed me four month in a row for services i did not use or want. It's a rip off!when I tried to contact them they were not responsive and it took two more months to try and get the billing stopped. I was tricked into a membership when their advertisement stated I could pay for just one report. The information was not compleat and to get more info I was asked to pay $49.00 more.

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nancy
,
Jun 28, 2008 9:27 am EDT

Intellius would not write a letter to my bank in order for me to get reverse bank charges a total of 8 removed which zapped my payroll check. I tried to explain that the customer service rep said that she would remove a request but then did not. This is when the domino effect started at my bank. They are a fraudulent company. They are a web scam and have many umbrellas companies under them.

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Steve
,
Jul 09, 2008 5:16 am EDT

They have been outed-they are crooks!

http://www.techcrunch.com/2008/05/29/naveen-jains-intelius-prepares-to-go-public-how-much-of-their-revenue-is-a-scam/

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1:26 am EDT
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Intelius unauthorized charge

I have been receiving charges of $19.95 from this company every month. I do not know who or what this company is other than it is listed in my credit card statement as computer related. I have contacted my credit card company to try and block these charges going forward. I have been researching this charge online and it appears that many people have been scammed by this company.

Read full review of Intelius and 11 comments
Update by Vickyleesf66
Jun 16, 2011 4:40 am EDT

What a nice and friendly response jbfirbird!
I did google this information but it does not tell me exactly what the charge is for. I have never purchased any kind of ID protection or tried to lookup information on anyone else which is supposedly what this company offers. I have read some other complaints on google regarding this company and it appears that other people have not used their service. Some people said they have used one or more of their services but never authorized ongoing monthly payments. I have tried to contact the company via their phone number and went through circular voice prompt hell and then was put on hold forever without ever reaching a representative. So for the time being, I have entered a dispute with my bank and all future charges will be blocked.

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Street
Lexington, US
Jun 09, 2011 4:48 pm EDT
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I was just paying my bill when I noticed this charge on my account

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VMills
, US
Aug 07, 2012 2:29 pm EDT

I called Customer service to cancel then subscription and the immediately refunded me me money without me even having to ask. I would not agree that this is fraudulent. I think it is more so people don't read what they sign up for. In this case it only cost .99 but it also subscribes you for a monthly service. Just call Customer Service and cancel just like the rep said and they will be more than willing to cancel the service and refund you your money.

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Lenore Carr
Fullerton, US
May 23, 2012 2:42 am EDT

I do not use this account and I want to cancel it.

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Smart User
, US
Jan 26, 2012 10:22 pm EST

every product on that page is discounted if you want to try their Identity protections. You do need to cancel within 7 days. correct me if i'm wrong:
* It says $.99 with IDP when you are adding it to the cart
* You go through a second page confirming that you want the IDP with watever you are purchasing
* You get an email confirming your subscription
* You get 7 days free to cancel before you see a charge

Seriously?

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iVision4U
Whistler, CA
Jan 19, 2012 7:32 am EST

I just figured out where they got me. I did a reverse caller ID through them, for $.99 (which incidentally was a waste of $.99 because it game me no information). Then a month later I noticed the $19.95 a month charge. After 2 months of seeing this charge I finally looked it up and apparently they provided me with their free membership for looking up that number. That free membership wore out 7 days later and that is when they started charging me. A total scam. I am calling Visa in the morning to see about reversing the charges.

I noticed that an Intelius Customer Support responded to this blog. If you are reading this Mr. Support man. I would really like all my money back that was stolen from me. If your position is that you did not steal the money than respond to this post. If you do not respond to this posting I can go on the presume that you agree with me and that you are happy stealing money from people.

To others needing to cancel their subscription, you will need to know your user name and password and their cancel subscription button is almost cryptically located on their web site to make it as difficult as possible to cancel your service, but if you look at their FAQ you will find a question regarding cancelling your service and following their unclear instructions you may find the right page after 15 minutes of trying to follow their instructions.

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Intelius sucks
San Francisco, US
Sep 27, 2011 6:55 pm EDT

I used the service once and they began charging $19.95 to my account. I called and they claim that I authorized the charge to my account with multiple screens, which I NEVER DID. The initial support person was a joke, and the supervisor was not much better. This is a fraudulent practice if I have ever seen one. I love how Intelius customer support is making comments on this thread...they must be worried about something.

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Daniel André
, CH
Aug 29, 2011 8:59 am EDT

I have been receiving charges of $19.95 from this company every month. I do not know who or what this company is other than it is listed in my credit card statement as computer related. Please reverse this charge as my credit card has already posted the amount to my statement of account.
Daniel André, Switzerland

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Jose M. Zaldarriaga
, PH
Jul 15, 2011 3:30 am EDT

correct it now

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Jose M. Zaldarriaga
, PH
Jul 15, 2011 3:29 am EDT

I was charged $19.95 for a service I did nit request nor renew nor signed for a recurring bill. Your billing ref no is [protected]. Please reverse
this charge as my credit card has already posted the amount to my statement of account.
Jose M. Zaldarriaga

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twana shackleford
Spring Valley, US
Jul 03, 2011 2:38 pm EDT

I have a charge on my credit from you for $20.95, I do not know who are what this company is other than it listed on my credit card statement as computer related.I have contact my credit card company to block these payment from going forward.please do not try to charge again to my credit, I am having whom every you are block.

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9:06 pm EDT
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Intelius cancellation of free trial

I have been trying to cancel with intelius since last friday 4/22/11 and have been unable to do so. They are telling me in order to cancel I need to pay a fee of $49.95 which is absurd! You should not have to pay to have a trial period cancelled. they are refusing to to put my funds back on my debit card. I want them to return my money back on my greendot mastercard immediately without me having to pay a uncalled for cancellation fee. I will be calling the better business bureau on this company if my funds are not returned to me by thursday 4/28/11. I need someone to help me retrieve my funds asap. Thank you for any help anyone can give me.

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Update by Donna Malanaphy
May 13, 2011 7:04 pm EDT

Intelius has told me that even though I had a 7 day trial period I am not entitled to any monies back. I feel that this company is very deceiving to anyone that tries their trial period and I would not recommend anyone to subscribe to their services. I feel very strongley to this.

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Noosheen
, EC
Jun 25, 2012 6:32 pm EDT

I have not seen anything recent about Intelius..i.e...2012. But It is not likely that such a scam artist would change their spots. I signed up for a 95 cent 7 day trial, and then thought better of it. It was only when I tried to cancel that I ran across all of the horrific accounts of people being railroaded and robbed! If they do not cancel my account, I will devote the rest of my life harassing them to do so any way I can...Look out Public Media!
Signed, June 23, 2012

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Ben. T
, HK
May 13, 2011 10:06 am EDT
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i am curious.
was this any help to you.
because i am having a similar problem and can not find any way of canceling my account and to have them stop billing me

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2:10 pm EDT
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Intelius unauthorized charges

I authorized a one-time fee for services I requested from this company on April 11, 2011. That same day my bank statement showed additional charges that I did not authorize. I called this company and was told that the unauthorized amount would be taken off my statement within 24 hours. Today, April 20, 2011, 7 days later, the unauthorized amount had been posted to my bank acount. I contacted my bank who stopped payment on this unauthorized change. I have the conversation between the Int Intelius representative and myself recorded with him giving me the confirmation numbers. This company is one of the biggest SCAMS I have ever known. This company SUCKS!

RO

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jpsanz
Austin, US
Jun 21, 2011 7:51 pm EDT

I got charged 19, 95 from these people. Who these people are? I need my money back

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5:05 pm EDT
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Intelius they got my money, but I will tell everybody about the ripoff

I went to yellow pages to lookup my brother. It said to go to YP.com and I did so. I filled out this form and it said it would cost me a total of $6.90 so I found my brother and his familly but they would not give me the phone number and they had it. If I pay more money I could get the phone number and I got so mad I said forget it. I will try to find another way to call my brother. I found out that one of my brothers had cancer and I wanted to tell my other brother which I have not seen in some time, but I hit the wall. Well, they got my money, but I will tell everybody about the ripoff.

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Monty
, US
Apr 13, 2011 5:15 pm EDT

Someone has tampered with my personal information and Intellius has me related to the wrong people, living in the wrong city, and I even have a new alias complete with new middle and last name - that I did not create. Nothing I can do about it, but whomever is tampering with my personal information sure can have fun.

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jmessina01
Pittsburgh, US
Dec 09, 2008 6:30 pm EST

I went to my online banking for my checking account and found 7 posted transactions totaling over 200.00 that they charged services that I never even went onto there website. PNC is investigating the matter, which will take 45-90 days. This is definetely a scam and must be stopped!
One pissed off person in Pennsylvania

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Legal expert
, US
Aug 18, 2011 9:29 pm EDT

Intellius.com all consumers should get together and file a civil lawsuit against Intellius.com for infringing on your intellectual property: YOUR NAME IS intellectual property and you have not consented to them charging for your private information, therefore, they should pay you for all the fee they made on your name.

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Intelius - fraudulent charges

Intelius submits recurring fraudulent charges to your account on a monthly basiI used Intelius one time to purchase a "report." Since that time, the company has submitted numerous monthly charges to my bank without my knowledge or permission. There is no way to redress this situation; when you try to get in touch with someone from the company there is no...

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Intelius cannot access page to unsubscribe

Searching for cousin, went first on mylife, shut down and later went back only to get Intelius, signed up, received nothing but cousins name, every thing after that has a price added. Decided to unsubscribe but am prevented from accessing the site that would allow me to cancel, went to their help site, only to be directed to the site they won't allow me to access. went around and around finally realized I have been had.I'm 77 and on social, can't pay any fraudulent charges. This site needs to be exposed for what it is, a vicious scam.

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Kenneth Eppich
Milford, US
Jul 01, 2011 7:10 pm EDT

I tried numerous times to submit my credit information for an e-mail address search
at the discounted price of $1.95. Each time, I tried to submit the form
my attempt was unsuccessful. The form reappeared with a box highlighted in red, either
my credit card number or my password. So, I changed to a different credit card and to
a different password. Again, either the password or the credit card number was unacceptable.
Something appears wrong with the credit information form of your website.
Ken Eppich

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Hosspa
Bentleyville, US
Mar 22, 2011 4:01 pm EDT

Not only is there billing a scam but the information they provide is out-of-date and incorrect. I had a run in with them over listing outdated and incorrect information concerning my address and telephone number. I notified them of their errors and they rudely replied back and in not so many words told me that I was the one who was wrong. To me, they seem only to care about selling their service and have no concern over the accuracy or quality of the information they sell. They need shut down.

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ZeroTolrnce
, US
Mar 07, 2011 8:36 pm EST
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Sorry to hear about your rip off with Intelius. I had a similar situation a few years ago with them. It's like so many other sites that require credit/debit card info in order to register. In the end, it's all about money, not service. Since then, I use payment methods like Western Union that can't be traced to my credit card or bank accounts. A bit pricey but saves me money in the end because I wont get unauthorized charges. If a site does not accept that payment method, I move on.

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Intelius unauthorized charge

I went to people search; looking to see if I can find any biological family; I saw the free trial sevice, with no memebership or information required... I wanted to see how accurate it is, so I typed in my name, and I popped up, but it wasnt what I needed, so I never proceeded any searches. No pop up's, popped up asking for any type of information... I just closed out the site, and left it alone, Until this morning when I found out that this piggy-backed another charge through some online scam... Now I have issues with my bank account and everything is in dispute, but my account is frozen until the bank resolves the situation, and Im in limbo with the rest of my bills due this month... THANKS GUYS REALLY APPRECIATE THIS GREATLY!

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lol404
wyandotte, US
Nov 28, 2010 8:21 pm EST
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THIS COMPANY CHARGED ME $19.99 AND I RECEIVED NOTHING . I DID NOT AUTHORIZE THE TRANSACTION AND WAS COMPLETELY SURPRISED TO SEE IT ON MY STATEMENT BECAUSE AT THE SAME TIME PEOPLEFINDERS.COM ALSO CHARGED ME $24.95 THAT I DID NOT AUTHORIZE. I HAD TO REORDER A NEW ATM CARD AND FILED FRAUD CHARGES AGAINST BOTH COMPANIES. THE BANK ASSURED ME THE MONEY WOULD BE REPLACED.

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Nie Holam
San Mateo, US
Nov 01, 2011 7:12 pm EDT

In January of 2011, I signed up with Intelius to look up a phone number for me for the fee of $0.99. I understood that with it, I would have to sign up for a free trial membership with the company but could cancel prior to free trial ending. I found the service to not be helpful but figured that for $0.99, there's not much I could really expect. Shortly after, I canceled the membership that I was OBLIGATED to sign up for. I just realized today that I had still been charged $19.95 ever since then. I should have reviewed all the charges on my statement sooner but I've never experienced this type of unethical practice before. When I contacted Itelius about these unauthorized charges, they stated that I didn't completely cancel my account as I was misled to believe. Intelius purposely manipulates customers by signing them up for TWO memberships. So while I assumed I canceled my account with them, they happily charged me for something I did not want or ask for. I am outraged that they are able to continue to cheat people out of their hard earned money. I spoke with Manual and then his supervisor Kim (#8738) and while they repeated their scripted apology, stated that they could only give me a refund for three months. They know that they are wrong but are only willing to resolve 30% of their crimes.

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Nie Holam
San Mateo, US
Nov 01, 2011 7:10 pm EDT

In January of 2011, I signed up with Intelius to look up a phone number for me for the fee of $0.99. I understood that with it, I would have to sign up for a free trial membership with the company but could cancel prior to free trial ending. I found the service to not be helpful but figured that for $0.99, there's not much I could really expect. Shortly after, I canceled the membership that I was OBLIGATED to sign up for. I just realized today that I had still been charged $19.95 ever since then. I should have reviewed all the charges on my statement sooner but I've never experienced this type of unethical practice before. When I contacted Itelius about these unauthorized charges, they stated that I didn't completely cancel my account as I was misled to believe. Intelius purposely manipulates customers by signing them up for TWO memberships. So while I assumed I canceled my account with them, they happily charged me for something I did not want or ask for. I am outraged that they are able to continue to cheat people out of their hard earned money. I spoke with Manual and then his supervisor Kim (#8738) and while they repeated their scripted apology, stated that they could only give me a refund for three months. They know that they are wrong but are only willing to resolve 30% of their crimes.

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Bull Call
Marietta, US
Feb 16, 2011 12:50 am EST

My name is William E. Call, 410 Atwood Dr NW., Marietta GA [protected] I have been receving charges from your company for several months now this is to let you know I will not be paying any more bills or except any for payment from this date forward. Feb. 15 2011 @ 1950 hrs est
Wm "BULL" Call
P.S. I'll be calling your office if no reply, then it's the State of Georgia A. G. Office, with a copy of all this web Data that be a huta!

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Intelius unauthorized debits from account

This company keeps taking money out of my account ($19.95) every month. please contact me at [protected]@yahoo.com

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Intelius visa card payment

I was charged US$19.99 on 14 Jan 2011 by INT*INTELIUS from my VISA card. I had used the compnay's internet people search in early 2010 once to trace a lost friend in USA. I had since paid the company for this service using VISA card. Since then I had not used the service anymore. Why it is still charging me ? What is this all about? Please refund my money. Singapore ABC.

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Ivelisse Hernández
, PR
May 15, 2012 7:20 am EDT
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Quiero q me devuelvan mi dinero no era 19.95 no lo autorize favor llamar [protected]

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Nie Holam
San Mateo, US
Nov 01, 2011 7:12 pm EDT

In January of 2011, I signed up with Intelius to look up a phone number for me for the fee of $0.99. I understood that with it, I would have to sign up for a free trial membership with the company but could cancel prior to free trial ending. I found the service to not be helpful but figured that for $0.99, there's not much I could really expect. Shortly after, I canceled the membership that I was OBLIGATED to sign up for. I just realized today that I had still been charged $19.95 ever since then. I should have reviewed all the charges on my statement sooner but I've never experienced this type of unethical practice before. When I contacted Itelius about these unauthorized charges, they stated that I didn't completely cancel my account as I was misled to believe. Intelius purposely manipulates customers by signing them up for TWO memberships. So while I assumed I canceled my account with them, they happily charged me for something I did not want or ask for. I am outraged that they are able to continue to cheat people out of their hard earned money. I spoke with Manual and then his supervisor Kim (#8738) and while they repeated their scripted apology, stated that they could only give me a refund for three months. They know that they are wrong but are only willing to resolve 30% of their crimes.

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Bob Bobber
Bobberland, US
Mar 03, 2011 12:14 am EST

SCAM, SCAM, SCAM ! and the service people have a script to read to you on why you did this and "tough luck, we got your $19.95 ! " . I was watching out for this kind of thing and they still got me signed up. One search for a college roomate from 25 years ago cost me $2.95 plus $19.95 and if I had not called, I would be charged that every month.

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Intelius watch out! deceptive marketing

I used this company for a one time look up. I missed that somewhere hidden in the web page, I was signing up for a bogus "identify protection" Missed that they were charging me $20 a month. When I noticed the charges I was working in Africa was unable to cancel fior three months. Never would have signed up for ID protection and don't even want this company to have any information about me. From talking to them, they are usedto this sort of complaint. Am disputing the chrages through my credit card company. These people are deceptive and should be stopped!

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QLFANS
, US
Mar 02, 2011 6:38 pm EST

You are a victim of what is called "post transaction marketing" and Intelius does quite a bit of this. If you complain directly to them you should be able to get the last 3 months credited back. If they won't work with you, dispute with your credit card company and show them the list of complaints (which #'s in the thousands) and do a search on Intelius Lawsuit and you will see there was a lawsuit filed in the State of Washington that was found in favor of people like you who got taken for a ride. Lastly file complaints on the internet with the BBB and your States Attorney General office.

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Intelius unauthorized charge

Canceled this service in december 1st, 2010 but illegal charges totally $45.80 were made. you are to refund this at once. this account used my email [protected]@yahoo.com. *I expect to see this refund today! paypal was notified.
transaction date name of merchant transaction amount
1 12-31-2010 int*intelius sb [protected] $19.95
2 12-24-10 int*intelius sb [protected] $19.95
3 12-24-10 int*intelius sb [protected] $5.90
*you are subject to providing compensation whatever the law allows.

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Intelius ladrones.

Desgraciadamente abri una menbresia con intelius, supuestamente era por 5 dolares aprox. los primeros 7 dias, no lo recuerdo muy bien x q ya hac como 3 meses d eso. Hable antes d los 7 dias para cancelar x q supuestamente si cancelaba en ese tiempo no me ivan a hacer ningun cargo, y todo estuvo muy bien, m cancelaron la membresia, pero hasta la fecha m siguen cobrando d mi tarjeta 20 dolares mensuales y hasta 2 veces por mes. Ya he hablado 2 veces para cancelar y supuestamente todo esta arreglado pero me siguen quitando mi dinero. No se como hacer para partar esto.

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s dieguez
, US
Jun 03, 2011 2:56 am EDT

ya habri una cuenta con intellius ase como un mes ...me cobraron 5 dollares pero nomas era de prueba supuestamente yo nunca acepte que me cobraran por mes me estan cobrando 20 dollares y no me pesaria pagarlo pero la verdad que nisiquiera sirve para nada ...son unos rateros

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