Intelius
reviews and complaints

I paid somewhere around $4.95 for a reverse look up on one occasion. I immediately cancelled the service after and was charged $21.67 on my last credit card statement. When I called Intelius to look into this, they said their hours started at 5:00 A.M., but no one responded. I am very frustrated.

this company took $19.95 from me. I have no clue what is the company it is. and i really want my money back

I was charged $19.95 by Intelius SB on my credit card. I have never authorized this charge. The phone number [protected] WA is disconnected. These people are crooks. Always verify your statement carefully.

The company charged my credit card without any service required by me. It is commercial crime, some US authority should take action against this company as it does affect the reputation of USA business trading

those looks like you selected a promotional price that got you subscribed to a membership. most likely you also have a .99 cents. even better, read the emails you've been getting from them.

Asked for one time look up for phone number, which i never got. Now they are billing me every month for the months of April, May and June. Can i pleas get my money back.

I looked up an address & phone # on behalf of a friend to locate his grandson in Alaska. I was charged for that and now I am getting charged every month $19.95 for nothing. I did not sign up for life. I only asked for one address/tel#. How do I get this to stop?

This company / these people have been taking money out of my account for 3 months now. I dont know how to get hold of them as I live in Hong Kong, and i cant find anywhere on their website that I am able to get in contact with them. What do i do and how do i stop it?

I requested that Intelius do a (1)one time only search for a relative, for whatever the service charge was at the time, and now they keep billing twice a month for a service I'm not even utilizing, I would like for these surcharge fees to cease, and for the funds that were/are being taken after that formal initial request to be immediately reimbursed to my account.

I used this company to get an address. Now I find I am being billed $19.95 a month for service I don't want. How do I get rid of this charge?
Grandon E Tolstedt
tfirstscout @aol.com

I thought I got scammed to but whenI called my bank they told me there was nothing they can do about cuz it does tell you that once you do the one time fee they automaticlly sign you up for the 7 day free trail and to cancel before then or they will charge you the 19.95 a month. SO ALWAYS READ EVERYTHING BEFORE YOU GIVE OUT YOUR CREDIT/DEBIT INFORMATION! This is what it says before you hit the continue button. Read Below!

Offer and Continuous Renewal Details:
By clicking the "Continue" button you will activate your trial membership and get access to the great benefits that Identity Protect has to offer. The membership fee of $19.95 plus tax where applicable per month, will be charged/debited by Intelius.com to the credit/debit card you enter today after your 7-day trial and then automatically charged/debited each month at the then-current monthly membership fee so long as you remain a member. If you wish to cancel during your 7-day trial, you can either cancel by calling us at [protected] or visiting the “MyIntelius” section of the Intelius.com website. Within the first 7 days - you will have paid nothing and owe nothing. After the 7-day trial you may also cancel your membership at any time by calling us or by visiting the website. Either way, if you cancel you will not be charged for future monthly fees. If you use a debit card today and you do not cancel within 7 days, beginning on or after 7 days from now, your monthly membership fee for Identity Protect will be automatically debited each month on or about the same date from the checking account associated with your debit card so long as you remain a member. If you use a credit card, it will be charged similarly each month. Identity monitoring begins the Sunday following your enrollment. Therefore, in some cases, identity monitoring will not be a part of your free trial. Intelius and its benefit providers are not credit repair service providers and do not receive fees for such services, nor are they credit clinics, credit repair or credit services organizations or businesses, as defined by federal and state law.

I did a one time phone number look up and they are now charging me 19.95 a month.

charge for service i do not want

i have been billed for 1 dollar soo far and do not want to see anymore money come out as i have read. so i want to know how to stop them for billing me.

Check to also make sure they didn't give your bank card number and information to other websites that will start charging monthly fees and even follow your account if you cancel the card and get a new one. They will say you clicked on and signed up for these during the payment process and gave permission for them to have access to your account in this way but when you ask them to send evidence that you did this you get NOTHING from them! Check you statements for unknown or familiar charges from websites. Make sure you contact your bank right away!

The fact that your office closed out my complaint is tantamount to the police telling a stop sign violator that they dropped charges since driver eventually did stop later that week.

Can't the state of Washington realize that due to the sheer numbers of consumer complaints against Intelius that hundreds of victims can't all be accused of not being bright enough to click the proper button for the .95 one time special look-up and not "a club membership" for $19.95?

I now consider the office of the Attorney Generals office complicit in the fraudulent practices commonplace to Intelius day to day business. I am also copy and pasteing this correspondence to the many blogs Googled as "Intelius Scam"

Your State legislative branch is corrupt due to non-enforcement of Internet trade practices.

Larry Ross
Lyons Colorado 80540

--- On Tue, 5/15/12, ATG MI Seattle CRC (ATGDBOLYPRD06) wrote:

From: ATG MI Seattle CRC (ATGDBOLYPRD06)
Subject: 408470 : A notice from the Washington State Attorney General's Office
To: lor2@yahoo.com
Date: Tuesday, May 15, 2012, 9:15 PM

Rob McKenna

ATTORNEY GENERAL OF WASHINGTON

Consumer Protection Division

800 Fifth Avenue, Suite 2000 Seattle, WA [protected]

May 15, 2012

Larry Ross

RE: Intelius

File #: Complaint 408470

Dear Larry Ross:

Our office has received a response from Intelius indicating adjustment of your complaint. We have included a copy of the correspondence for your records.

Based on this response, we are closing our file. You may contact us if the adjustment is not made. Your complaint will remain as part of our public record of the firm’s business practices.

Our office is happy to have been of service to you.

Sincerely,

KELLY OSHIRO
Complaint Analyst
Consumer Protection Division
[protected]
Fax: [protected]
seacrc@atg.wa.gov

Enclosure

RE: Larry Ross
File #: 408470 Complaint
Hello KELLY OSHIRO:
Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7 day trial in the Identity Protect subscription offered through Intelius. When a customer selects the promotional price, they are redirected to a full page display that describes in detail the benefits of the subscription and the terms and conditions of the offer. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.
In this case, Mr. Ross accepted the promotional offer and signed up for the Intelius Identity Protect membership.
As requested, Mr. Ross’ Identity Protect membership was canceled on 05/08/2012 within the 7 day trial. The pending transaction of $19.95 was canceled and should be available within 3-5 business days.
We appreciate your cooperation in resolving this matter and apologize for any inconvenience.
Regards,
Shane Stendell
Customer Concerns Manager
P.O. Box 808
Bothell, WA 98041
www.intelius.com

They charge e $19.95 a month and refuse to credit my money back.

I have had the same thing happen to me. I have life-lock! Why would i even sign up for a 7 day trial? Since i didn't know i was getting this service (which i have been paying for for almost a year), I can't cancel it online (because I don't know where to go). I have been on hold for 20 minutes so far. OK, they canceled it. But it's still horrible that they don't refund you your money, considering that I NEVER wanted this service in the first place! This company has to scam people to make money, so don't trust them to protect your identity. LifeLock rocks!

I recently saw a monthly charge from this company for $19.95. I went through my credit card statements and found they've been charging me for 7 months for a single person search I did in December 2010. I contacted [protected] (option 1). I expressed my complaint and told them I wanted it stopped and I would be pursuing them for a full refund via my credit card company. A supervisor was contacted and I was told I would receive A FULL REFUND. We'll see if this comes to pass. I see there are thousands of complaints on this. I suggest you ring this number, be calm and they might do for you what they've said they'll do for me.

For the last three months this company has been using my checkcard to charge me $19.95 for services never requested. This month alone I have been charged two times. I wish this to stop, and money returned to my account. I have tried to contact this company through e-mails with no result.

Kathleen Bernard
45 Day Street
Granby, Ct. 06035

I have been charged 19.95 each pay period on this website and i dont use this website at all i want a refund and explenation what do i need to do

They keep charging $19.95 a month on my paypal and have no clue what this is, 3 months now and it is getting me a little ticked -off

this place has tried several times to charge my credit card for their services to their site which i never requested. i hope somrthing can be done to stop theses frauds.

Unauthorized purchase using my debit card information

I also have a reoccurring charge that should have been a one-time trial. I have called and emailed to stop the charges, but they keep coming. Now I've contacted my charge card company to have them intercede on my behalf. This company is a rip-off!

i came back today from vocation. my account was negative $408.99! all from intelius.. i called my bank and filed a dispute. i hope you all get your money back... my TCF bank was very nice about handling the situation. i should get my money back... hopefully...

I have had to close me account as the only way to stop the charges...this company is a rip off.

I used it once to look up an address for my security clearance in May and have been charged $19.95 for every two weeks...By the time I contacted to company I had already given them (Because I didn't read the fine print) over $200! I thought it was over after they said me account had be canceled, but no I still got charged. I eventually closed my bank account because the bank refused to stop the payments or dispute the charges. The sad thing is it is all legal I bet. Because when you “Agree to the Terms and conditions” you have made a contract and unless you read the entire thing you could be agreeing to anything, like being charged fir a service that equals over $500 a year.

I have been billed $19.95 per month by this company since June 2011. I called and canceled this morning and was told that I should have seen the small type under the one time phone number search for $0.99. Does anyone know where I can file an official complaint? I'd like to see them modify their website and at the very least increase the size of the font that indicates a membership. Who on earth would pay $19.95 per month for a telephone directory? They got me for 6 months and will not refund the money!

Just like all other people here, they sneak a disclaimer by somewhere, that says you agree to a re-occuring charge. They hide it somewhere after you submit your card information. The fact that they send you a confirmation that you signed up for a service well after they have taken another another payment from your card only adds to the scammishness of it all. AVOID! SCAM!

I would like to add I am praying for the destruction of Intelius and the salvation of it's employees.

Rev 22:14 Blessed are those who wash their robes, that they may have the right to the tree of life and may go through the gates into the city. Outside are the dogs, those who practice magic arts, the sexually immoral, the murderers, the idolaters and everyone who loves and practices falsehood.

I did a search for my own information using ussearch.com, because I wanted to see what people could find out about me. I agreed to pay approximately $1.99 (or less that $3). I never received any information from ussearch. Today, I found two charges on my debit card for $19.95 from INO*USSEARCH.COM/SB [protected] WA . I did not sign up for any membership from ussearch. The site uses deceptive practices, and is a fraudlent business. I will be contacting intellius tomorrow, request a total refund, and considering taking action by reporting to the FBI, the Better Business Bereau, the Conumer protection agency, adding myself to the class action lawsuit against intellius. Theives and liars need to be dealt with using force.

Look, I have been trying to contact intelius by phone for two days. I have been using my cell and have used all my minutes waiting for someone to answer the phone. How do I communicate with a live person? Any advise...

this company took $36.95 from my account without permission

I ask for a one time look up and now they keep billing me! i cant find a contact number for them.

stolen debit cards with intelius on bill statement cancel now.

would like to have info removed joseph a powell 1021 carla place norcross ga [protected]

Company has been charging my credit cardmonthly for a service I did not request or signed up for

They charged my credit card $19. 95 for I D Protection that I never signed up for.

@ Intelius_Customer_Support

mommacat1954 just said that she called your customer service to get her money back and they didn't do squat for her! Why are you reiterating to call this bogus number for again?..."more than happy to assist you" if you were she would of gotten her money refunded back to her already and we wouldn't be arguing about this right now!

JUST SAY DISPUTE THEY HAVE TO REFUND ALL CHARGES, ONCE A CUSTOMER SERVICE REP GETS ON THE PHONE AND YOU PROVIDE ALL YOUR INFO TO THEM FIRST AND LAST NAME AND THE BILLING ADDRESS AND THEY SAY THANK YOU HOW CAN I HELP YOU TODAY? SAY I AM DISPUTING ALL OF THE MEMBERSHIP CHARGES! THEY HAVE TO REFUND EVERYTHING I USED TO WORK THERE TRUST ME I KNOW, AND THEY HATE IT WHEN PEOPLE SAY DISPUTE THAT IS THE ONLY WAY TO GET ALL OF YOUR MONEY BACK TRY IT!

Intelius has been under suspicion for fraudulent practices for several years, and continues to be. If you need to remove your personal information from the Intelius website, do NOT submit a copy of your driver's license to Intelius, even if your picture is blocked out. They will use your driver's license information and to either post it on another of their internet sites or sell it to another internet marketing company. Contact the State of Washington Attorney General and file a complaint: 206.464.6684. Additionally, at this link, you will find CLASS ACTION LAWSUIT information posted by the Washington State Office of the Attorney General against Intelius. http://atg.wa.gov/searchresults.aspx?qs=intelius

Their claim that your information is public record is misleading. Although information concerning addresses, and nearest relatives is public record, under normal circumstances it would take a trip to a local county clerk office to pull the records. Thus, the identity of the person inquiring would be disclosed to the city clerk or employee. Intelius, on the other hand, is making records easily accessible without accountability from inquirers. This has led to the endangerment of the safety of numerous individuals. File a complaint with the Attorney General of Washington State suggesting a CLASS ACTION LAWSUIT.

Intellius would not write a letter to my bank in order for me to get reverse bank charges a total of 8 removed which zapped my payroll check. I tried to explain that the customer service rep said that she would remove a request but then did not. This is when the domino effect started at my bank. They are a fraudulent company. They are a web scam and have many umbrellas companies under them.

They have been outed-they are crooks!

http://www.techcrunch.com/2008/05/29/naveen-jains-intelius-prepares-to-go-public-how-much-of-their-revenue-is-a-scam/

I was just paying my bill when I noticed this charge on my account

I called Customer service to cancel then subscription and the immediately refunded me me money without me even having to ask. I would not agree that this is fraudulent. I think it is more so people don't read what they sign up for. In this case it only cost .99 but it also subscribes you for a monthly service. Just call Customer Service and cancel just like the rep said and they will be more than willing to cancel the service and refund you your money.

I do not use this account and I want to cancel it.

every product on that page is discounted if you want to try their Identity protections. You do need to cancel within 7 days. correct me if i'm wrong:
* It says $.99 with IDP when you are adding it to the cart
* You go through a second page confirming that you want the IDP with watever you are purchasing
* You get an email confirming your subscription
* You get 7 days free to cancel before you see a charge

Seriously?

I just figured out where they got me. I did a reverse caller ID through them, for $.99 (which incidentally was a waste of $.99 because it game me no information). Then a month later I noticed the $19.95 a month charge. After 2 months of seeing this charge I finally looked it up and apparently they provided me with their free membership for looking up that number. That free membership wore out 7 days later and that is when they started charging me. A total scam. I am calling Visa in the morning to see about reversing the charges.

I noticed that an Intelius Customer Support responded to this blog. If you are reading this Mr. Support man. I would really like all my money back that was stolen from me. If your position is that you did not steal the money than respond to this post. If you do not respond to this posting I can go on the presume that you agree with me and that you are happy stealing money from people.

To others needing to cancel their subscription, you will need to know your user name and password and their cancel subscription button is almost cryptically located on their web site to make it as difficult as possible to cancel your service, but if you look at their FAQ you will find a question regarding cancelling your service and following their unclear instructions you may find the right page after 15 minutes of trying to follow their instructions.

I used the service once and they began charging $19.95 to my account. I called and they claim that I authorized the charge to my account with multiple screens, which I NEVER DID. The initial support person was a joke, and the supervisor was not much better. This is a fraudulent practice if I have ever seen one. I love how Intelius customer support is making comments on this thread...they must be worried about something.

I have been receiving charges of $19.95 from this company every month. I do not know who or what this company is other than it is listed in my credit card statement as computer related. Please reverse this charge as my credit card has already posted the amount to my statement of account.
Daniel André, Switzerland

correct it now

I was charged $19.95 for a service I did nit request nor renew nor signed for a recurring bill. Your billing ref no is [protected]. Please reverse
this charge as my credit card has already posted the amount to my statement of account.
Jose M. Zaldarriaga

I have a charge on my credit from you for $20.95, I do not know who are what this company is other than it listed on my credit card statement as computer related.I have contact my credit card company to block these payment from going forward.please do not try to charge again to my credit, I am having whom every you are block.

I have not seen anything recent about Intelius..i.e...2012. But It is not likely that such a scam artist would change their spots. I signed up for a 95 cent 7 day trial, and then thought better of it. It was only when I tried to cancel that I ran across all of the horrific accounts of people being railroaded and robbed! If they do not cancel my account, I will devote the rest of my life harassing them to do so any way I can...Look out Public Media!
Signed, June 23, 2012

i am curious.
was this any help to you.
because i am having a similar problem and can not find any way of canceling my account and to have them stop billing me

I got charged 19, 95 from these people. Who these people are? I need my money back

Someone has tampered with my personal information and Intellius has me related to the wrong people, living in the wrong city, and I even have a new alias complete with new middle and last name - that I did not create. Nothing I can do about it, but whomever is tampering with my personal information sure can have fun.

I went to my online banking for my checking account and found 7 posted transactions totaling over 200.00 that they charged services that I never even went onto there website. PNC is investigating the matter, which will take 45-90 days. This is definetely a scam and must be stopped!
One pissed off person in Pennsylvania

Intellius.com all consumers should get together and file a civil lawsuit against Intellius.com for infringing on your intellectual property: YOUR NAME IS intellectual property and you have not consented to them charging for your private information, therefore, they should pay you for all the fee they made on your name.