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Intelius Complaints - deceptive billing

Review all Intelius complaints

Intelius

Posted: 2010-02-08 by

matthew forster

deceptive billing

Complaint Rating:

Company information:
intelius
yakima, West Virginia
United States
Phone: 509-901-6630

I was told that when i clicked onto their website and used one of their services, I was automatically enrolled into their credit monitoring service-at $21.59 a month!Charged of course to my credit card! I already have/use another monitoring service, why would I subscribe to another?!

Comments

United States

Unauthorized Charges

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Comments

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163 days ago by

Intelius_Customer_Support

0 Votes

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST. We will be more than happy to assist you with your account.