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Intelius Complaints - Subscription I never asked for

Review all Intelius complaints

Intelius
Posted: 2009-03-15 by   Devin
Subscription I never asked for
Complaint Rating: 0 % with 0 votes
Company information:
Intelius
United States

My name is Devin Drake, I looked at my online bank account today and saw " VISA CHECKCARD DB-POINT OF SALE INTELIUS SUBSCRIPTION 877-974-1563 Debit $19.95"

I had Intelius do a $5 reverse phone look up for me one time a week ago and most certainly never agreed to join any monthly subscription service. I am opening a dispute with my bank about the transaction and wish to be removed from the Intelius subscription list. I will also change my banking card so as to inhibit any further charges from them. I can't believe that in these hard economic times there are monsters like this scamming people!
Comments United States Unsolicited Phone Calls
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Comments

 Sort by: Date | Rating
 67 days ago by   bcarrell +1 Votes
Same thing happened to us. I have requested a refund of all charges and intend to file a complaint with the FCC and possibly file an action under the deceptive trade practices act in my state.
 32 days ago by   Intelius_Customer_Support 0 Votes
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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