Complaint Rating:

Company information:
Mashreq bank
United Arab Emirates

I am sajjad munawar rana.I have the FGB credit card#5122530030426017.Iwas a good customer of FGB.Now I was redundant since 5th of Feb 2009 from my job due to resession.After calling so many times on FGB customer service help line I came to know What to do?Then I have applied for insurance claim because i have the credit sheild.I have applied on 5th Mar 2009 at Al Qabayyal center branch with Mrs.Shazia she was very un co-operative and behaviour like working in a government department. I have visited so many times for the status of my claim but she said we do not have any information.It is very strange thing for me.Bank is collecting money for credit shield and for claim they do not know even status of my case.I also meet Mr.Salman butt over there but helpless. Today after six months if you do not have the status of my case so I will go to police and complint the bank's fraud with customer.

bye

sajjad munawar rana