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Insulation4Less review: Prodex Insulatino 41

D
Author of the review
3:53 pm EST
Review updated:
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I love Prodex Insulation: I bought a lot. I have insulated over ½ my attic with it. I also bought the double stick tape from Insulation4Less along with the foil tape.
Here is what I think about installation – it is easy. I had fiberglass insulation with a poly vapor barrier covering the insulation and rafters. I stapled the poly to the rafters and slit the poly between the rafters so as not to trap moisture. I ran the double stick down the poly covered rafters and then applied the Prodex Insulation. What I learned: the Prodex Insulation ideally should also be stapled through the flange into the rafter to help hold it tight. This not only helps prevent it from pulling away from the double stick tape, but also helps the foil tape seal the seams without the 2 runs of Prodex Insulation pulling apart from each other.
It is a great product. I can feel how much warmer the attic is each time I go up and the beetle infestation which used to come with winter has been significantly reduced – over 90%. Thank you Insulation4Less.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

41 comments
J
J
joes upset
Marion, US
Jul 06, 2013 8:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought approx, $2000.00 worth of Prodex Total 48 (top of the line) insulation form Insulation 4 Less to insulate a commercial steel building during construction. The material was stored in a secure, dry building while waiting for the contractors to begin construction.
I was out of state, when the contractors put the roof on, and when I returned, , and looking up to the ceiling, I could see big black spots all over the foil . I got on a man lift to look closer, and I could see the foil was actually flaking off of the material where these big black spots are, and exposing the plastic bubble center.
I'm a businessman, and this particulate building is a retail repair center, and the ceiling and wall insulation is the first things my customers will see when entering this building. with all the large black spots, it looks as though this new roof has been leaking for years. I called the Company, and spoke with "customer service", where I explained the problem, and the Rep said the product was clearly defective.
He then asked me for my order # so he could see how much I had purchased.
He then commented on the large amount that I bought, He then started changing His story, to say that I must have let the material get wet while storing it.
I assured Him that the material was put into secure, dry storage along with stored electrical components the moment it arrived here, as it was going to be exposed to the public once it was installed in this building, as the building is nearly 20 feet tall, and there would be no false ceiling put into it, but that we may now have to install a false ceiling to cover up the nasty appearance of the insulation .
I asked Him what the procedure would be to resolve the problem.
He said the complaint would go through the proper channels, but He never gave me an answer as to how it would be handled.
He then started stone walling me, and I asked to speak with the Owner of the Company.
He refused this, and I asked the name of the Owner, and this He also refused to divulge. I asked Him if He was the Owner, and He said He was not the Owner.
I then went on line and found several complaints from others in the way this company, and this man handles problems.
I also learned that the man I was speaking to in "customer service", is the actual " Owner" of the company.
I contacted Him the next day, and told of my findings, along with my displeasure that He had lied to me the day before in saying that He was NOT the owner, and that, if He did not state a a solution process, that I would be filing complaints with the others, and also with the BBB, and the metal building builders association, as there has been talk that this might be another one of the government funded energy product companies, and might go the way of Solara. Time will tell if this company will fold .
I'VE ALSO READ that there IS a LAWSUIT in process for FALSE REPRESENTATION of the true, and less than represented ... R Value of this product.
He then clearly threatened me, that if I said one bad thing about Him, or about Prodex, that He would close my complaint file, and that I would get nothing.
He then blocked my access to Him through email, and would not accept my phone calls.
I received a email the following day that said I would have to use the US mail if I wanted to communicate any problems with His product.
This ended about a month ago, and still, not a word from Insulation 4 Less. I have filed with the BBB, and my contractor is going to be spreading the word via Internet, and flyer's within the Builders Associations. At the end of the day, this clown is no business man, and sets a very low, and poor example of how to run a business.
I think He's only a man of good character when the money is coming into His pockets.
He certainly has no good character when the opposite happens.
I will have to sue Insulation 4 Less, Prodex, and the poor excuse for a business man to resolve this issue of defective material being sold, and not backed up by this second rate businessman.

I've read some good reports on here, and IF Insulation 4 less did not post the stories, or bribe others to post them, then, I would believe the product may very well be of high quality, and that the particular (production run) that I ordered was simply defective during the production process.
I would have bought more if this clown had stood behind the product and with a professional attitude, but His attitude created within me, such a distaste for His personal character, that I would sooner have no insulation at all, than to ever allow Him to put a dime of my hard earned money into His slippery pockets.
Obviously, I would never recommend doing business with slip shod outfit. Hes a total JERK when it comes to standing behind the product He represents.
and,
I suspect He's be right back there in the food stamp line if He had to rely in His problem solving / CUSTOMER SERVICE "skills" to run that Company.