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Deceptive offer on website
On 12/21 I accessed the website for InstantCheckmate.com to do a background check for a possible renter. The home page shows 3 service options, 1 month, 6 months and 1 year. They offer the 1 month service at a discounted cost of $14.95 down from $26.95.
I entered my information including my debit card on the first page and clicked next. Instead of arriving at the page where I select the service option the transaction completed itself at $179.40 for a year!
I immediately called the company to cancel the service. I explained that the website bypassed the service selection page and that I thought I was purchasing the 1 month service. I was told by the customer service person that I had to write to them which I did. Their response was as follows
As we have no control over your options of purchase we take the position that you received the membership option of your choice.
We have honored your request to cancel your requested membership so you will not incur any future charges after your current requested membership expires.
The following is on the “create your account “ page. It is located in step three of the sign-up process for your review prior to your payment authorization.
*One payment of $179.40 for a 12 month, $119.70 for a 6 month plan, or $24.86 for a monthly plan. Your membership will be automatically renewed to the same term until you cancel. If you cancel your subscription will not be renewed after that expires. To cancel your membership at any time please contact our customer service at [protected]
I explained that the payment authorization page never appeared and the transaction was finalized without my ability to make the selection. In my correspondence I also told them that I am willing to take the 1 month subscription.
I'm currently unemployed and thought I was purchasing a 1 month service at a discounted price of $14.95. By bank account was charge $179.40...3 days before Christmas! They have not responded to my final email asking if they intend to refund the overcharge and work with me on this.
don`t be ripped off by instantcheckmate.com
I saw instantcheckmate.com on my verizon homepage . the background check was$9.95 for six month`s they charged my bank account $ 59.16 instead . I tried 3 background check`s .!st one I know has a crimjnal record . It cme back clean 2nd one has a criminal record it too came back clean so I tried my own name I know it is clean It came back that I have a bad criminal record, All 3 are wrong .I called the first time they only wanted to refund half . So I called back, because why pay for something that don`t work .She said she would refund the whole amount . But instead they went back to charging me the whole $59.16 . I checked online they have complaint`s about selling people`s card number`s . Check out scambook .com so far they have ripped off $312, 038, 45 and growing .Watchout for them so they won`t rip you off too thank you.during these hard time`s the worst thing I can`t afford to have my money stolen by scam artist like this thank you and if they ripped you off too please fight back and report these thieves so they can be stopped sincerly don`t be ripped off by instantcheckmate.com
Instant Checkmate has no right to display people's personal and secured information, especially birthday date and address etc. Doing so Instant Checkmate is putting people's life at risk by helping fraudulent people in getting an individuals personal details.
Ordered the supposed ' 1 month for $14.95 ' and was immediately billed $179.40 ! With no confirmation, e-mail or other correspondence, they just took the $ . Impossible to get a refund ! Their "background info" is bogus! DO NOT USE THESE PEOPLE!
You will also get duped! Tell everyone you know .
I also click on this website believing the amount charged would be $9.95. Did not agree to $59 charged to my account. Looked up a few people and clicked premium by accident which did not give my any useful additional information. I called Instant Checkmate immediately to cancel the entire service. I was told that $89.14 was "already debit out of my account!" I stated I did not want the service and wanted to be reimbursed which became a process of "please hold while I talk to my manager" for 4 or 5 times with me not agreeing to the amount: #1 $19.99 to be credited to my account, I said, "No", #2 $29 credit to my account...I gave same response, #3 "you agreed to the premium amount of $29, plus the PDR reports and the $9.99 included in the total for $89, can deduct $39...I said, "no", #4 "hold while I talk to my supervisor"..."we can cancelled after this month fees are paid", I said, "no", #5 I told the man that I will not accept anything except $9.95 for one month and want this service discontinued after one month..."you agreed to the premium of $29", " I will talk to my supervisor. #5 "I can credit your account $59"...I gave in since I had been on the phone 45 minutes to get reimbursement. This is the worst mistake I've made using an unknown website...they got $21 out of me for being on the site not even an hour...there is no grace period and the websites pricing is deceiving.
Billing Details
*To get unlimited reports, select a one-month membership for $22.86, a three-month membership for $44.58 ($14.86/mo), or a six-month membership for $59.16 ($9.86/mo). Your membership will automatically renew for the same term unless you cancel before the start of the next term. Instant Checkmate will charge the recurring membership fee of $22.86, $44.58, or $59.16 (depending on the membership option you select) to the same card you use today until you cancel. To cancel, call [protected] between 5am - 10 pm Pacific Standard Time (7 days a week).
THAT IS WHERE YOU PUT YOUR CARD INFO IN ! LEARN TO READ BEFORE SUBMITTING. NO FINE PRINT. ALL CLEARLY STATED ! LESSON LEARNED FOR YOU
Pls see the details of complaint lodged with the Company. Till date they have debited USD 60 without my knowledge.
----- Forwarded Message -----
From: Nilesh Patel
To: Instant Checkmate Customer Service
Cc: "support@instantcheckmate.com"
Sent: Friday, 21 June 2013 9:19 AM
Subject: Re: PDF Report Generation Enabled
Dear Sir/ Madam,
I have used the services provided by your site once on 15 th june, 2013 have made payment of round 12 USD. During this i have searched profile of one person only and was satisfied with the results.
Since my purpose was solved i have never intended to avail any further servies or monlty/ yearly subscription offered by you. Howver, its surprising to note that today USD 29 have been debited from my credit card registered with you. This is with out any intimation to me or my consent. i have never clicked any link to avails such services.
I therefore reqeust you to immediately reverse the said charges back to my credit card. Failing which i will be forced to take all possible actions against you and take up my greivance at all possible social forum.
Anticipating co-operation in the matter.
Nilesh
About Instant Checkmate
The company offers a range of search options, allowing users to conduct searches based on names, phone numbers, email addresses, or physical addresses. This can be useful for those looking to reconnect with old friends, verify the identity of online acquaintances, or research the background of individuals for personal or professional reasons.
Instant Checkmate also provides a reverse phone lookup service, which can help users identify unknown callers and potentially uncover spam or scam phone numbers. Additionally, the platform offers a family tree feature, enabling users to explore their family history and discover potential relatives.
The service operates on a subscription model, with various plans available depending on the user's needs. It is important for potential customers to be aware that Instant Checkmate is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA), and therefore, the information provided by the service cannot be used for employment screening, tenant screening, or related purposes.
Users considering Instant Checkmate should understand the scope of the service and the limitations on the use of the information provided. The platform aims to offer a user-friendly interface and customer support to assist with any questions or concerns that may arise during the use of their services.
Instant Checkmate Customer Reviews Overview
Here is a comprehensive guide on how to file a complaint or review about Instant Checkmate on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Instant Checkmate in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Instant Checkmate. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Instant Checkmate on ComplaintsBoard.com. Remember to use simple language and provide detailed guidance for each step.
Overview of Instant Checkmate complaint handling
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Instant Checkmate contacts
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Instant Checkmate phone numbers+1 (800) 222-8985+1 (800) 222-8985Click up if you have successfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number 0 0 users reported that they have successfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number Click up if you have UNsuccessfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number 0 0 users reported that they have UNsuccessfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number+1 (800) 222-8985+1 (800) 222-8985Click up if you have successfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number 0 0 users reported that they have successfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number Click up if you have UNsuccessfully reached Instant Checkmate by calling +1 (800) 222-8985 phone number 0 0 users reported that they have UNsuccessfully reached Instant Checkmate by calling +1 (800) 222-8985 phone numberCustomer Support
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Instant Checkmate emailspress@instantcheckmate.com100%Confidence score: 100%Pressprivacy@instantcheckmate.com100%Confidence score: 100%Privacysupport@instantcheckmate.com94%Confidence score: 94%supportunsubscribe@instantcheckmate.com78%Confidence score: 78%communicationwebcancellations@instantcheckmate.com77%Confidence score: 77%dmca@instantcheckmate.com60%Confidence score: 60%legal
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Instant Checkmate address3111 Camino Del Rio N Suite 400, San Diego, California, 92108, United States
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Instant Checkmate social media
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