The "Free" tickets you are referring to are actually a Promotional Voucher that your Sponsor (Organization that you received it from) has given you as an incentive to view their presentation or allow them to spend your time considering a service or product.
These vouchers clearly state in the Terms and Conditions on the back that there are fees associated with your traveling on them. If you were told these are free that is very incorrect.
You should never accept any representation other than that that is printed on the contract/voucher. Infinity Incentive Group follows a strict protocol when receiving or refunding client money. The $100 you are referring to is a deposit that is held and applied towards those fees. If for some reason you do not travel you may request in writing a refund of your $100. Like any major organization, the refund is processed and mailed to you.
Should anyone have a question regarding our policy/procedure for traveling or refunding our clients, I would be happy to answer those questions directly.
Robin Lusk
Infinity Incentive Group
P.O. Box 3479
Lake HAvasu City, AZ 86405
866-510-1289