Complaint Rating:

Company information:
INFINITY
PO BOX 830189
United States
Phone: 1-800-782-1020

2004 TITAN TRUCK WAS IN A CAR ACCIDENT IN JANUARY DRIVEN BY MY SON MARKETTE MOORE II. 18YRS WHO IS NOT ON THE INSURANCE BUT HAS HIS LICENSE AND LIVES WITH HIS PARENTS. WAS TOLD THAT AT THE TIME OF THE APPLICATION WE SUPPOSE TO PUT DOWN EVERYONE WHO WAS AT THE AGE OF 14-15YRS ON THE APPLICATION. I HAD INFINITY INSURANCE FOR ALMOST 10YEARS, WHICH CLEARLY SHOWS MY SON NOT TO BE 14YRS. IT TOOK FROM JANUARY TO THE END OF FEBRUARY TO COME TO THE CONCLUSION THEY ARE GOING TO COVER THE ACCIDENT BUT SAID THEY WILL NOT COVER THE TOWING COSTS AND WE STILL HAVE TO PAY THE FULL $500 DED PLUS TOWING COSTS. OUR ADJUSTER DARNELL SAID FOR US TO TAKE IT TO A SHOP OF CHOICE. SO WE HAD MURRIETA AUTO COLLISION PICK THE TRUCK UP AND WE DIDN'T CALL THE ADJUSTER ON WHERE WE TOOK IT BECAUSE HE DIDN'T SAY TO DO THAT. WE HAD THE AUTO COLLISION REP. CALL AFTER THEY CHECKED THE TRUCK OUT AND SAID THEY WILL CALL THE INSURANCE COMPANY TO HAVE THEM COME OUT TO GO OVER EVERYTHING TOGETHER. ITS BEEN TWO WEEKS AND THE ADJUSTER FINALLY CALLED AND SAID HE DO NOT HANDLE THIS BUT TO CALL THE APPRAISER SAM, WHICH THEY COME TO FIND OUT IS OUT OF TOWN UNTIL THE 17TH OF MARCH. TRIED CALLING THE APPRAISERS SUPERVISOR, AND LEFT A MESSAGE AND CALLED THE ADJUSTER BACK AND HAD TO LEAVE A MESSAGE. ALSO, THEY ADJ.DARNELL SAID THAT HE WILL SEND A CHECK OF THE ORIG. AMOUNT APPRAISED $8300.00 TO OUR LEINHOLDER. WE OWN THIS CAR, THERE IS NO LEINHOLDER AND HE SHOULD KNOW THIS IF HE WAS REALLY CHECKING OUR FILES. HE ALSO SAID WE WILL HAVE TO PAY BACK A YEAR FOR MY SON BECAUSE WE DID RECEIVE LETTERS TO UPDATE INFORMATION. EVERY SINCE I HAD THIS INSURANCE, I NEVER RECEIVED ANY LETTER, NOT ONE TIME TO UPDATE. IT ONLY SAIDS THAT IF WE ARE TO RENEW, WE HAVE TO GIVE A RENEWEL FEE. THEY ARE TRYING EVERYTHING IN THE BOOK TO GET OUT OF TAKING CARE THEIR RESPONSIBILITY AND ITS NOT FAIR. THEY ARE AVOIDING EVERYTHING TO THE END. PLEASE HELP AND ADVISE

PS. I CALLED INFINITY AND SPK WITH SHAFEKA(CSR) TO SEND ME A COPY OF MY RENEWAL FROM LAST YEAR AND SHE MAILED TO ME A TWO RENEWAL NOTICE THAT I HAVE NEVER SEEN SINCE I'VE BEEN WITH THEM TO UPDATE.

THANK YOU

MARKETTE MOORE SR.
CHERYL MOORE