The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (17 mins ago)
They will charge you $2 for tracking number if your order is under $40.00
2. (25 mins ago)
Curve Motor Sport
Stay away
3. (29 mins ago)
Company doesn’t pay, but sends a lot of surveys
4. (59 mins ago)
Buy a Timeshare.com
Suspect Fraud & Scam
5. (1 hr 1 mins ago)
Fake Passport Websites
Scam or Real?

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Infiniti of Chantilly, Chantilly, Virginia Complaints & Reviews - Dealership broke my sunroof

Infiniti of Chantilly Contacts & Informations

Infiniti of Chantilly

Posted:    terratoo

Dealership broke my sunroof

Complaint Rating:  0 % with 0 votes
Contact information:
Infiniti of Chantilly
Chantilly, Virginia
United States
I could hear some type of loose debris (sounded like a pebble) rolling around in my sunroof as I was driving. I dropped my car off at the Infiniti of Chantilly dealership so they could diagnose the problem and remove the debris. I feared that if I attempted to open the sunroof myself (using the power sunroof button) that it would likely jam on whatever debris was in the sunroof.

Unfortunately, the Chantilly of Infiniti service technician unwisely chose to do exactly that - use the power sunroof button to open the sunroof and "diagnose" the problem. This caused the sunroof to jam open and cause permanent damage the sunroof track. They wanted me to pay $2, 300 to replace the entire sunroof unit or else take my car back with a broken/nonfunctioning sunroof. I chose the latter option. I have requested that the Chantilly of Infiniti dealership replace my sunroof unit at no cost. The general manager, Ken Smith, replied that he has "concluded that your problem is not with Infiniti of Chantilly. The damage to the sunroof was done prior to you purchasing your vehicle from whom ever you bought the car."

Apparently, Mr. Smith is no better diagnostician than his own service department employees because the sunroof was obviously working when I dropped it off for service because his own technician was able to open the sunroof using the power sunroof button... and jam it open on the debris trapped inside.

So I dropped my car off for service at Infiniti of Chantilly with a request for them to remove the debris from the sunroof unit because I didn't want it to cause any problems or jam the unit, but instead of removing the debris, they broke the sunroof and have decided they are not liable.
Comments United States Cars, Parts & Vehicles
Share with others:  
Was the above complaint useful to you?    

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)


Infomercial Scams

RSS Feed
Login close

Forgot your password?