Complaint Rating:

Airtel services have been regularly contacting me. to convert my plan from 'pre -paid' to 'billing'. As I had 2 connections under 'pre-paid' plan I decided to convert both to the billing scheme. I was informed that, an Airtel agent would come home with necessary papers. On 3rd of Feb.2008, necessary documents were submitted along with cash payment of 1200/-, against form No.s : B252972/B252965 for the enrollment forms.

I was also informed to contact Mr.Sameer on mobile no : 9967571597, for any further assistance. All the formalities and verification were duly completed but without any prior intimation, both the connections were de-activated on 8th Feb 2008. Receiving no information, from any of the Airtel assistance center and Mr. Sameer being beyond reach I contacted my nearest Airtel customer service center only to learn that the simcards were to be delivered at my doorstep by Mr.Sameer and that the Numbers were already 'active'.

I registered a written complain (which I am sure is going to fall on deaf ears), just to safeguard any discrepancy in billing and inspite of my repeated frantic calls to Mr.Sameer, I am informed by him that the simcards have been dispatched by courier service numbers : B58924/25. and would be delivered before noon on 10th Feb.2008.

Bad enough the simcards are still not delivered until 10pm, Mr. Sameer has conveniently 'switched off' his cell, since 4pm. Both the mobiles are inactive since 3 days and I am beyond anyone's reach besides which I had to incur expense by making calls to various Airtel centers.

I hope there would be some responsible personnel who would look into the harassment I had to go through on account of irresponsible and callous attitude of Mr.Sameer.

In case, my mobile is still not activated, I would have no choice but to contact the media and switch over to another reliable service.