Complaint Rating:

Hi,

I am using a Sony Digital Camera DSC P 100 bought 3 years back. Recently I had to buy a new battery and went to their sales office, who said they do not sell batteries separately and sent me to their service center. The service center was not aware of this product and said they donot keep baterries either.

They asked me to go back to the Sales office. I felt frustrated at the thought that even after buying a product from supposedly reputed company like SONY for Rs 20, 000/- the baterries were not available even if someone wanted to pay for the same. I dreaded the thought of getting it serviced if something were to happen to it.

I contacted the service center who asked me to go back to the Service center and when the story was narrated to them they said they would call back. Even after 24 hours with no response, i called them back to be told that they were trying to check their stocks for the same and it needed to be ordered separately.

My question to SONY is for how many years does SONY support the products it sells in the market. Products are upgraded but the company has to maintain the spares and acessories for a particular period which the Service heads in Sony were not able to answer. This shows the standard of people employed by a MNC.

When again contacted they said they have one in stock which costs Rs 2800/-. The same was told by the salesman ehen the camera was bought at Rs 500/-. The battery cost has multipled 6 times in 3 years????

Advice - I advice Indians to go for Indian products due to the above policies and the kind of services provided.

George
Noida