Complaint Rating:

Company information:
IndyMac Bank
United States
www.indymacbank.com

Phone centre sends me over the edge! Not only do they have an overseas call centre that does not understand a word you say, but the US call centre is just a waste! I have lost all respect for this company. After being on hold for over 73 minutes to correct an error that Indymac made and then waiting another 15 minutes again after the call was answered to have the problem resolved is just unacceptable!! Extremely POOR service! No one can answer as to why it took so long to help me. I am pissed about the service that I got. I am sure that is ONE of the reasons that they are in such trouble now. DO NOT have an account with this bank. Join a credit union they are so much nicer!!