Complaint Rating:

Company information:
Indymac Bank
United States
www.indymacbank.com

I tried to open a CD with them this afternoon. The phone rep didn't know the rates, and when he obviously had difficulty with the simplest details, I asked where he was located.

When he said "India", I thought for a moment and told him I was no longer interested.

I then tried to contact the main office directly. Their phone system is the phone system from ***. You go round and round and never talk to anyone.

When I finally did reach someone, I asked to speak with the Operations VP because I would like to register a complaint about their terrible customer service. I got transferred, but guess where? You guessed it, back to the phone system from ***.

According to their own web site, their stock was trading at something line $0.60 cents today and that was down some 24%.

I think it's pretty obvious that the wheels are coming off this bank.