Complaint Rating:

Company information:
IRCTC
India
www.irctc.gov.in

I booked a I-ticket on 30th January, 2008 for my office staff S. Naskar, on 3008 U A Toofan Exp. for 12th February, 2008 from Mathura to Sealdah, vide PNR No. 2508238617 and transaction ID. 0037388618. The train was subsequently canceled by the Railways, and the passenger had to make alternative arrangement to return to Kolkata facing a lot of hardships with no co-operation from Railways. Till date I have not received my refund.

I sent the 1st e-mail to etickets@irctc.co.in, care@irctc.co.in, tdrprocess@irctc.co.in on 12th February 2008 at 11.45 am before the scheduled departure of the train and when it was announced canceled. At first you acknowledged receipt of my e-mails.

Till date I have been writing nearly every day, but IRCTC seems to have blocked my mail address and do not even acknowledge receipt of my mail now.