Complaint Rating:

I had ordered some books and CDs from India Today Book Club on 20th Feb 2007. Till 13th April 2007, I did not receive the books and the CDs. Many emails sent to their customer care department remain unanswered. Though the company belongs to a reputed media group, their service level is very disappointing. I intend to lodge a complaint with the cyber crime cell of Mumbai Police if they do not respond to my mails and deliver the promised merchandise within a week. I was told that this issue can be classified under cyber fraud. Looks like the company will wake up only when a summon is issued by the Police to its MD.