Complaint Rating:

Company information:
Indian Oil Corporation
India
Indian Oil corporation

The Local Indane LPG aupplier is refusing to supply refills. My letter to the Area Manager -Tamil Nadu, LPG sales(Copy enclosed) has not beeen replied. I am undergoing lot of problems. Please do the need ful.- S.Doraiswamy

From: S.Doraiswamy
(Retd Joint General Manager, Tamilnadu Petroproducts Ltd., Chennai)
Flat No: 45, “ Devi Arihant”
15, Dr. Nair Road,
T.Nagar, Chennai-600017.

To
The Area Manager, Tamil nadu, (kalitaa@iocl.co.in)
LPG Sales Area
Indian Oil Corporation
500 Teynampet
Chennai

Sir,

I bring to your kind notice the following, for favorable instructions to the concerned, so that my troubles for getting a LPG Refill for my house will come to an end.

I have a twin cylinder connection No 15005, from your LPG gas distributor with M/s Vaishnavi gas Agency, T.Nagar, Chennai. Till recently I had no trouble in getting refills of LPG.

One day, one of the delivery boys from the agency had come for inspection of the stoves and the rubber tubing. At that time my neighbor’s flat lady had left her empty HP gas cylinder in our house requesting that we take delivery of her HP Gas Refill ordered by her since she will be away out of town for a few days on an emergency call.

The delivery boy on seeing the HP LPG cylinder has written down on his check sheet that one HP cylinder is also there and asked my wife to sign, which my wife innocently signed.

Based on the above checklist Ms Vaishnavi Gas agency is refusing to issue refills to me and demanding to surrender the HP connection, (which is not mine) and show the HP connection surrender note. Then alone they will issue further refills.

Presently I am undergoing lot of trouble asking somebody to book gas refills and take for my use.

I request you to personally intervene and instruct M/S Vaishnavi Gas Agency to start issuing refills to me.
Thanking you in anticipation for a favorable response.



S.Doraiswamy. 10th December 2007