Complaint Rating:

Company information:
Direct TV
California
United States

I have had Direct TV for approximately eight years and have been somewhat satisfied with them. I figured all companies have some quirks. There are more quacks than quirks at Direct TV. We began having serious reception issues about three weeks ago. We called Direct TV to send out a technician. They sent someone out and he spent about two hours here. He fixed the reception issue, but he couldn't tell me why he was changing all of the cables on my audio visual components, which had nothing to do with the television reception. When he left the only thing working was the television. I lost the dvd/vhs player and my surround sound system. I thought these technicians needed to be qualified on the systems they were working on? I called back for a second service call. The technician that came out only fixed part of my problem. I managed to get the surround sound working again, but I couldn't get the rest of it fixed. I called a third time. Now I have been given a case manager who is as incompetent as the rest of these people. I spoke with him and we decided that it would be best if the technician came out on Saturday, Feb. 2nd so I could be home. I get a call at work on Friday, the day before, that they were here to conduct their service and no one is home. I then called the sub contractor, Ironwood Communications. They told me they couldn't possibly get anyone out on Saturday because they were booked solid for the Super Bowl. I told them that it sounds like you don't want to give service when it doesn't have to be paid for. They only want their money. Therefore, I have to wait another week before I can get this problem rectified. This is unacceptable behavior for these two companies. They need to fix the service end of their business. They do a great job of taking your money, but when it comes to the follow up, they are horrible. When Verizon finishes putting in the Fios TV lines in my area, which will be in a few weeks, I will be dropping Direct TV like a hot rock. What a terrible company with even worse service.