Complaint Rating:

I had my car payment date change from the 2nd to the 12th of the month around may 2007 I called a day or two later to make sure it had been changed and the gentleman informed me that it indeed had been changed to the 12th. Since then every statement has due date of the 2nd of the month and every month I call a representative from drive say that it is on the 12th . I call them back on th 10th of september 2007 and asking for a deferment because my husband had surgery and is off from work for a while and before i could get it out good the rep. Says no and that i had been late all 6 payments, i informed her that it was a lie and ask for a copy of my payment history and to speak with her supervisor, she replied she was the account mgr. I ask to speak with someone over her and she hung up the phone. There is more but im getting disgusted thinking about it.