Complaint Rating:

Company information:
Navy Federal Credit Union
Merrifield, Virginia
United States

NFCU Mortgage Default Division has not communicated with us consistently and the service representatives have been extremely rude and non-responsive. My husband was laid off in June 2009 and NFCU has refused to work with us on our payments, they say because we had already modified the loan in 2008. We did modify in 2008 because I was out of work for over 2 years. Then I finally found a job, and my husband was laid off.

We contacted Navy Federal in May 2009 to see if we could 'short' sale the house to ourselves. Our thought was “why should a stranger get a ‘deal’ on our house and we lose our home in the process”. Three months after asking them the question, we could not get them to respond. Finally, after many phone calls and emails, a representative responded (after we called them, yet again) by saying that we could not 'short' sale the house to ourselves, and also, could not get another loan modification because we had one the previous year. In other words, our hard work and money already put into our home would only benefit a stranger (who has never put an ounce of sweat equity into building our home). And they would get approximately 50% off the original home price.
This complaint is to let other know of OUR EXPERIENCE with Navy Federal Credit Union, and to give OUR OPINION that they are incompetent and that we recommend not using them for any financial needs!!