Complaint Rating:

Company information:
First American Home Warranty
United States

Had problem with a leaky faucet and hot water shut off valve. One plumber that insurance company sent couldn't remove the faucet and wanted to charge extra $90 to cut it off. Second plumber they sent said he can remove the faucet but can't do the work unless the shut off valve is change first - he cannot shut off the water by shutting off the main line, imagine that. Note, both plumbers had very heavy eastern European accent and was very hard to understand them.

Call the insurance company to work out the issue with the plumbers was completely useless. The agents haven't the slightest idea about what is going on, they just keep spouting that "our licensed plumbers said this and that". Kept getting facts mixed up. I talked to 3 of them and they all sounded like robots.

So, I did the work myself - was able to remove the old faucet (had no rust or corrosion) and put a new one in, and changed the shut off valve. Everything that the plumbers said they couldn't do unless I pay them more money.

What a scam.
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