Complaint Rating:

Company information:
Cincinnati, Ohio
United States

I attempted to make my first payment online to avoid the ridiculous charges you are requird to pay for speaking to a human. I looked for an hour and a half for the actual website to make the payment. I was directed to other search engines when I typed in the address.
I called a representative finally and told her my problem. She was useless and told me "it must be my computer because she was able to get on the site." I then told her the whole purpose of this charade was to avoid paying extra money and now I'm going to be late on my bill because I wasn't able to post it before 5pm. What have I gotten myself into!!!