Complaint Rating:

The Customer care cell
Reliance Communications


Sub:-Poor services are being provided by Reliance communications.

R/Sir,

I am your esteemed customer for the last five years. Initially I took connection of RIM –post paid services on my cellular phone on 11.07.2003 and availed good services provided by your network. My mobile phone no. was 0141-3126516 and presently 93145-26516. To continue the same number, I migrated from post paid plan to pre-paid plan on 14/07/2004 and after that no problem was faced by the undersigned.

On 30/04/02008, my wife Mrs. Vaishali Master who is an architect wanted to use my mobile phone on her name with post paid connection. Looking to the above, my wife applied for transferring this connection in her favour. For which, I contacted D.S. Communication’s 25-26, Near Bharat Petrol pump, Vidhut Nagar, Ajmer Road, JAIPUR (Raj.) and deposited Rs. 580/- towards Pre to post charges vide collection slip No. JPR No.166055 dated 30.04.2008 along with requisite documents. Above collection agency assured my wife that it will be migrated to post paid plan within 24 hrs. After passing above time, my phone get started, but I was surprised to know that only outgoing facility was available on my cell phone and incoming facility was withdrawn. Immediately my wife phoned your customer care cell on 01.05.2008, and they have assured us that problem will be rectified within few hours and gave the care ID No. 67935358. After that, my wife continuously phoned to customer care no. *333 and other useless phone numbers as guided by your customer care cell. When 48 hrs. have been passed, my wife personally contacted to circle office of Jaipur city because, yesterday, she had to go out of Jaipur, therefore requested to on above address to start the incoming facility on my mobile, one of your customer care cell executive named Divya Mehta at Jaipur promised to my wife that problem will be resolved by 17.00 hrs. of 02.05.2008 before leaving Jaipur. But, same could not be attended by your good self. When she rang me in the morning and informed me that incoming facility has not yet been started and advised me to contact circle office of Jaipur city. Immediately, I contacted Divya Mehta, for solving the problem. Again, she promised me that incoming facility will be started on your phone by this evening of 03.05.2008.
I am really exhausted and finally decided to write this e-mail for immediate action on my complaint. You are requested to look into the matter and solve my problem. If your prestigious customers like me will face such type of minor problem, it is shameful for Reliance communication. If incoming facility is not started on my phone by this evening, I have to think for some alternate path to the best known of your good self.

Yours

(Jayesh Kumar Master )
Phone No. 093145-26516
A-225, Padmavati Colony-Ist
King’s Road, JAIPUR (Rajasthan)