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Improvehealth Complaints - TAKING UNAUTHORISED MONEY OUT OF MY CREDIT CARD

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Improvehealth

Posted: 2009-11-02 by   bmmcm
TAKING UNAUTHORISED MONEY OUT OF MY CREDIT CARD
Complaint Rating:  100 % with 1 votes
Company information:
IMPROVEHEALTH
New Zealand

I was supposed to give them $4, 00 or or now more than $10 US for shipment of their health products to me.

This is what they have taken out of my account thus far:-

21 October improvehealth 8668077356 CYP
87.62 U.S.DOLLARS
at a Conversion Rate* of 0.7560 (NZ$115.90)
plus Offshore Service Margins of $NZ 2.62** $118.52

6107 14 October improvehealth 8668077356 CYP
87.62 U.S.DOLLARS
at a Conversion Rate* of 0.7462 (NZ$117.42)
plus Offshore Service Margins of $NZ 2.65** $120.07

I never purchased these goods from them.

I just checked their link to AcaiBurn and it is gone.

M B McMurchy

email : mcmurchy@ihug.co.nz
Comments New Zealand Diet Products
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Comments

Sort by: Date | Rating
 6 days ago by   Yakima King 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 3 days ago by   brian gascoigne 0 Votes
hello my name is brian gascoigne. as i paid for the trial period wich i paid for the postage now they too out my account again 53 uk pounds from my account i want to have this cancelled as i only recieved a trial period. but havent sent any think else i think its a ripoff and i want my money back. my email adress is gascoigne1@fsmail.net im from england ie' brian gascoigne from nottinghamshire sutton in ashfield notts my no is 07932443696 i want my money back in my account asap and to cancell your contract that i even didnt think i had its a scam.
 1 days ago by   DAYTRON SUMLIN 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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